$workflow.OperatorName does not retrieve details in a PMADLDS Helpdesk custom activity (4384086)

$workflow.OperatorName does not retrieve details in a PMADLDS Helpdesk custom activity

Status:
The Password Manager product team has raised defect #726198, a fix for this issue will be included in v5.20.

Workaround:

The following sample retrieves the operatorname details:

function PreLoad($workflow, $activity)
{
$operatorGuid = $workflow.OperatorInfo.UserId

$server = "adldshost:389" # your AD LDS host:port
$entry = [ADSI]"LDAP://$server/<GUID=$operatorGuid>"
$operatorName = $entry.Properties["userPrincipalName"].Value # or "cn" / "displayName"

$operatorName | Out-File -FilePath C:\Temp\Logs\Details.txt -Append
}