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Title
Authenticate with mobile not available nor showing -
Description
Although a user has registered in the self-service portal using Personal mobile as the primary authentication method. The option to authenticate with a personal mobile is not available or showing.
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Cause
The Authentication Methods (Personal authentication via Passcode) activity does not have the Generate Passcode and send it in SMS checkbox enabled. -
Resolution
Enabled checkbox Generate Passcode and send it in SMS checkbox enabled under the Personal authentication (Authenticate via Passcode) settings.