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What's new for Password Manager

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Notifications

New
One Identity Support Discontinued Product Support - Two Factor Authentication via Starling Hybrid Subscription

Discontinued Support   Two Factor Authentication via Starling Hybrid Subscription   As previously announced, One Identity will no longer offer...

Type: Discontinued Created: August 29, 2022
Revised

None at this time

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Patches

New

None at this time

Revised

None at this time

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Documentation

New
Password Manager 5.10 User Guide

The User Guide provides information about using the Password Manager Self-Service Site and Helpdesk Site.

Created: August 29, 2022
Password Manager 5.10 Release Notes

Provides information about the new features, enhancement, known issues and resolved issues of the Password Manager release.

Created: August 29, 2022
Password Manager 5.10 Quick Start Guide

The Quick Start Guide helps you in the initial configuration of One Identity Password Manager after installation.

Created: August 29, 2022
Password Manager 5.10 How-to Guide

The How-to Guide provides information about upgrading One Identity Password Manager to the latest version.

Created: August 29, 2022
Password Manager 5.10 Administration Guide (AD LDS Edition)

The Administrator Guide (AD LDS Edition) document contains information required to install and use One Identity Password Manager for AD LDS. It is...

Created: August 29, 2022
Password Manager 5.10 Administration Guide

The Administration Guide contains the information required to install and use One Identity Password Manager. It is intended for network...

Created: August 29, 2022
Revised

None at this time

Top

Software Releases

New
Password Manager 5.10

Password Manager is a Web-based application that provides an easy-to-implement and use, yet highly secure, password management solution. Users can...

Created: August 29, 2022
Revised

None at this time

Top

Knowledge Base Articles

New
4368616 - Password Policy Manager folder no longer exists in the path "C:\Program Files\One Identity\Password Manager\Service\"

Password Policy Manager folder no longer exists in the path "C:\Program Files\One Identity\Password Manager\Service\"

Created: August 30, 2022
4368613 - Password Manager Product and version lifecycles

Where can documentation regarding Password Manager versioning support and lifecycle be found?

Created: August 29, 2022
4368408 - How to enforce Password History in Password Manager

How to enforce Password History in Password Manager

Created: August 24, 2022
Revised
4368593 - Domain controller shows () where a domain controller used to be specified

When viewing and editing Domain Connections in the Password Manager PMAdmin site, a selected domain controller shows a value of () rather than the...

Revised: August 26, 2022
4260055 - Custom SPE label not displaying when configured through Group Policy

When using the Password Manager Group Policy template to configure the Secure Password Extension (SPE) Credential Provider icon & custom icon text...

Revised: August 24, 2022
4286528 - Custom rule handles line breaks incorrectly

When enabling a custom rule, break lines are not included in the PMUser site: In the PMSelfService site just the first line appears:

Revised: August 24, 2022
4295813 - Custom PowerShell which should display hyperlinks on the User Site does not function as expected.

If Extensibility is enabled, custom PowerShell which should display hyperlinks does not function as expected.

Revised: August 24, 2022
4221155 - Custom Colors not changing

The Web Customization under General Settings are not changing the instance appearance.

Revised: August 24, 2022
4291198 - Custom activity showing always twice through new Self-Service portal

Whether a custom workflow and custom activities has been created, through the new Self-Service portal it shows always repeated or it has to be...

Revised: August 24, 2022
4319580 - Cross Domain Authentication Locks The Domain Management Account If The Same Account Name Exist In A Remote Domain And The Password Is Different

Cross Domain Authentication locks the Domain Management Account if the same Account Name exist in a Remote Domain and the password is different.

Revised: August 24, 2022
4336561 - Critical networking performance issues on virtual machines with VMware Tools 10.3 installed

VMware has acknowledged a software defect in VMware Tools 10.3 which negatively impacts network performance on common virtual machine...

Revised: August 24, 2022
4216127 - Credential Passthru not seemless when SPE installed on Terminal Server

When you install the SPE (Secure Password Extension) onto a terminal server or with Remote Desktop (RDP), when you launch an application you are...

Revised: August 24, 2022
4237094 - Cookie flag not set for 'httponly'

Vulnerability scans may find a Password Manager cookie as not having 'httponly' set.

Revised: August 24, 2022
4216236 - Cookies must be enabled error when browsing any Password Manager website from Internet Explorer

When browsing the Helpdesk, User, or Admin page from Internet Explorer, the following error appears in the browser window:  Your browser or some...

Revised: August 24, 2022
4297178 - Continue button is enabled although the user password does not comply with the dictionary rule

The user can click on the continue button even though the user's password does not comply with the dictionary rule and the following error might...

Revised: August 24, 2022
4226128 - Configure Corporate IP Address Ranges, how to configure the Corporate IP Address Ranges and be able to bypass Radius 2fa.

How to configure the Corporate IP Address Ranges and be able to bypass Radius 2fa.

Revised: August 24, 2022
4328494 - Communication Ports Required for Password Policy Manager to function behind a firewall

If Domain controllers are deployed behind firewalls. Password Policy Manager which will be installed on the Domain controllers requires Ports to...

Revised: August 24, 2022
4267192 - CommonServiceFault.GetTroubleShootingMNode Bad Data.

After restarting the Password Manager service the following error is reported. ++++++++++++++++++++++ System Error Has Occurred. For more...

Revised: August 24, 2022
4220904 - Common sample questions to use with Password Manager.

Examples of questions that could be used with Password Manager.

Revised: August 24, 2022
4339223 - Command line switches on the Secure Password Extension and Offline Password Reset Extension MSI files

The Secure Password Extension (SecurePasswordExtension_x64.msi and  SecurePasswordExtension_x86.msi) and Offline Password Reset Extension...

Revised: August 24, 2022
4339065 - Clicking on "rSMS Settings" results in an error: "System error occurred. For more information, view the event log."

In the PMAdmin Site, clicking on General Settings | rSMS Settings results in the following error message: Error in the application  System...

Revised: August 24, 2022
4266329 - Character count limitation when editing "Additional Language" emails.

In the Password Manager Admin site when editing "Additional Languages" emails the maximum number of characters allowed is 1000.

Revised: August 24, 2022
4299253 - Changes to the default email template are not being displayed in notification workflows for Password Manager

When changing the default email template found in General settings | Email template | My Notifications . When a notification event is triggered...

Revised: August 24, 2022
4226264 - Changes made to the user site are note being seen when connecting to the site using the Secure Password Extension (SPE)

Changes made to the user site are note being seen when connecting to the site using the Secure Password Extension (SPE).  For example the logo note...

Revised: August 24, 2022
4281797 - Change the PMAdmin site’s language.

You may have noticed that, currently, only the user facing sites (PMUser and PMHelpdesk) offer localized versions and the PMAdmin site is only...

Revised: August 24, 2022
4286598 - Change the display order of workflows on the self-service sites (User and Heldesk)

You may have noticed that currently Password manager does not allow you to alter the display order of the available workflows. So they’ll always...

Revised: August 24, 2022
4221241 - Change text in offline reset window: "On a device connected to the internet, open the self service site..."

How to change the that text currently reads 'On a device connected to the internet, open the self service site' Users don't know what the URL is...

Revised: August 24, 2022
4271410 - Change Language Dialog Doesn't Properly Show the Special Characters.

When German language user clicks on the 'Deutsch' link to change to another language the heading in the dialog box is "Sprache auswä:hlen...

Revised: August 24, 2022
4290909 - Change "Enter your user name" text message in the new PM Self-Service site

When the Search and Logon Option is set to "Users must enter the following user account attribute for identification (this may slow down the...

Revised: August 24, 2022
4303042 - Captcha just appears once

In Password Manager 5.7.0, users used to get a captcha when logging in the portal and after selecting an operation tasks like change password...

Revised: August 24, 2022
4277853 - Cannot Connect to Admin or User Site after Installation

When attempting to launch the PM Admin site, one of the the following errors is displayed: Could not connect to net.tcp://127.0.0.1:8081/QPM...

Revised: August 24, 2022
4216248 - Cannot add HTML and custom formatting for text in the custom password policy rule.

Cannot add HTML and custom formatting for text in the custom password policy rule.

Revised: August 24, 2022
4220921 - Cannot access Password Manager "There was no endpoint listening at net.pipe://127.0.0.1/QPM.Service.Services.AdminService that could accept the message..."

Not able to access the Password Manager sites. User site Error message: "Error in the application. System error occurred. Contact your...

Revised: August 24, 2022
4221214 - Can't manage Q&A profile in Traditional Chinese An entry with the same key already exists

Steps to reproduce the issue: 1. Log into PMUser site with any user account 2. Set language to Chinese (Traditional) 3. Begin Q&A profile...

Revised: August 24, 2022
4220932 - Can we perform password change as logged in user rather then the service account to reduce the amount of permissions needed by the service account?

Can we perform the AD password change as the logged in user. We have followed best practice and not made our service account a domain admin, so all...

Revised: August 24, 2022
4226957 - Can users who have the Must change password at next logon flag set still authenticate or register?

Can users who have the User Must change password at next logon flag set still authenticate or register?

Revised: August 24, 2022
4226774 - Can users input cell/phone numbers upon registration to update Active Directory?

Can users input cell/phone numbers upon registration to update Active Directory?  This would make sure that the information is present in AD as...

Revised: August 24, 2022
4226787 - Can there be multiple dictionary files for Password Policies?

Can there be more than one dictionary file for the Password Policy manager? 

Revised: August 24, 2022
4291227 - Can the status field in the user´s site be hidden?

Since updating to the newest version it has been noticed new "Account Status" field on the web client. Is it possible to disable or hide it?:

Revised: August 24, 2022
4271457 - Can the Password Manager admin site be configured to timeout.

Can the Password Manager admin site be configured to timeout after a period if inactivity similar to the helpdesk and user sites.

Revised: August 24, 2022
4271497 - Can the Microsoft Authenticator App be integrated into Password Manager

Can the Microsoft Authenticator App be integrated into Password Manager.

Revised: August 24, 2022
4216186 - Can the logo and url once users click the "?" Help link and go to the self service site help button be changed?

Can the logo and url once users click the "?" Help link and go to the self service site help button be changed?

Revised: August 24, 2022
4226317 - Can the helpdesk site search for users in multiple domains without a domain drop down list?

A user can enter their email/UPN information on the main PMUser site and Password Manager will locate their account across all of the connected...

Revised: August 24, 2022
4266636 - Can the Functional Settings of Password Manager be Exported Separately to the Technical Settings?

When the Password Manager settings are exported both the functional (Workflows, Password Policies etc) settings and the technical (Domain...

Revised: August 24, 2022
4216249 - Can the creation of the disabled qpms2faadmin account in CN=Users be suppressed during Password Manager installation?

Can the creation of the disabled qpms2faadmin account in CN=Users be suppressed during Password Manager installation?

Revised: August 24, 2022
4221304 - Can the "From" Display Name in Password Manager notifications be changed?

Can the From Display Name in Password Manager notifications be changed to a custom name?

Revised: August 24, 2022
4224031 - Can support assist with a walk-through of an upgrade?

Can support assist with a walk-through of an upgrade or install of Password Manager?

Revised: August 24, 2022
4318961 - Inherited Permissions Not Applied When Installation Of Offline Password Reset Create Computer Leaf Object.

During the installation of Offline Password Reset a Leaf Object is created in Active Directory for the Computer Object but permissions are not...

Revised: August 24, 2022
4297208 - Initial CAPTCHA not rendering until it is manually refreshed

You may have noticed that CAPTCHA will not load the first/initial image in the self-service portal search page until it is manually refreshed...

Revised: August 24, 2022
4250445 - Index of help files shows no data.

Navigate to http://ServerName/PMAdmin/Help Click on the ‘Index’ tab on the left hand side. There is no data returned.

Revised: August 24, 2022
4325405 - When using the SPE users in a different forest cannot be searched

For Example: There are two forests. In the forest "forest1" we have all domain Users and the Password Manager server. In the other forest...

Revised: August 24, 2022
4226808 - When using the SPE with Windows 10 it now takes (3) clicks to get to the Password Manager user site.

When using the SPE with Windows 10 it now takes (3) clicks to get to the Password Manager user site.

Revised: August 24, 2022
4227157 - When upgrade or patching Password Manager it always assumes installed to C:\ drive in Win registry.

When upgrading or patching Password Manager, the installer always assumes you have the product installed on the C: drive. 

Revised: August 24, 2022
4276016 - LSA Support for the Password Policy Manager (PPM)

Password Policy Manager (PPM) older than 5.9.5 does not support LSA being enabled on DCs. The component will fail perform its regular functions (e...

Revised: August 24, 2022
4271447 - Logo is not displayed on User and/or Helpdesk Sites.

Sometimes logos may not be displayed on the User and/or Helpdesk sites when applied or changed.

Revised: August 24, 2022
4314921 - Log out option is not available in Password Manger Admin website

Within the Admin website, there is log out option available.

Revised: August 24, 2022
4327116 - List of users registered with password manager

To find List of users who registered with password manager?

Revised: August 24, 2022
4272055 - List of Ports used by Password Manager

In order for Password Manager to function properly, the following communication ports need to be open in the firewall.

Revised: August 24, 2022
4303796 - List of EventID's posted to the Password Manager Event Viewer Log

A list  of EventID's logged by Password Manager is needed to  integrate a log management or auditing application.

Revised: August 24, 2022
4302701 - Limit the number of account searches in the self service site

Is it possible to limit the number of account searches/tryouts for a single session in order to protect from reconnaissance attack?

Revised: August 24, 2022
4281559 - Licensing for Phone Based Authentication without Telesign (Custom Activity)

When configuring Password Manager, you may want to bypass Telesign’s Phone-Based Authentication, configuring a custom activity to use your own SMS...

Revised: August 24, 2022
4336617 - License files with a mix of "Users" and "Managed Persons" do not display properly in the PMAdmin Licensing tab

When adding a license file into Password Manager, if the license file contains a mix of Users and Managed Persons, the Users will not be displayed...

Revised: August 24, 2022
4319302 - Length of password not being recognized by green/red rule indicator.

When entering a new password, the Password Rule Meter (green/red rule indicator) does not recognize the length of the password.

Revised: August 24, 2022
4310344 - Is Windows Server 2022 currently supported in Password Manager?

Is Windows Server 2022 currently supported in Password Manager?

Revised: August 24, 2022
4216208 - Is there any way to have this workflow available but disable the option that the end user can disable some of this notification and not all of them?

Is there any way to have this workflow available but disable the option that the end user can disable some of this notification and not all of them?

Revised: August 24, 2022
4226725 - Is there a way to report on who has used the Offline Password Reset option within Password Manager.

Is there a way to report on who has used the Offline Password Reset option within Password Manager.

Revised: August 24, 2022
4216284 - Is there a way to report on who has used the Offline Password Reset option within Password Manager?

Is there a way to report on who has used the Offline Password Reset (OPR) option within Password Manager?

Revised: August 24, 2022
4216231 - Is there a way to remove a workflow item like "I Have a Passcode" option in the Password Manager helpdesk site?

Is there a way to remove the "I Have a Passcode" (or any other workflow) option in the Password Manager helpdesk or self service sites?

Revised: August 24, 2022
4227709 - Is there a way to NOT tell users which security questions were answered incorrectly?

Is there is a way to change the Password Manager interface so that it does not tell the user what security questions were answered incorrectly?

Revised: August 24, 2022
4301783 - Is there a way to exclude characters from generated Passcodes?

Is there a way to exclude characters from generated Passcodes?

Revised: August 24, 2022
4301888 - Is there a way to block the IP if the username is entered incorrectly multiple times?

User account enumeration. Is there a way to block the IP if the username is entered incorrectly after multiple incorrect attempts to locate a user...

Revised: August 24, 2022
4221161 - Is there a way to back up the data found in the "history" tab within the PMAdmin site?

How to back up the data found in the "history" tab within the PMAdmin site, for example: export this data and send off to our monitoring solution...

Revised: August 24, 2022
4317557 - When Tabbing To The Next Question It Selects The Number For The Following Question

When tabbing to the next question in selects the number for the following question even though this is not a button.

Revised: August 24, 2022
4227634 - When selecting to test the e-mail within the workflow, the test email that is sent if from the workflow settings and not the general settings-> email template settings even though that is what is selected.

When selecting to test the e-mail within the workflow, the test email that is sent if from the workflow settings and not the general settings...

Revised: August 24, 2022
4318233 - When Pressing Enter In The Forgot My Password Workflow It Will Not Proceed

When pressing Enter in the Forgot My Password Workflow it will not proceed. You need to tab to the Continue button to proceed.

Revised: August 24, 2022
4216156 - When launching the PMAdmin site the following error occurs: "There was no endpoint listening at net.pipe://localhost/QPM.Service.Services.AdminService"

When launching the PMAdmin site the following error occurs: "There was no endpoint listening at net.pipe://localhost/QPM.Service.Services...

Revised: August 24, 2022
4266694 - When clicking on the "Translations: not configured" hyperlink the screen does not progress.

With a new management policy, before Q&A's have been configured, if an admin clicks on the ' Translate questions ' link or on the ' Translations...

Revised: August 24, 2022
4226178 - When authenticating with questions, are the answers provided case sensitive?

When authenticating with questions, are the answers provided case sensitive?

Revised: August 24, 2022
4226794 - When attempting to use PM for ADLDS users are not able to authenticate using their Password receiving the following error: "The password is incorrect"

When attempting to use PM for ADLDS users are not able to authenticate using their Password receiving the following error: "The password is...

Revised: August 24, 2022
4221171 - When attempting to run tasks to Clear Old Records from Reporting Database, Password Manager is looking for a hard-coded path

Scenario: Password Manager is installed on the D drive, such as D:\Program Files\One Identity\Password Manager . Observed: The scheduled task...

Revised: August 24, 2022
4221183 - When attempting to reset password the following error occurs: “System error occurred. Contact your administrator Failed to generate new password”

When attempting to reset password the following error occurs: “System error occurred. Contact your administrator Failed to generate new password...

Revised: August 24, 2022
4226491 - When attempting to connect to the PMUser site the following error occurs: Server error in ‘/’ Application

The following error is reported when opening the PMuser site. “Server error in ‘/’ Application” “Runtime Error” “Description: An application...

Revised: August 24, 2022
4216280 - When attempting to connect to the new PMUser site the SPE fails with the error: “The page you opened does not belong to One Identity Password Manager..."

When attempting to connect to the new PMUser site the SPE fails with the error: “The page you opened does not belong to One Identity Password...

Revised: August 24, 2022
4216220 - When attempting to configure helpdesk workflow the following error occurs: Q&A policies are violated with scenario ‘{0}’ in configuration set ‘{1}’

When attempting to configure Helpdesk workflow the following error occurs: Q&A policies are violated with scenario ‘{0}’ in configuration set ‘{1...

Revised: August 24, 2022
4337414 - When accessing any of the password manager sites an http 503 service unavailable error is displayed

When accessing any of the password manager sites an http 503 service unavailable error is displayed When checking the application pool for the...

Revised: August 24, 2022
4267095 - What versions of Microsoft BitLocker Administration & Monitoring (MBAM) Does Password Manager Support?

What versions of Microsoft BitLocker Administration & Monitoring (MBAM) Does Password Manager Support.

Revised: August 24, 2022
4250616 - What types of Drive Encryption are suported by Password Manager

What types of Drive Encryption are supported by Password Manager

Revised: August 24, 2022
4221532 - What to backup in order to recover from disaster

This guide will detail what you need to backup in order to recover Password Manager after a disaster.

Revised: August 24, 2022
4266809 - What size (in Kb) is the data in the comment attribute?

What size (in Kb) is the data in the comment attribute?

Revised: August 24, 2022
4266763 - “Error connecting to domain” or “DomainResolvingException” reported.

When a user unsuccessfully attempts to authenticate the following error may be reported in the event logs Error Description: Error connecting to...

Revised: August 24, 2022
4266447 - ‘Hide messages from other policy rules and display only this message’ does not work.

When the Custom Rule is configured to ‘Hide messages from other policy rules and display only this message’, the other policy rules are displayed...

Revised: August 24, 2022
4303085 - Your password has expired

When user clicks "Manage My Password" to change his/her password, the following error occurs:

Revised: August 24, 2022
4302013 - Your Questions and Answers profile is not valid for authentication. You must update your Q&A profile to be able to use Password Manager

When attempting to verify a user's identity within the PMHelpdesk site the following error may occur: Your Questions and Answers profile is not...

Revised: August 24, 2022
4257115 - Your Password has expired. You should change your password.

The following error is reported when a user opens a workflow. "Your Password has expired. You should change your password."

Revised: August 24, 2022
4323107 - Your browser or some settings do not meet the requirements of Password Manager

Error: Your browser or some settings do not meet the requirements of Password Manager. Ensure that your browser identity and the browser settings...

Revised: August 24, 2022
4291225 - Write-Out message handling not supported on the new Self-Service Site

Write-Out message handling not supported on the new Self-Service Site

Revised: August 24, 2022
4226208 - Would like to see all servers, even DMZ servers on the General settings - realm instances

Would like to see all servers, even DMZ servers on the General settings, Realm settings- i.e realm service servers but also web/DMZ servers along...

Revised: August 24, 2022
4221165 - Workflow settings, what does "Depending on the current user status " mean?

There is a configuration setting on Workflows for Availability called Depending on User Status.

Revised: August 24, 2022
4309165 - Will Password Manager be affected by Windows DCOM Server Security changes on 14th June?

Will Password Manager be affected by Windows DCOM Server Security changes on 14th June?

Revised: August 24, 2022
4250490 - Why is there no link to the Self-Service Help pages from the SPE

When a user opens the Secure Password Extension (SPE) there is no link to the help pages but if a user opens the PMUser site via the desktop there...

Revised: August 24, 2022
4267163 - How to differentiate between internal (Intranet) and external (Internet) users in a workflow.

Some customers require / want a more restrictive workflow for users who access the PMUser site via an external URL (Internet) as opposed to those...

Revised: August 24, 2022
4266974 - How to determine when a users’ password is due to expire.

If the following command is run against a user, the password expiry date that is returned may not necessarily be the correct date based on all the...

Revised: August 24, 2022
4221178 - How to customize/change the Secure Password Extension (SPE) text?

Is it possible to change the 'Forgot Your Password' text that shows up in the Windows Login SPE/GINA?

Revised: August 24, 2022
4271578 - How to Customize the SMS (Text) Message

There may be a requirement for some organisations to customise the SMS (text) message sent to Password Manager (PM) users. The standard message...

Revised: August 24, 2022
4221243 - How to customize the “Open the password self-service site” for the SPE at the Windows logon screen?

How to customize the “Open the password self-service site” for the SPE at the Windows logon screen?  (see screens shot attached)

Revised: August 24, 2022
4225978 - How to customize the browser's tab title that reads "One Identity Password Manager"

How to customize the browser's tab title (site title) that reads "One Identity Password Manager".

Revised: August 24, 2022
4222078 - How to customize Password Manager logos and sites

How to customize the appearance of the Self-Service and Helpdesk sites. For example, you can change the company and product logos, and modify the...

Revised: August 24, 2022
4216415 - How to customize enter user name on the new self-service site?

How to customize enter user name on the new self-service site?

Revised: August 24, 2022
4271557 - How to customise the PRODUCT_NAME_SHORT_CUSTOM email parameter

Password Manager 5.8 has introduced a new email parameter which will allow administrators to customise emails with a company / department name.

Revised: August 24, 2022
4267257 - Error 'value cannot be null. Parameter name: s” in History | Reporting

In QPMAdmin | Reporting | History the following error occurrs “value cannot be null. Parameter name: s” and the history list is not displayed.

Revised: August 24, 2022
4249849 - Error "The page cannot be displayed because the HTTP version is not supported" encountered

The below error message might appear in the any of the Password Manager sites: The page cannot be displayed because the HTTP version is not...

Revised: August 24, 2022
4250814 - Error "Several computers matching the challenge code were found. Contact your administrator for assistance."

When entering the Challenge Code for the "Offline Password Reset" workflow the following error may be returned and a response code is not given...

Revised: August 24, 2022
4319730 - Error "No matching accounts have been found. Check your user name and try again."

In the Self-Service site when the user enters their login name the following error message is displayed in red writing. No matching accounts...

Revised: August 24, 2022
4245450 - Error "No matching accounts have been found. Check your user name and try again"

The following error  is encountered when Do not allow users to search for their accounts  is configured: No matching accounts have been...

Revised: August 24, 2022
4296723 - Error "Driver is not installed:Oracle in instantclient_12_1" when configuring rSMS for odbOracle

Error " Driver is not installed:Oracle in instantclient_12_1 " is thrown when configuring rSMS for odbOracle as target platform.

Revised: August 24, 2022
4333286 - Error "Certificate is not valid" reflected in Password Manager Event viewer logs

Unable to login to Password Manager PMUSer site.

Revised: August 24, 2022
4272133 - Enhancement Request: “The answers must match” warning/error should not be displayed before answer is entered in the confirmation field.

You may have noticed that while creating/updating their Q&A Profile users will be prompted a “The answers must match” warning/error immediately...

Revised: August 24, 2022
4272078 - Enhancement Request: Warning message when optional question has been changed, but answer has not.

You may have noticed that an end user may accidentally select a different question from the optional questions’ drop down list, without being...

Revised: August 24, 2022
4314082 - ENHANCEMENT REQUEST: To add customization options to the Self-Service site

This would give the ability to Administrators to modify the styles.css file currently located in the following location: "ˇ~\Program Files\One...

Revised: August 24, 2022
4276021 - Enhancement Request: Support for SQL High Availability/AlwaysOn

Currently the PM reporting feature does not offer support for SQL High Availability/AlwaysOn. While it may work, any issue encountered with such...

Revised: August 24, 2022
4221159 - Enhancement Request: The ability to custom schedule reminders for Users Enforcement Rule email notifications

The User Enforcement rules and Reminders have Condition/Notify by email/Notify via Secure Password Extesion. We want to remind the user to...

Revised: August 24, 2022
4302654 - Enhancement Request: Support for Password Policy Manger (PPM) component on Windows Server Core

Enhancement Request: Support for Password Policy Manger (PPM) component on Windows Server Core.

Revised: August 24, 2022
4286716 - Enhancement Request: Scheduled Task Time Interval

You may have noticed that currently only the following option are available to configure the scheduled task: hourly/daily/weekly. There is no...

Revised: August 24, 2022
4282094 - Enhancement Request: Support for Azure Password Protection

Currently, Password Manager does not offer support for Azure Password Protection.

Revised: August 24, 2022
4275905 - Enhancement Request: Setting Minimum Password Age to zero

You may have noticed that while setting the password policy’s Minimum Password Age to 0, it automatically reverts the value back to 1 (default...

Revised: August 24, 2022
4286631 - Enhancement request: Provide meaningful numbers for EventID (numbers other than 0)

Currently all events for Password Manager are logged with the ID “0”. 

Revised: August 24, 2022
4271975 - Enhancement Request: Review OPR’s QRCode display when clients’ scale is set to over 100%

You may have noticed that if your client’s display scale is set to anything over 100% (i.e. 125% or 200%), the Offline Password Reset (OPR)’s...

Revised: August 24, 2022
4310388 - ENHANCEMENT REQUEST: Passwords contained in the Dictionary file, if also found in a new password are rejected

Passwords contained in the Dictionary file, if also found in a new password are rejected. Example: The Dictionary file contains the word...

Revised: August 24, 2022
4286548 - Enhancement Request: out-of-the-box support for Microsoft Authenticator

Currently, Password manager does not offer out-of-the-box support for Microsoft Authenticator.

Revised: August 24, 2022
4276224 - Enhancement Request: option to log user activity to the Event log (instead/or in parallel with SQL).

Currently the product only collects and logs user activity via its ‘Reporting’ feature, which is stored and managed via Microsoft SQL.

Revised: August 24, 2022
4271862 - Enhancement Request: out-of-the-box support for DUO 2FA

Currently, Password manager does not offer out-of-the-box support for DUO 2FA.

Revised: August 24, 2022
4216194 - Enhancement Request: Phone number formatting (stored in comment attribute).

You may have noticed that Password Manager’s form for entering mobile phone numbers (when using mobile registration mode) does not remove leading...

Revised: August 24, 2022
4275952 - Enhancement Request: Management Pack (SCOM) for Password Manager

Currently we do not offer a Management Pack (SCOM) for Password Manager.

Revised: August 24, 2022
4271955 - Enhancement Request: Local credentials to administer the PMAdmin site (“Authentication failed”).

You may have noticed that version 5.8 no longer accepts local server credentials to be used to manage the PMAdmin site. Even when added to the...

Revised: August 24, 2022
4271857 - Enhancement Request: Multiple Mandatory Registration Methods

As you may have noticed, currently Password Manager supports multiple registration methods: 1) Q&A Profile 2) Corporate Registration (AD...

Revised: August 24, 2022
4336682 - ENHANCEMENT REQUEST: Is it possible to configure Password Manager clients using a command line switch or configuration file?

In some environments, it may be desired to deploy Password Manager clients (the Secure Password Extension and/or Offline Password Reset) using a...

Revised: August 24, 2022
4302998 - Enhancement Request: Limit numbers of characters input for the user account search textbox

Limit numbers of characters input for the user account search textbox.

Revised: August 24, 2022
4281680 - Enhancement Request: Include URL to Self-Service site in Offline Password Reset dialog

Currently, the product does not display the Self-Service’s site URL in the Offline Password Reset dialog.

Revised: August 24, 2022
4297143 - Enhancement Request: Group custom workflow/activities together on the home screen behind various tabs.

Group custom workflow/activities together on the home screen behind various tabs.

Revised: August 24, 2022
4281853 - Enhancement Request: hide display name on the self-service site, leaving only the SAMaccount details in parentheses

You may find it useful to configure the self-service site to only display the SAMaccount details in parentheses while hiding the user's display...

Revised: August 24, 2022
4272043 - Enhancement Request: In scope Users, OU's, and Groups when removed from Active Directory are removed in Password Manager automatically

Currently the User Scope does not automatically update based on Active Directory deletions. If an OU/group is removed from Active Directory it is...

Revised: August 24, 2022
4276324 - Enhancement Request: Extend Dictionary Rule with PWNED password list

Currently the product does not over support for the inclusion of a check of PWND passwords, like the ones hashed and stored at: https...

Revised: August 24, 2022
4302602 - Enhancement Request: Customize the label text displayed in custom activity

Enhancement Request: Customize the label text displayed in custom activity

Revised: August 24, 2022
4302606 - Enhancement Request: Customize the icon displayed for custom workflow

Enhancement Request: Customize the icon displayed for custom workflow

Revised: August 24, 2022
4276580 - Enhancement Request: Differentiate the display of Captcha/ReCaptcha between session (Logged in browser and SPE)

Currently PM will not allow you to configure different Captcha/ReCaptcha behaviours, between different sessions: logged in or SPE. The product...

Revised: August 24, 2022
4227467 - Enhancement Request: Exclusion of mobile number field from the registration section when using Starling.

You may have noticed that Password Manager always display the mobile number field on the registration form when Starling is configured.

Revised: August 24, 2022
4286984 - Enhancement Request: Configuration of the PMNewUser site's loading screen to reflect the customized logos

Currently the PMNewUser site displays a One Identity logo on the body of the page as it loads. This logo currently can not be changed.

Revised: August 24, 2022
4275875 - Enhancement Request: consolidate all PM’s Active Directory objects under single node for easier management.

Currently PM will deploy certain objects in AD under different containers, Replication Service Connection Point…

Revised: August 24, 2022
4302787 - Enhancement Request: Change Help url link in the new Self-Service (/PMSelfService) site

Change Help url link in the new Self-Service (/PMSelfService) site.

Revised: August 24, 2022
4281897 - Enhancement Request: Change the Secure Password Extension (SPE) Tile on Windows 10

Currently, the SPE tile icon can only be changed for Windows 7 Operating Systems, by deploying the ‘Secure Password Extension Separate Tile...

Revised: August 24, 2022
4281790 - Enhancement Request: Clear sessions on timeout or logout, in addition to always issuing new tokens during authentication.

You may have noticed that Password Manager does not currently generate renew the session token during usage. This may be perceived as a...

Revised: August 24, 2022
4276106 - Enhancement Request: add audio feature to the Captcha setting

As you are aware, currently Password Manager does not provide audio to the Captcha feature. 

Revised: August 24, 2022
4216450 - Enhancement Request: Add warning message if user which has Starling in workflow does not have email address in AD

Starling will not function when a user does not have an email address in Active Directory. It is requested to add functionality to check it and...

Revised: August 24, 2022
4297089 - Enhancement Request: Add an “Exit” button on the final page of a workflow through the Secure Password Extension to close the portal

Add an “Exit” button on the final page of a workflow through the Secure Password Extension to close the portal

Revised: August 24, 2022
4286748 - Enhancement Request: Add "Display Name" attribute to display on account search options

You may have noticed that displayName is not available from ‘Search and Logon Options’ tab under General Settings in the PMAdmin site.

Revised: August 24, 2022
4281954 - Enhancement Request: Ability to use own SMS gateway as authentication method within Workflow.

Currently the product does not provide support/ability for the use of own SMS gateway as an authentication method within Workflow.

Revised: August 24, 2022
4216351 - Enhancement Request: Add a CC option to the User Enforcement rules notification email like the Workflows have

Workflows have an option for an email CC. This request is to add the same to the User Enforcement task.

Revised: August 24, 2022
4302904 - Enhancement Request: Ability to change time stamp in the Verbose Logging and Report to be the same as the Windows setting time zone

Ability to change the time stamp in the Verbose Logging and Report to be the same as the Windows setting time zone

Revised: August 24, 2022
4271967 - Enhancement Request: ability to enforce a default language for the PMUser’s site

As you may be aware, the PMUser site’s language (logged in browser and SPE) is governed by the selected system’s display language. While the...

Revised: August 24, 2022
4271871 - Enhancement Request: Ability to export all customizations while upgrading PM

As you may be aware, currently the export feature of the product will only export the default configuration basic settings made through the...

Revised: August 24, 2022
4226625 - Enhancement Request: Ability to customize name/attribute displayed or to not display name at all.

Would like the ability to customize name/attribute displayed or to not display name at all on the Password Manager user website page.

Revised: August 24, 2022
4281950 - Enhancement Request: Ability to change the workflow order when presented to the end user (PMUser)

Currently the product will not allow you to make changes to the order of the workflows when presented to the end user (PMUser).

Revised: August 24, 2022
4271984 - Enhancement Request: Ability to Change the workflow’s icon

Currently the product will not allow you to make changes to the workflows’ icons.

Revised: August 24, 2022
4221064 - Enhancement Request: Ability to change the language of User Agreement using the Language link.

Currently, language change of the user agreement (using the link above the agreement) have no impact to the language used for remaining interface...

Revised: August 24, 2022
4276331 - Enhancement Request: 'Remind Users to change password' - users are not subscribed by default

Currently after enabling the option 'Remind Users to change password', all scoped users are opted-in to receive those notifications by default...

Revised: August 24, 2022
4271992 - Enforce Password History

The number of passwords ‘enforced’ by Password Manager is lower than the number of passwords configured in the domain password policy rule...

Revised: August 24, 2022
4337034 - End users are able to access the Password Manager administration site without being prompted for authentication

End users are able to access the Password Manager administration site without being prompted for authentication

Revised: August 24, 2022
4226759 - ENCHANCEMENT REQUEST: Allow PM for ADLDS use different AD object types

As you may be aware Password Manager ADLDS currently only allows the use a specific ADLDS object type &(objectClass=user)(objectCategory=person).

Revised: August 24, 2022
4227831 - Enable Single Sign-on for the PM Helpdesk page

Theres a requirement to allow SSO (Single Sign on) for the helpdesk page to prevent the users having to logon.

Revised: August 24, 2022
4275896 - How to configure the Unlock Account Workflow for Unregistered Users.

Users who are not registered with Password Manager may have need to unlock their AD accounts prior to registration.

Revised: August 24, 2022
4221367 - How to configure the User scope in Password Manager

This article explains how to configure the User scope in Password Manager for who can and cannot access the User Self-Service site (/PMUser) based...

Revised: August 24, 2022
4280425 - How to configure the scope of a “User Enforcement Rule” to send emails to ‘test’ users only.

It is sometimes desirable when configuring “User Enforcement Rule” emails to send them to test users rather than all users scoped to the rule.

Revised: August 24, 2022
4267070 - How to configure the Password Manager for password changes only and no registration.

How is Password Manager configured so that users are not required to register but are still able to change their password only and not reset...

Revised: August 24, 2022
4271923 - How to configure the Application Directory Partition and Import LDIF files for Password Manager AD LDS

How to configure the Application Directory Partition and Import LDIF files for Password Manager AD LDS

Revised: August 24, 2022
4316201 - How to configure Reporting in Password Manager?

How to configure Reporting with Password Manager?

Revised: August 24, 2022
4334370 - How to configure Password Manager with network load balancing

Some environments need to have Password Manager configured to use network load balancing for redundancy purposes. This redundancy can be in the...

Revised: August 24, 2022
4257089 - How to configure Password Policy Manager to disallow special characters.

Some password policies may require that certain special characters are disallowed or that they are disallowed in certain positions in a password...

Revised: August 24, 2022
4250849 - How to configure Active Directory Sites in Password Manager

How are Active Directory (AD) sites configured and changes propagated in a domain connection

Revised: August 24, 2022
4226618 - How to configure a user to be asked random optional questions?

Is it possible that Password Manager can ask the user to answer X number of questions but the user has to answer only one; where every time the...

Revised: August 24, 2022
4226984 - How to collect an automatic memory dump

How to collect an automatic memory dump in Windows Server.

Revised: August 24, 2022
4250978 - How to clear the 'Wrong Answer' message from Q&A profile.

If a user enters the wrong answer when answering questions in their Q&A profile an error stating 'Wrong answer' may appear under an incorrect...

Revised: August 24, 2022
4226437 - How to Clean Up the Reports Database in Password Manager

Over time the Reports Database in Password Manager grows too big and impacts performance & uses up disk space.

Revised: August 24, 2022
4335666 - How to check installed Hotfix on server

How to check installed Hotfixes on the server

Revised: August 24, 2022
4307249 - How to Change the Workflow Text

The text in the workflow headings can be customized to suit specific requirements as can the explanatory subtext underneath each heading.

Revised: August 24, 2022
4227063 - How to change the URL that the Secure Password Extension uses

How to change the URL that the Secure Password Extension (SPE) uses to connect to the the self-service site

Revised: August 24, 2022
4321728 - How to Change the Timeout for Self Service or Helpdesk Site

You would like to increase or decrease the timeout value for either the Self Service or Helpdesk Site so users are logged off sooner or later...

Revised: August 24, 2022
4250904 - How to change the SQL Server communications port.

Sometimes, in order to access the SQL Server for reporting, there may be a requirement to use a port other than the default port specified in the...

Revised: August 24, 2022
4226769 - How to change the frequency or disable replication between Password Manager servers

This article describes how to change the frequency or disable replication between Active Directory (AD) and other Password Manager serv ers.

Revised: August 24, 2022
4216169 - How to change the following text in the PMuser site: "Your new password must comply with the password policy"?

How to change the following text in the PMuser site: "Your new password must comply with the password policy"?

Revised: August 24, 2022
4250710 - How to Change the Default Language on Enforcement Rule Emails.

Clicking on the default language on an enforcement email does not allow the administrator to choose one of the pre-defined languages as the...

Revised: August 24, 2022
4226022 - How to change the container where the Replication container is stored

By default the container is stored in the Users container in Active Directory, however there may be a need to change its location.

Revised: August 24, 2022
4221333 - How to Change the ActiveDirectory Certificate For The PMUser and PMHelpdesk sites after Expiration

If the certificate for ActiveDirectory expires, the PMUser and PMHelpdesk sites will fail to load generating error: System error has...

Revised: August 24, 2022
4220927 - How to change sender e-mail notification which is currently from "Password Manager"

Is it possible to change the "FROM" name for the email. Currently Password Manager stamps it as from "Password Manager". The request is to...

Revised: August 24, 2022
4291172 - How to change custom workflow name

You may have notice that when using the variable #WORKFLOW_NAME# on a custom email notification, the email body content is showing similar message...

Revised: August 24, 2022
4221298 - How to change cryptographic and hashing algorithms

This solution demonstrates how to change the default cryptographic and hashing algorithms Password Manager uses to store information.

Revised: August 24, 2022
4271523 - How to change / customize the standard text on the success page for the “My Questions and Answers Profile” workflow.

Sometimes it is desirable to modify the text for the “My Questions and Answers Profile” workflow success page.

Revised: August 24, 2022
4226499 - How to change "Enter your user name" located above the field where the name is entered?

How to change "Enter your user name" located above the field where the name is entered?  See attached screen shot

Revised: August 24, 2022
4220910 - How to change "Enter user name" or "Search for your account" which is grayed out at the user logon page

How to change "Enter user name" or "Search for your account" which is grayed out at the user logon page. See screen shot attached

Revised: August 24, 2022
4262902 - What port or URL does Starling 2FA integration require?

When configuring Starling 2FA with on premise applications what ports or URL's need to be available to ensure operation?

Revised: August 24, 2022
4339180 - What is the security context of the PowerShell runtime within Password Manager?

It is possible to enable Extensibility Features and create a custom activity using PowerShell. If this is done, what is the security context of...

Revised: August 24, 2022
4221286 - What is the QuestGPC object on DCs in the GPOs?

After the installation of Password Policy Manager you may notice a blank domain-level Group Policy called QuestGPC. What is this?

Revised: August 24, 2022
4323042 - What is the purpose of the AD Objects “strg00000xxxx”?

What is the purpose of the AD Objects such as “strg0000000000” and “strg0000000001”?

Revised: August 24, 2022
4271568 - What is the purpose of the local group 'PMWebServiceUsers'

As part of the Password Manager installation a group called ' PMWebServiceUsers ' is created on the PM server.

Revised: August 24, 2022
4226002 - What is the best resource when wanting to make product modifications not “out of the box"?

What is the best resource when wanting to make product modifications which are not available “out of the box”?

Revised: August 24, 2022
4224097 - What is the best resource to assist in End User account assistance?

What is the best resource to assist in End User account assistance?  For example resetting Passwords, unlocking account, assistance with Password...

Revised: August 24, 2022
4259470 - What is One Identity's Starling Data Retention Policy?

Does One Identity have a data retention policy for it's Starling cloud based products.

Revised: August 24, 2022
4219512 - What is Offline Password Reset option used for and how to set it up?

What is Offline Password Reset option used for and how to set it up?

Revised: August 24, 2022
4276065 - What information is created and stored in Active Directory by Password Manager?

This article detailed the objects and data are created/stored in AD by Password Manager.

Revised: August 24, 2022
4286976 - What happens with the Password Manager Credential Checker if access to the Vericlouds database is limited or if the subscription expires?

This article helps clarify the what happens if access to the Vericlouds database is limited or if the subscription expires, when the Password...

Revised: August 24, 2022
4282069 - What happens with a Starling 2FA user when the mobile is changed in AD?

This article helps clarify the process that occurs in Password Manager when a user’s mobile number is changed in AD and its effect in Starling 2FA...

Revised: August 24, 2022
4267253 - What happens when the questions in the Q&A Policy are updated?

From time to time it may be necessary to update the questions in the Q&A policy. What effect does this have on new users? What affect does this...

Revised: August 24, 2022
4221265 - What domain and forest functional levels does Password Manager 5.9.3 support?

What domain and forest functional levels supported in Password Manager 5.9.3? 

Revised: August 24, 2022
4221516 - What does the Secure Password Extension (SPE) Pop-up reminder look like that users will receive when reminded to register with Password Manager?

What does the Secure Password Extension (SPE) Pop-up reminder look like that users will receive when reminded to register with Password Manager?

Revised: August 24, 2022
4220943 - What data is stored in the Password Manager SQL database?

What data is stored in the Password Manager SQL database? Is any user data or Password Manager data stored in the Password Manager Reporting...

Revised: August 24, 2022
4226943 - What are variables or parameters can be used when customizing the e-mail notifications?

What are variables or parameters can be used when customizing the e-mail notifications?

Revised: August 24, 2022
4226677 - What are the system requirements for Password Manager 5.8.2?

What are the system requirements for Password Manager 5.8.2?

Revised: August 24, 2022
4315449 - What are the system requirement for 5.9.3?

What are the system requirement for 5.9.3?

Revised: August 24, 2022
4307271 - What are the delimiters that parse up User properties when that rule is enabled?

What are the delimiters that parse up User properties when that rule is enabled? 

Revised: August 24, 2022
4267103 - What are the default IIS Authentication Settings for Password Manager?

What are the default IIS Authentication Settings for Password Manager?

Revised: August 24, 2022
4290889 - What are the browsers supported by Security Password Extension (SPE)?

What are the browsers supported by Security Password Extension (SPE)?

Revised: August 24, 2022
4226564 - What are Management Policies used for in Password Manager?

What are Management Policies used for in Password Manager?

Revised: August 24, 2022
4226323 - Websites only accessible when the server is logged on

When installing Password Manager web interfaces on a standalone server (DMZ for example) they only load when the server is logged on. Upon...

Revised: August 24, 2022
4226438 - Web page appears to be mobile media size even through resolution is correctly set.

Web page appears to be mobile media size even through resolution is correctly set.

Revised: August 24, 2022
4267086 - Web Interface Customization error.

In the PM Admin site the following error is reported when navigating to 'General Settings | Web Interface Customization' All other Password...

Revised: August 24, 2022
4317880 - Was AngularJS Replaced With Angular In Password Manager

Was the version of AngularJS upgraded to the new and not end of live version of Angular in Password Manager?

Revised: August 24, 2022
4221806 - Vulnerability Assessment and Penetration Testing assessment results on Password Manager

Vulnerability Assessment and Penetration Testing (VAPT) on Password Manager. TRA-F24480 Low No Content Security Policy (CSP) Defined Open...

Revised: August 24, 2022
4226638 - Video: Policy Compliance Checker and Strength Meter

New Password Manager Features: Password Policy Compliance Checker Password Strength Meter

Revised: August 24, 2022
4226581 - VIDEO: Basic Setup/Configuration of the Password Manager Administration site

Basic Setup/Configuration of the Password Manager Administration site

Revised: August 24, 2022
4226441 - Video: Centralized Dictionary file feature in Password Manager 5.7.1

Video demonstration of the new centralized Dictionary file feature in Password Manager 5.7.1

Revised: August 24, 2022
4226762 - Video: How to reduce the number of connections Password Manager uses to access the domain?

Having multiple connections to the same domain can cause a number of issues with Password Manager. For example the following error is reported...

Revised: August 24, 2022
4259201 - Various timestamps in Password Manager sites are in UTC instead of local time

There are various timestamps in the Password Manager admin site that are displayed in Coordinated Universal Time (UTC) instead of local time. Is it...

Revised: August 24, 2022
4226364 - Variable List for notifications

Below is a list of variables/parameters available to be used in e-mail notifications.

Revised: August 24, 2022
4226773 - Using Starling 2FA for users without email addresses

Would it be possible to allow the "Corporate email" attribute to be redirected to another field, as with Security Questions and Corporate Phone...

Revised: August 24, 2022
4276267 - Using custom certificates for authentication and traffic encryption

When the Password Manager Service is installed on one computer and the Self-Service and Helpdesk sites are installed on a different server...

Revised: August 24, 2022
4227631 - Uses answers can be viewed in the PMUser site after logging in.

Uses answers can be viewed in the PMUser site after logging in. Steps to re-produce: 1) Within the PMuser page proceed to Questions and Answer’s...

Revised: August 24, 2022
4298530 - Users not receiving notification emails.

Users have not been receiving password expiry notifications or reminder emails.

Revised: August 24, 2022
4336598 - Users encounter "Error in the application: System error occurred. For more information, view the event log." when resetting passwords

On a seemingly random basis, some users will encounter the following: Error in the application: System error occurred. For more information, view...

Revised: August 24, 2022
4291607 - Users can't change/reset password

Users are not able to change password when using the dictionary rule. No matter the password written, the dictionary remains gray and there is no...

Revised: August 24, 2022
4226846 - Users are receiving " Phone base authentication service is not available"

After performing a Domain connection site clean up within the PMAdmin site | general settings | domain connections | select "Edit" of the domain...

Revised: August 24, 2022
4226803 - Users are getting a notification to update thier Q&A Profile even though there were no changes to the Profile questions.

Users are getting notifications that their Q&A Profile needs to be updated even though it is already up to date. If the you view the properties...

Revised: August 24, 2022
4221138 - Users and helpdesk not able to search for accounts, "No such objects found" error in the event viewer: "value cannot be null "

Users and helpdesk not able to search for accounts, "No such objects found" error in the event viewer: "value cannot be null "

Revised: August 24, 2022
4281344 - Username/About/Help buttons misaligned

You may have noticed that when a browser screen is minimized and its length is reduced/narrowed, misaligns the username/about/help frame.

Revised: August 24, 2022
4303333 - User statistics date is wrong

User statistics status task is not updating the date: However the task shows that is completed successfully.

Revised: August 24, 2022
4227228 - User status statistics task event error. error:auditing.unabletoremoverecordsbyID

Unable to run the user status statistic task. Getting a user counter error in the event log. Result: Failure Info: An error occurred while...

Revised: August 24, 2022
4226994 - User site banner: You must update your personal Questions and Answers profile. Use "My Questions and Answers Profile" task to update your profile.

Why is there a banner in the user site stating: You must update your personal Questions and Answers profile.  Use "My Questions and Answers Profile...

Revised: August 24, 2022
4226776 - User Status report does not show SAMAccountName

User Status report does not show SAMAccountName

Revised: August 24, 2022
4226612 - User Search and Helpdesk Search cannot be enabled individually

Why is the  PMHelpdesk site to "search" for a user, but the PMUser site to require users to enter their user ID when they should be the same?

Revised: August 24, 2022
4297241 - User receiving mail notification from a different Management Policy was not granted

A HelpDesk member performs any task to a user from a second Management Policy. When the Helpdesk Workflow is triggered the user is receiving a...

Revised: August 24, 2022
4333952 - User profiles are being created on the Password Manager server

Password Manager operations lead to the creation of local profiles when: Password Manager is installed on a domain member server or domain...

Revised: August 24, 2022
4251238 - User Properties Rule configured for Entire Value has unexpected results

When the User Properties Rule is configured to prevent the entire value of a user property, there is an issue when the selected attribute...

Revised: August 24, 2022
4216207 - User Q&A profiles are not getting locked on entering incorrect security codes for mobile and email

User Q&A profiles are not getting locked on entering incorrect security codes for mobile and email options in Forgot My Password Page. Is it...

Revised: August 24, 2022
4227083 - User not allowed to access site. Distribution group in User scope.

When adding groups to be allowed to access the self service website, the selection allows you to pick distribution groups along with security...

Revised: August 24, 2022
4227655 - User is able to set the answer same as the corresponding question in Q&A profile

User is able to set the answer same as the corresponding question in Q&A profile Please find the below steps: 1) Login to Password Manager 2...

Revised: August 24, 2022
4216447 - User is able to set answers less than the minimum characters under Q&A profile

Steps to reproduce: 1) Login to Password Manager User site 2) Click on My Questions and Answers Profile 3) Enter the Password 4) Uncheck...

Revised: August 24, 2022
4286622 - User interface minimum resolution

Currently the PMUser site requires a minimum of 800x600 to display all of its assets located on the right-hand side of the screen (buttons...

Revised: August 24, 2022
4267244 - User does not receive SMS code.

After the “Telephone Verification” workflow is run the user does not receive a code via SMS. The following error is reported. “System error...

Revised: August 24, 2022
4340658 - User authentication that leverages Radius 2FA is failing

After upgrading to Password Manager 5.9.5, user authentication that leveraged Radius 2FA is failing with one of the the following errors: The...

Revised: August 24, 2022
4227625 - User accounts used for PMReplication have no password required

The user accounts used for PMReplication do not require a password this is a concern even if the account is disabled.

Revised: August 24, 2022
4267046 - User account does not lockout after 'X' number of invalid password entries.

If a user who is not registered with Password Manager (PM) attempts to register with PM via the “My Questions and Answer Profile” workflow they...

Revised: August 24, 2022
4333989 - Upgrade steps when the Password Manager User Site is present on a host in the DMZ

When the Password Manager User Site is present in an organization's DMZ, what should be upgraded first? The machine in the DMZ or the machine...

Revised: August 24, 2022
4327087 - Upgrade JQuery to the Latest version

jQuery version included in Password Manager.

Revised: August 24, 2022
4266117 - Updating certificates in Password Manager

What is the correct process to update expiring certificates in Password Manager?

Revised: August 24, 2022
4333130 - Updated OU name not reflected in User Scope

 There is a change to the Organization Unit name in AD.How to reflect the latest Organization Unit name in Password Manager? 

Revised: August 24, 2022
4226767 - Updated scripting examples within the SDK Kit provided with Password Manager

Updated scripting examples within the SDK Kit provided with Password Manager

Revised: August 24, 2022
4271953 - Up and Down arrow buttons not visible in Edit domain connection -> Advanced settings tab

You may have noticed that the Up and Down arrow buttons not visible in Edit domain connection -> Advanced settings tab:

Revised: August 24, 2022
4250802 - Unlock My Account - Emails Not Sent If Workflow Fails.

If a user is attempting to unlock their account via the ‘Unlock My Account’ workflow and they enter the wrong answers in their Q&A profile 3 times...

Revised: August 24, 2022
4221110 - Unknown user or bad password error during installation

Password Manager installation fails with the following error:  Unknown user name or bad password Specifying correct user name and password for...

Revised: August 24, 2022
4226510 - Unexpected behavior when editing workflow activity order

While attempting to edit the order of the activities within a Workflow, for example adding things like "E-mail the user if the workflow succeeds...

Revised: August 24, 2022
4325374 - Unable to update the country from the drop down menu SelfService site

Malaysia and Kazakhstan are missing from the list of countries. After updating the following lines in the config file "QPM.Service.Host.exe" after...

Revised: August 24, 2022
4262139 - Unable to update HTML in ‘Email user if workflow fails’ email templates.

When editing the ‘Email user if workflow fails' email templates the HTML button does not open a new window for editing. This affects ALL...

Revised: August 24, 2022
4298473 - Unable to Unjoin Starling within the Password Manager Admin site.

The "Unjoin Starling" button in Password Manager doesn't do anything. Even after deleting the Starling Organization and re-created it with a new...

Revised: August 24, 2022
4226924 - Unable to unlock accounts

Unable to unlock accounts in Password Manager.

Revised: August 24, 2022
4340844 - Unable to search by email when there are no on-prem mail servers

If there are no on-premise mail servers, searching by email will not return results in any Web Interface Site, even if the mail attribute has...

Revised: August 24, 2022
4298847 - Unable to Save settings after editing the Clear Old Records from Reporting Database Scheduled Task

Unable to Save the settings after editing the Clear Old Records from Reporting Database  under Scheduled Tasks. Log into PMAdmin site | General...

Revised: August 24, 2022
4298066 - Unable to run Reports after Upgrading Password Manager

After an upgrade of Password Manager, the following error may occur when accessing any Report from with PMAdmin: "An error has occurred during...

Revised: August 24, 2022
4216386 - Unable to reset expired password in Password Manager

User's password has expired and is unable to reset the password within Password Manager.

Revised: August 24, 2022
4220854 - Unable to open Self Service or Helpdesk sites which are installed on a DMZ host

After installing Password Manager’s Self Service and Helpdesk sites on a standalone DMZ server, it is possible to encounter difficulties during...

Revised: August 24, 2022
4335604 - Unable to open PMUser and PMHelpdesk site.

Below error was observed in Event Viewer logs: This error is mostly related to Certificate. Even though the certificate was visible in the...

Revised: August 24, 2022
4221099 - Is there a tool or checker that provides an easy way to configure minimum permissions for Password Manager?

Is there a tool or checker that provides an easy way to configure minimum permissions for Password Manager?

Revised: August 24, 2022
4226202 - Is there a secure password extension (SPE) available for Chromebooks?

Is there a Secure Password Extension (SPE) available for Chromebooks?

Revised: August 24, 2022
4221093 - Is there a report which show who is in the denied access to the PMUser site?

Is there a report which show who is in the denied access to the PMUser site?

Revised: August 24, 2022
4226880 - Is there a report for actions taken on DMZ server only?

Is it possible to have a report for only the actions taken on the DMZ server (external users)?

Revised: August 24, 2022
4226780 - Is there a policy to verify if users are replacing letter with special characters within Passwords?

Is there a way to check passwords for character changes with numbers or special characters? For example "pa$$word" where "password" would be in the...

Revised: August 24, 2022
4314762 - Is there a mobile Application for Password Manager?

Is there a mobile Application for Password Manager?

Revised: August 24, 2022
4226502 - Is there a Mac OS SPE client?

Is the Secure Password Extension available for Mac OS X?

Revised: August 24, 2022
4318540 - Is There A Desktop Client For Password Manager Version 5.9.5

Is there a Desktop Client for Password Manager version 5.9.5?

Revised: August 24, 2022
4226814 - Is the installation of Password Manager compatible with VMware vCenter?

Is the installation of Password Manager compatible with VMware vCenter?

Revised: August 24, 2022
4336521 - Is Password Manager supported on Windows Server Core?

Is Password Manager supported on Windows Server Core?

Revised: August 24, 2022
4319168 - Is Password Manager 5.8 Supported on Windows Server 2016

Is Password Manager 5.8 supported on Windows Server 2016?

Revised: August 24, 2022
4303056 - Is Password Manager affected by the Remote Procedure Call Runtime RCE Vulnerability?

Microsoft has acknowledged and released security patches for a critical-rated Remote Code Execution (RCE) vulnerability in Windows Remote Procedure...

Revised: August 24, 2022
4226442 - Is NTLM V2 supported when attempting to connect to SQL SSRS?

Is NTLM V2 supported when attempting to connect to SQL SSRS?

Revised: August 24, 2022
4226172 - Is it possible to view when a user's password was last changed within the helpdesk site?

Is it possible to view when a user's password was last changed within the helpdesk site?

Revised: August 24, 2022
4316942 - Is it possible to use cross domain user groups for the helpdesk scope

Theres a requirement to use cross-domain user groups for the helpdesk scope Example: Domain A and "Domain B Helpdesk A group in "Domain A...

Revised: August 24, 2022
4216468 - Is it possible to use 2FA for the helpdesk site?

Is it possible to use 2FA for the helpdesk site other then Starling?

Revised: August 24, 2022
4225990 - Is it possible to store the Password Manager encryption key in a HA HSM (High Availability Hardware Security Module)?

Is it possible to store the Password Manager encryption key in a HA HSM (High Availability Hardware Security Module), such as their Luna Network...

Revised: August 24, 2022
4220953 - Is it possible to store the Q&A Profile data in an SQL Database.

Is it possible to store the Q&A Profile data in an SQL Database, away from Active Directory.

Revised: August 24, 2022
4226838 - Is it possible to search by e-mail?

Is it possible to search by e-mail for a user within the Password Manager self-service website?  (see screen shot)

Revised: August 24, 2022
4327533 - Is It Possible To Restrict Dictionary Password Checks To Exact Password Matches Only

Is it possible to restrict Dictionary password checks to exact password matches only?

Revised: August 24, 2022
4309553 - Is It Possible To Remotely Export/Import The Password Manager Configuration

Is it possible to remotely export/import the Password Manager Configuration from Servers?

Revised: August 24, 2022
4267074 - Is It Possible To Prevent User’s Changing Their Mobile Phone Number

In the ‘Manage My Profile’ workflow a user has the option to change their mobile phone number. Is there any way to make this field read only.

Revised: August 24, 2022
4226717 - Is it possible to prevent cached password while matching the field name and prepopulating the answers to question?

Is it possible to prevent cached password while matching the field name and prepopulating the answers to question? when we browse to the...

Revised: August 24, 2022
4216398 - Is it possible to prevent the desktop shortcut icon from being created during installation of Secure Password Extension?

When installing the Secure Password Extension (SPE), the desktop shortcut icon for the Self-Service site is always created. Is there a way to...

Revised: August 24, 2022
4332059 - Is it possible to modify or simplify the Challenge and Response codes?

For the Offline Password Reset option, is it possible to modify and simplify the Challenge and Response codes?

Revised: August 24, 2022
4310372 - Is it possible to merge two different domains to update the user Q&A profiles?

Is it possible to merge two different domains to update the user Q&A profiles?

Revised: August 24, 2022
4221075 - Is it possible to make the icons on the PMUser site clickable?

When viewing the PMUser page after having entered a user name, the icons and names of the various available workflows are displayed. It appears...

Revised: August 24, 2022
4319457 - Is It Possible To Install Password Manager Quietly With Command Lines

Is it possible to install Password Manager quietly with Command Lines?

Revised: August 24, 2022
4216252 - Is it possible to hide the “My questions and answers profile” option for users who have already registered?

Is it possible to hide the “My questions and answers profile” option for users who have already registered?

Revised: August 24, 2022
4267000 - Is it possible to hide a users logon information, name, etc from the PMUser site after logging in?

After logging in to the PMUser site to reset their password, a user's logon name and display name are displayed at the top of the screen. Is it...

Revised: August 24, 2022
4249861 - Is it possible to have password expiration notifications sent out on regular set intervals?

Currently if enabling password expiration notification, the product will e-mail expiring users every day starting from the number of days...

Revised: August 24, 2022
4314949 - Is it possible to have 2FA when searching for a user ID within the PMUser landing page before the user is actually listed?

Is it possible to have 2FA when searching for a user ID within the PMUser landing page before the user is actually listed?

Revised: August 24, 2022
4225984 - Is it possible to have a list of IP's coming from the load balancer for Password Manager to allow?

Is it possible to have a list of IP's coming from the load balancer for Password Manager to allow?  Thus defending against the following error...

Revised: August 24, 2022
4319822 - Is it possible to grant a user access to run reports from the Admin site without being an Admin?

Would like to grant users access to run reports available in the Admin site but without granting them Admin access.

Revised: August 24, 2022
4303081 - In-place upgrade from 5.8.2 to 5.9.x removes from the custom location and installs on "C:\Program Files\One Identity\Password Manager\"

There is an issue when performing an In-Place upgrade from 5.8.2 to 5.9.x either when the hotfix SOL_318158 or  SOL_319838  are present where...

Revised: August 24, 2022
4216475 - In the reports is it possible to run a report, to show unregistered users by OU (organizational unit) ?

In the reports is it possible to run a report, to show unregistered users by OU (organizational unit) ?

Revised: August 24, 2022
4266798 - In the PMAdmin site the ‘tool-tips’ do not work.

By clicking on a ‘tool-tips’ icon a brief message should be displayed. These do not work in Password Manager 5.7.1.

Revised: August 24, 2022
4266684 - In the Helpdesk site can the users Telephone Number field be populated with a different phone number.

On the Helpdesk site the users Telephone Number field is populated with the value from their “telephoneNumber” attribute. Some organisations...

Revised: August 24, 2022
4271829 - Impact of CVE-2021-44228 Apache Log4j Vulnerability

A critical vulnerability was recently discovered related to systems/software that run Apache Log4j More information about this vulnerability can...

Revised: August 24, 2022
4296926 - Impact of CVE 2022 22965 Spring4Shell vulnerability

Impact of CVE 2022 22965 Spring4Shell vulnerability. A critical vulnerability was recently discovered related to a Spring MVC or Spring...

Revised: August 24, 2022
4226391 - https settings which are not set in the registry to be added to the Admin site so the Admin does not have to mess with the registry.

Request for the https settings which are not set in the registry to be added to the Admin site so the Admin does not have to mess with the...

Revised: August 24, 2022
4308456 - HTTP Error 500.19 – Internal Server Error

The following error is reported on one or all of the Password Manager sites HTTP Error 500.19 – Internal Server Error The error code reported...

Revised: August 24, 2022
4251026 - HTTP Error 500.19 – Internal Server Error: Error Code 0x8007052e

After updating the service account password in AD the following error is reported when trying to access either the Admin, Helpdesk or Self-Service...

Revised: August 24, 2022
4271462 - HTTP ERROR 403.503 – Forbidden

When attempting to log on to the Admin site the following error is reported

Revised: August 24, 2022
4227515 - HTML Message Editor in Helpdesk Workflows can not be edited.

The message template HTML editor, in Management Policy > Helpdesk Workflows > any workflow > Email user if workflow *. When you open the HTML...

Revised: August 24, 2022
4221400 - HTML Editor is not working in workflow notifications

Clicking in the HTML area does not put the cursor in the HTML editor window, or allow for selecting any of the code. It is sometimes possible to...

Revised: August 24, 2022
4310418 - How-to: Move the Database that Password Manager is using for Reporting

How to move the Password Manager reporting Database ?

Revised: August 24, 2022
4302951 - How to: Send a passcode to a specific email address

There is a requirement to configure Password Manager for the end user to register using a personal email.

Revised: August 24, 2022
4297080 - How to: Hide answers permanently

Is there a feature that after registration the answered security questions can no longer be displayed?

Revised: August 24, 2022
4291321 - How to: Extend the Passcode expiration period

Is there a way to extend the passcode expiration period in the Password Manager help desk site?. Currently the passcode expiration period is set to...

Revised: August 24, 2022
4303087 - How to: Exclude specific user from Remind Users to Create/Update Profiles Enforcement Rule email notification

How to: Exclude a specific user from Remind Users to Create/Update Profiles Enforcement Rule email notification

Revised: August 24, 2022
4302559 - How to: Customize page for RADIUS Tow-Factor Authentication text

How to customize the "Forgot My Password" page text:     " To proceed, enter your RAIUS password "

Revised: August 24, 2022
4297156 - How to: Customize the error message "No matching accounts have been found. Check your user name and try again."

How to: Customize the error message "No matching accounts have been found. Check your user name and try again."

Revised: August 24, 2022
4219044 - How to: Configure reporting for Password Manager

Password Manager Reporting Configuration Instructions.

Revised: August 24, 2022
4297313 - How to: Change Help url link in the legacy Self-Service site

How to: Change Help url link in the legacy Self-Service site

Revised: August 24, 2022
4286689 - How to: Chain credential providers

We want to chain four credential providers, Password Manager --> SSOx --> CiscoAnyConnect --> Citrix. SSOx is already chain with Cisco and Citrix...

Revised: August 24, 2022
4341059 - HOW TO: Accessing information about the HelpDesk Operator in a custom Workflow activity

Is it possible to access information about the HelpDesk Operator in a custom Workflow activity?

Revised: August 24, 2022
4221327 - How to upgrade the Password Manager Secure Password Extension (SPE)

How to upgrade the Password Manager Secure Password Extension (SPE)

Revised: August 24, 2022
4216427 - How to upgrade the Password Policy manager

Does the Password Policy Manager need to be upgraded or is it backwards compatible? 

Revised: August 24, 2022
4226712 - How to upgrade from 5.8.x to 5.9.x

How to upgrade from 5.8.x to 5.9.x

Revised: August 24, 2022
4333283 - How to update text and URL in Password reset confirmation page

How to update the text of the 'home page' URL that the user is redirected to after they successfully reset their password.

Revised: August 24, 2022
4327045 - How to update email template in Password Manager

How to update email template which is sent out to end users.

Revised: August 24, 2022
4227028 - How to unlock a users Q&A Profile

This solution outlines how to unlock a users Q&A Profile.

Revised: August 24, 2022
4267150 - How To Uninstall Password Policy Manager via the Command Line

Password policy manager (PPM) can be uninstalled either via the control panel (appwiz.cpl) or command line.

Revised: August 24, 2022
4216217 - How to un-register a user from Password Manager

How to unregister a user from Password Manager.

Revised: August 24, 2022
4224066 - How to test the “Remind Users to Change Password” user enforcement rule

The following process details how an administrator can test the “Remind Users to Change Password” user enforcement rule.

Revised: August 24, 2022
4251084 - How to switch between languages in the SPE

A user creates created their profile using (for example) Cyrillic characters. When they try to use Secure Password Extension, they need the Latin...

Revised: August 24, 2022
4266882 - How to subscribe to Starling outage alerts.

Is there a way to be notified of Starling outages automatically? 

Revised: August 24, 2022
4221380 - How to stop Password Manager from allowing cross scripting?

How to stop Password Manager from allowing cross scripting? For example: Entering the user site URL in a file on the desktop will launch the self...

Revised: August 24, 2022
4281475 - How to stop email registration reminders from being sent daily?

You may have noticed that emails are sent daily to non-registered users once the Remind Users to Create/Update Q&A Profiles Enforcement Rule...

Revised: August 24, 2022
4227089 - How to stand up an instance of password manager for users in DMZ?

How to stand up an instance of password manager for users in DMZ?

Revised: August 24, 2022
4266395 - How to setup reCAPTCHA in a workflow.

The following article describes how to set up and configure a sample reCAPTCHA workflow. The process is the same when incorporating reCAPTCHA...

Revised: August 24, 2022
4292085 - How to Run the Delegation Wizard and Delegate Defender Permissions

What are the correct steps that can be used to Delegate Defender permissions or roles out to Users or Groups in Active Directory?

Revised: August 24, 2022
4303092 - How to reset password in Linux Operating system using a SSH connection

Password Manager cannot be installed on Linux, however rSMS feature will help to reset password of the Target system. This Knowledge Base article...

Revised: August 24, 2022
4271533 - How to Remove the Vertical Line Between the Product Logo and Company Logo

How to Remove the Vertical Line Between the Product Logo and Company Logo.

Revised: August 24, 2022
4266320 - How to remove the “Join One Identity Starling. To Configure, Click here.” warning.

The following warning message is displayed on a yellow background on the PMAdmin site if Starling 2FA is not configured. “Join One Identity...

Revised: August 24, 2022
4319689 - How to remove the Password Manager Secure Password Extension (SPE)

There may be circumstances when the Password Manager SPE needs to be removed from workstations and/or laptops.

Revised: August 24, 2022
4309127 - How to remove the domain\username, or username@domain from the login page

If it is a requirement to remove the domain\username , or username@domain from the (PMUser, and PMSelfService) login page. This can be...

Revised: August 24, 2022
4221351 - How to Remove the PMReplication container in Active Directory

By default, Password Manager creates user objects in Active Directory which are used for Replication between Password Manager server. Blocking...

Revised: August 24, 2022
4271348 - How to remove Password Manager from Google search results.

This document describes how to remove Password Manager from Google search results.

Revised: August 24, 2022
4217355 - How to remind users to change their password before it expires?

How to configure Password Manager to send users email notifications that their password will expire soon.

Revised: August 24, 2022
4217347 - How to Reinitialize the Self Service and Help Desk Sites

In certain circumstances it may be necessary to reinitialize either the Self-Service site or the Helpdesk site located on a stand-alone server or...

Revised: August 24, 2022
4271649 - How to reduce LDAP Traffic after installing the Secure Password Extension (SPE)

After installing the SPE on client computers, higher than previous traffic volumes may be detected and may have an impact on users experience if...

Revised: August 24, 2022
4341375 - Popup notification for remind users to create/update Q&A profiles is not working

Popup notification for remind users to create/update Q&A profiles is not working within secure password manager

Revised: August 24, 2022
4340966 - Poor performance in PMUser/PMSelfService and PMHelpDesk sites

The PMUser/PMSelfService and PMHelpDesk sites sites are functional, but load slowly. The PMAdmin site loads quickly, but attempting to edit a...

Revised: August 24, 2022
4271978 - Polish accents not displayed correctly in the PMUser site

You may have noticed that when the PMUser site is displayed in Polish, some accented letters are displayed incorrectly: slightly larger than the...

Revised: August 24, 2022
4368548 - PMUser site - user display name customization in banner

Customer should be able to customize the user display name in the PMUser site banner. Refer highlighted section below:  

Revised: August 24, 2022
4334330 - PMUser site on a DMZ host cannot be displayed with the error "This site can't provide a secure connection."

When attempting to view the PMUser site on a DMZ host, a web browser shows the following error: This site can't provide a secure connection...

Revised: August 24, 2022
4334218 - PMUser site in the DMZ is not loading or throws a timeout error

The PMUser site on a DMZ host is not loading or throws a timeout error after some time. The Password Manager service on the primary host is...

Revised: August 24, 2022
4304191 - PMUser site says "This web site is not yet configured. Try opening this page later"

Unable to access URL https://localhost/PMUser in password manager Node2. The following message appears:

Revised: August 24, 2022
4304142 - PMUser site no longer appears after fresh install

The PMUser site is missing in IIS after running a fresh install of Password Manager.

Revised: August 24, 2022
4251749 - PMUser Site Asking to Select Certificate

When launching the PMUser site, you are prompted to select a client-side certificate.

Revised: August 24, 2022
4226476 - PMUser site login page is not scrollable when launched from an iPad

Steps to reproduce the issue: 1. Open Self-Service site on iPad, go to Authenticate with Q&A 2. Observed: you cannot scroll the page to get to...

Revised: August 24, 2022
4318861 - PMSelfService Site Element Display Is Incorrect On Smaller Window Size On All Browsers

The Password Manager Self Service Site element doesn't display correctly on smaller size Windows in all types of Browsers.

Revised: August 24, 2022
4276393 - PMSelfService (former PMNewUser) site displaying 'User Properties Rule' check, even though it is not configured.

You may have noticed that the PMSelfService (former PMNewUser) site displaying 'User Properties Rule' check ('All or part of of the user's account...

Revised: August 24, 2022
4276366 - PMSelfservice site handles custom activity scripts differently

You may have noticed that the new PMSelfService site may handle some of your custom activity with scripts differently, where retrieved information...

Revised: August 24, 2022
4286846 - PMNewUser: customized logos overlapping

You may have noticed that if your company logo meets the maximum supported size (210x48px), it may overlap with the product logo on certain...

Revised: August 24, 2022
4297214 - PM ADLDS version has incorrect logging registry files

The two Logging-off.reg and Logging-on.reg files under the "C:\Program Files\One Identity\Password Manager for AD LDS\Web\Admin" and "C...

Revised: August 24, 2022
4291202 - PMAdmin site HTTP Error 401.0 - Unauthorized

PMAdmin site prompts for credentials but cannot logon, the following error appears after trying to login for several times:

Revised: August 24, 2022
4221128 - PM Error System error occurred. Contact your administrator. The syntax is invalid.

When trying to change a password in PM, we are getting an error message saying "System error occurred. Contact your administrator. The syntax is...

Revised: August 24, 2022
4266697 - Please Enter No More than 8 Characters

When entering credentials into the Helpdek site the following error is reported “Please Enter No More than 8 Characters”

Revised: August 24, 2022
4286611 - Planning to change DC IP addresses, will this impact PM Policy?

You may have noticed, while reviewing the group policy object properties of a Password Manager Policy, that the gPCFileSysPath attribute...

Revised: August 24, 2022
4251002 - Phone number format is invalid. Contact your system administrator

When a user uses the Telephone Verification they get the following error “Phone number format is invalid. Contact your system administrator”

Revised: August 24, 2022
4227801 - Basic Questions about Password Policy Manager

Basic Questions about Password Policy Manager

Revised: August 24, 2022
4226137 - Authentication Rejected (No matching user found) User Name: RadiusServerHealthCheckUser

After starting the service the following errors are the only thing showing up in the log: ...Radius response: Authentication Rejected (No matching...

Revised: August 24, 2022
4266699 - Attempting to use Password Manager with Starling 2FA with a new user results in an error.

The error itself can vary depending on the workflow involved. For a reset password function it might read; The page cannot be displayed because...

Revised: August 24, 2022
4338864 - Attempting to perform a password reset or to authenticate against the configured domain fails with the error "Password is incorrect, please try again"

When attempting to reset a user's password using Password Manager, or when authenticating against the domain, the operation fails with the error...

Revised: August 24, 2022
4336679 - Attempting to manually install the Password Policy Manager fails with the error: The specified account already exists.

Attempting to manually install the Password Policy Manager on an Active Directory Domain Controller fails with the error: The specified account...

Revised: August 24, 2022
4334237 - Attempting to install Password Manager fails with the error: License not found

Attempting to install or upgrade Password Manager fails when specifying the license file with the following error: Missing valid licenses for...

Revised: August 24, 2022
4338755 - Attempting to edit a domain connection in the PMAdmin site fails with the error: "Access denied. Make sure the specified account has the required permissions to connect to the domain."

Attempting to edit one or more domain connections in the PMAdmin site fails with the error message: Access denied. Make sure the specified...

Revised: August 24, 2022
4336764 - Attempting to access any Password Manager site fails with the error "System error occurred. For more information, view the event log."

The PM - One Identity Password Manager Event Viewer logs shows the following error: Result: CriticalError Info: Microsoft.Practices...

Revised: August 24, 2022
4289958 - At what point do users get registered in the cloud? Do they get notified?

At what point do users get registered in the cloud? Do they get notified?

Revised: August 24, 2022
4216135 - How to prevent users from using "spaces" within passwords when changing passwords?

By default Active Directory allows for "spaces" within passwords as special characters however some 3rd party tools do not.  How to prevent users...

Revised: August 24, 2022
4250000 - How to prevent the creation of the Desktop Shortcut for the Self-Service site.

After deploying the Secure Password Extension (SPE) , a shortcut to the Self Service site is automatically created on the desktop of the client...

Revised: August 24, 2022
4226801 - How to override the minimum password age rule for testing

There may be times where the need to override the minimum password rule is required, so how to override the minimum password age rule for testing?

Revised: August 24, 2022
4216343 - How to not auto-reboot the computers after the silent SPE agents installation ?

By default the installation of the MSI installer of the SPE reboots the clients automatically.

Revised: August 24, 2022
4221340 - How to modify the Remind Users to Create/Update Q&A Profiles

How to modifiy the Remind Users to Create/Update Q&A Profiles e-mail notification sent by Password Manager.

Revised: August 24, 2022
4226860 - How to Migrate / Move Password Manager to a new server?

How to Migrate / Move Password Manager to a new server?

Revised: August 24, 2022
4303058 - How to manually override Password Manager SelfService URL

There may be an occasion to force the Secure Password Extension (SPE) to use a specified URL rather then using the default Service Connection...

Revised: August 24, 2022
4226976 - How to manually configure the Offline Password Reset (OPR) on the client computer

How to configure the Offline Password Reset (OPR) manually on the client computer.

Revised: August 24, 2022
4216354 - How to lock the user’s Questions and Answers profile after several failed authentication attempts

How to lock the user’s Questions and Answers profile after several failed authentication attempts.

Revised: August 24, 2022
4309122 - How to limit the license count for Password Manager

How to exclude users from the license count for Password Manager.

Revised: August 24, 2022
4226979 - How to limit the required characters for OPR response code?

How to limit the required characters for OPR response code?

Revised: August 24, 2022
4321708 - How to Join Password Manager 5.8 to Starling Two Factor Authentication

How to Configure Starling 2FA in Password Manager 5.8

Revised: August 24, 2022
4311012 - How to Install the Defender Client SDK Software

What are the correct steps that can be used to install the Defender Client SDK Software?

Revised: August 24, 2022
4226496 - How to increase the time for a user search in the user site.

When searching for a user account in the user website and if the search takes more than 60 seconds, the website times out without returning any...

Revised: August 24, 2022
4216325 - How to increase performance for Password Manager

How to increase performance for Password Manager

Revised: August 24, 2022
4250826 - How to Import or Export a Workflow.

How to Import or Export a Workflow.

Revised: August 24, 2022
4226902 - How to hide the "forgot my password" option in the user site if account is locked?

When a user, having his account locked, logs to Password Manager, the page displays 2 options:  Forgot My Password   Unlock My Account If...

Revised: August 24, 2022
4221142 - How to hide text "Hide my answers for security purposes" from helpdesk site?

How to hide text "Hide my answers for security purposes" from helpdesk site | verify User identity? (see screen shot before file change)

Revised: August 24, 2022
4216296 - How to hide schedule tasks within the PMAdmin site?

How to hide schedule tasks within the PMAdmin site?  For example the "Max Password Age" task

Revised: August 24, 2022
4319707 - How to hide "My Notificaitons" from users on the self-service site

How to hide "My Notificaitons" from users on the self-service site

Revised: August 24, 2022
4221006 - How to force everyone to update their security questions/profiles

How to force everyone to update their security questions/profile even when they have already registered?

Revised: August 24, 2022
4226506 - How to find Workflow ID within the PMAdmin site

In previous versions of Password Manager the Workflow ID was displayed in the workflow on the admin site.

Revised: August 24, 2022
4298208 - How to enter a new license key after Password manager has been installed?

How to enter a new license key after One Identity Password Manager has been installed?

Revised: August 24, 2022
4257066 - How to enable users to search for their accounts in all domains registered with Password Manager

When using multiple domain connections it may be desirable to enable users to search for their accounts in all domains registered with Password...

Revised: August 24, 2022
4221097 - How to enable SPE Logging in Password Manager

How to generate logging for the SPE (Secure Password Extension) on the client workstation.

Revised: August 24, 2022
4302632 - How to enable logging in Password Manager

How to enable logging in Password Manager.

Revised: August 24, 2022
4251019 - How to enable logon by userPrincipalName (UPN)

How to enable logon by userPrincipalName (UPN)

Revised: August 24, 2022
4220877 - How to enable logging for the Password Manager sites and Migration Wizard

For issues where only the Self-Service or Helpdesk sites are installed. If issues are encountered while running the Export, Import or Converting...

Revised: August 24, 2022
4286744 - How to enable logging for Password Policy Manager (PPM)

Logging for the Password Policy Manager (PPM) can be enabled in order to further troubleshoot password reset/policy and PPM problems.

Revised: August 24, 2022
4266362 - How to enable LDAP over SSL for Password Manager.

How to enable LDAP over SSL for Password Manager.

Revised: August 24, 2022
4226279 - How to enable Client-Side WCF tracing on the Password Manager Helpdesk and User site.

How to enable Client-Side WCF (Windows Communication Foundation) tracing in Password Manager.    

Revised: August 24, 2022
4221371 - How To Disable Starling 2FA in Password Manager

Starling Hybrid will be End of Life as of November 1, 2022. Please follow the steps below to remove Starling 2FA and use the new Remote Secure...

Revised: August 24, 2022
4221227 - Is it possible to customize the PMAdmin site through the tool? For example color or logo's.

Is it possible to customize the PMAdmin site through the tool?  For example color or logo's.

Revised: August 24, 2022
4226356 - Is it possible to customize the name "One Identity Secure Password Extension" when the SPE is minimi

Is it possible to customize the name "One Identity Secure Password Extension" when the SPE is minimized to the system tray? See: PasswordManager...

Revised: August 24, 2022
4226352 - Is it possible to change the Product_Name_Short parameter used in the notification to anything other then Password Manager?

Is it possible to change the Product_Name_Short parameter used in the notification to anything other then Password Manager?

Revised: August 24, 2022
4221509 - Is it possible to change the source IP from the load balancer displayed in the notifications?

When users trying to change the password, source IP of the machine is not updating in the notification. showing up load balancer IP

Revised: August 24, 2022
4216195 - Is it possible to change the Secure Password Extension verbiage which is displayed on the logon screen hover text?

Is it possible to change the Secure Password Extension (SPE) verbiage which is displayed on the logon screen? “If you forgot your password, use...

Revised: August 24, 2022
4226627 - Is it possible to change the display name of the Password Manager email address?

Password Manager is the display name in emails sent out to users for notifications. Is it possible to change the display name?

Revised: August 24, 2022
4221219 - Is it possible to change the email notifications time zone?

Email notifications are being sent with UTC which shows up on the client email as example: Sent: Thursday, February 11, 2021 6:33:51 PM (UTC+00:00...

Revised: August 24, 2022
4221066 - Is it possible to change the attribute used by Starling Multi-factor Authentication?

Is it possible to change the attribute used by Starling Multi-factor Authentication (MFA)? 

Revised: August 24, 2022
4223914 - Is it possible to change the application pool from PMSelfService site to the PMUser site after upgrading to Password Manager 5.9.5?

Is it possible to change the application pool from PMSelfService site to the PMUser site after upgrading to Password Manager 5.9.5?

Revised: August 24, 2022
4226852 - Is it possible to Audit logging the changes made to the PMAdmin site?

Is it possible to Audit logging the changes made to the PMAdmin site?  For example changes were recently made to several of our password policies...

Revised: August 24, 2022
4220981 - Is it possible to audit user activities on the Password Manager Admin site?

Is it possible to audit user activities on the Password Manager Admin site?

Revised: August 24, 2022
4254607 - Is it possible to allow users to register if their password has expired or the account is disabled?

How to allow users to register if their password has expired or account is disabled

Revised: August 24, 2022
4329050 - Is it possible to add layers of permissions to the PMAdmin / PMHelpdesk page's?

There's a requirement to apply AD permissions to the PMAdmin / Helpdesk site's. Examples: To prevent information shown between domains such...

Revised: August 24, 2022
4298904 - Is It Possible To Add A Radius Server Without A Forced Health Check

Is it possible to add a Radius Server without a forced Health Check?

Revised: August 24, 2022
4227140 - Is it possible for Password Manager to send events to a syslog or to a flat file?

Is it possible for Password Manager to send events to a syslog or to a flat file?  For example for all Password Manager events (user or admin), in...

Revised: August 24, 2022
4265470 - Is it possible for multiple Starling 2FA environments be joined simultaneously with a single Starling Hybrid Subscription?

Is it possible for multiple Starling 2FA environments be joined simultaneously with a single Starling Hybrid Subscription? For example can...

Revised: August 24, 2022
4266607 - Is it possible for an AD LDS instance to manage AD users?

Some customers have a requirement to have both Active Directory Lightweight Directory Service (AD LDS) and Active Directory (AD) users managed by...

Revised: August 24, 2022
4227841 - Is it possible for CAPTCHA image to have speech options

CAPTCHA image does not have speech options, which is required for blind users.

Revised: August 24, 2022
4216209 - Is it possible change the location which Password Policy Manager stores the GPO within GPMC?

Is it possible change the location which Password Policy Manager stores the GPO within GPMC?

Revised: August 24, 2022
4249883 - Invalid e-mail or phone number error when using Starling 2FA when patch 319838 is applied

After installing SOL 319838 , starling users receive an invalid e-mail or phone number error.

Revised: August 24, 2022
4256818 - Firewall configuration for Phone Verification in Password Manager

The following information can be used to configure exceptions in your firewall to allow external connections to the Telesign servers for Phone...

Revised: August 24, 2022
4328484 - Fine Grain Password Policies in Password Manager not applied to users in group

After adding a group to Fine Grain Password policy in Password Manager, the users in the group are not having the password policy applied by the...

Revised: August 24, 2022
4226481 - Fine-Grained Password Policies in Windows Server 2008 R2 and Password Manager

Has Password Manager been tested to work with Fine-Grained Password Policies in Windows Server 2008 R2?

Revised: August 24, 2022
4226899 - Few fields of the PMUser Site does not appear, when accessed on an Android Tablet browser.

Few fields of the PMUser Site does not appear, when accessed on an Android Tablet browser.

Revised: August 24, 2022
4260289 - False success messages after attempted hotfix installation

After attempting to install a Password Manager hotfix on a server without Password Manager installed, a message showing Hotfix is installed...

Revised: August 24, 2022
4250861 - Failed to grant 'logon as service' rights to user.

During installation of Password Manager the following error may be reported.

Revised: August 24, 2022
4303272 - Failed to connect to the AD LDS instance

Below error appears when connecting to an AD LDS instance:

Revised: August 24, 2022
4249989 - Excluding user from Management Policy prevents user from accessing other Management Policies

With multiple Management Policies configured in Password Manager, if a user is in a group that is excluded from a Management Policy but is also in...

Revised: August 24, 2022
4262075 - Exception: System.Security.Cryptography.CryptographicException: Bad Data.

When installing Hotfix_SOL213268-5.6.3 the following error was reported in the event log Exception: System.Security.Cryptography...

Revised: August 24, 2022
4271644 - Event Log Exception: Data at the root level is invalid. Line 1, position 1.

When attempting to open the PMAdmin (AD LDS) site the following error is reported in the browser +++++++++++ Error in the application. System...

Revised: August 24, 2022
4281451 - Error: “System.Web.Mvc.HttpAntiForgeryException (0x80004005): The anti-forgery cookie token and form field token do not match.”

While navigating the PMUser site you may get a “System error occurred. For more information, view the event log.” error. And the following a...

Revised: August 24, 2022
4282089 - Error: “HTTP Error 404 - File or directory not found. /pmadmin/login.aspx”

After upgrading to 5.8.2 or 5.9.x the following error may be displayed while accessing the PMAdmin site: “HTTP Error 404 - File or directory...

Revised: August 24, 2022
4291193 - Error: System.Web.HttpRequestValidationException (0x80004005): A potentially dangerous Request.Form value was detected from the client

When attempting to reset user's password using PMUser website, the user is unable to do so and the following error " system error occurred " is...

Revised: August 24, 2022
4297034 - Error: Retrieving the COM class factory for component with CLSID "ID" failed due to the following error: 8007007e The specified module could not be found

Password Manager is not searching for any user with the following. Error Message: System error occurred. For more information, view the event log...

Revised: August 24, 2022
4266639 - Error: Failed to update user's Q&A profile. There is no optional question with id:{0}

The following error is detected when a user registers initially using the ‘Mobile’ option and then ‘Email’ option. "Failed to update user's Q&A...

Revised: August 24, 2022
4303450 - Error: Failed to save password policy settings

Error when editing Dictionary file:  

Revised: August 24, 2022
4221292 - Error: Failed to create the folder. Verify that the specified location exists and you have sufficient permissions to update it.

When attempting to enable or disable logging the following error appears on the screen. "Failed to create the folder. Verify that the specified...

Revised: August 24, 2022
4286339 - Error: ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY

Chrome shows the following error when loading the Password Manager Self-service site: ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY The issue does not...

Revised: August 24, 2022
4286954 - Error: CryptographicException: The system cannot find the file specified

Password manager stops for a about 10 minutes and works again after a while. This is a repetitive issue. Users get the following message when the...

Revised: August 24, 2022
4266725 - Error: "No accounts matching your search criteria have been found."

When searching for a user by "mail" attribute the following message is returned. "No accounts matching your search criteria have been found...

Revised: August 24, 2022
4291146 - Error: "Invalid reCAPTCHA.Please try again (timeout-or-duplicate)"

A scenario where the reCAPTCHA v3 is configured and the error " Invalid reCAPTCHA.Please try again " is experienced searching the same user...

Revised: August 24, 2022
4216262 - Error: "Directory 'C:\ProgramData\One Identity\EAF\02c5f92c-c8b7-4ac6-9cd8-9cc5d86e6c30\c17d9a6f-d05b-4ca3-8d29-8cb1f41e625e' does not exist"

While navigating to PMAdmin > Reporting > History , you may encounter the following error: "Directory 'C:\ProgramData\One Identity\EAF...

Revised: August 24, 2022
4303329 - Embedded connectors (Preview) action queries

There is a requirement to use the action "Reset password in connected systems through embedded connectors" in the "Reset password" and "Change...

Revised: August 24, 2022
4298475 - Email workflows do not use email template from general settings section

The Email notification workflows do not apply the template from the General settings section.

Revised: August 24, 2022
4276476 - Email Template language is overwriting QA’s selected language when sending notifications

Notifications are being sent in a single language, configuring a default language in the ‘Email Template’ section of the PMAdmin site.

Revised: August 24, 2022
4226600 - Email reminder exclusions are not working

Excluded a group from receiving the registration and reminder emails, however the users in that group are still getting the emails.

Revised: August 24, 2022
4227117 - Email notifications not going out

Email notifications for Invite and Reminders to create profile do not appear to be working correctly. The following error may be present in the...

Revised: August 24, 2022
4333134 - Email and Notification Template

Email and Notification Template

Revised: August 24, 2022
4276345 - EAF container growing too large

In some instances the EAF container located in the Password Manager instance may be growing too large, e.g. 20-30GB, and consuming the majority of...

Revised: August 24, 2022
4267199 - During Q&A registration/updating Password Manager accepts answers that do not match.

In Q&A Profile Settings | Security Settings, if "Hide users' answers by default" is checked then the user is asked to confirm each answer when...

Revised: August 24, 2022
4291209 - Duplicated error message displayed in the new Self-Service portal

A duplicated error message is displayed in the user Self-Service portal advising of this if the user gets any error.

Revised: August 24, 2022
4275973 - Duplicate value registered in connected system after a password is reset via Password Manager

You may have noticed that when Password Manager's workflow is configured with the action 'Reset password in Active Directory and connected systems...

Revised: August 24, 2022
4220937 - Duplicate Logon icons when SPE is installed

On Windows 7, 8, or 10 PC or laptop, when the SPE is installed, there are duplicate icons to log into the computer both for User and "Other User".

Revised: August 24, 2022
4281567 - Duplicate entries in email template when email notification activity is converted to custom activity

You may have noticed in that after converting one of the workflow’s email notification activities (e.g.: ‘Email user if workflow succeeds’ to a...

Revised: August 24, 2022
4309297 - Domain name removed when entered incorrect captcha

When captcha is enabled for the Self-Service site and if user types the captcha wrong the user domain is taken away in front of the user name if...

Revised: August 24, 2022
4227354 - Domain selection not available on any self service site on the 5.9.5 Password Manager

Domain selection not available on any self service site on the 5.9.5 Password Manager

Revised: August 24, 2022
4216287 - Domain not listing in the Migration wizard scope.

When attempting run the migration wizard the domain is not listing when scoping the users to run the migration wizard.

Revised: August 24, 2022
4221206 - How to add the option for user defined questions

When using Password Manager  how to force users to create their own user defined questions?

Revised: August 24, 2022
4313881 - How to add registered users to a new Password Manager instance.

In some situations, possible when moving from a test environment to a production environment, it may be desirable to migrate registered users from...

Revised: August 24, 2022
4217346 - How to add or change the operational Domain Controller (DC) Password Manager connects to

How to  add or change the operational Domain Controller Password Manager connects to.

Revised: August 24, 2022
4221153 - How to add domain to Password Policy Scope?

Is there a way to apply the policy to the top of the domain instead of adding to individual OU?

Revised: August 24, 2022
4216381 - How to add an image to the email notifications

It may be desired to add a company logo to the e-mail notifications that Password Manager sends out.  This may be required to verify authenticity...

Revised: August 24, 2022
4271482 - How to add an embedded link to an email to go directly to a workflow.

It may be desirable to have a link in an email that goes directly to a workflow.

Revised: August 24, 2022
4302081 - How to access Password Manager reports outside the admin site

Password Manager (PM) reports are normally accessed from the PMAdmin site. Sometimes it is desirable that these reports are viewed by users who...

Revised: August 24, 2022
4316930 - How is the passcode generated within Password Manager?

How is the passcode generated within Password Manager?

Revised: August 24, 2022
4272029 - How does the Password Manager’s Reporting feature collect data?

This article clarifies the mechanisms and behaviour behind the Password Manager’s Reporting feature.

Revised: August 24, 2022
4271805 - How does the Password Manager communicate with its components?

This article illustrates the protocols utilized by Password Manager’s service to communicate with its components.

Revised: August 24, 2022
4221294 - How does Secure Password Extension work when a computer is not connected to the domain?

When a computer is not connected to the domain (remote with no VPN), how does the Secure Password Extension (SPE) connect to the Self-Service site?

Revised: August 24, 2022
4216321 - How does Password Manager (PM) 5.x license count users?

How does Password Manager 5.x license count users?

Revised: August 24, 2022
4227011 - How do the reminders to create/update user profile function in Password Manager?

How do the reminders to create/update user profile function in Password Manager?

Revised: August 24, 2022
4226376 - How do I sign-up for and receive product notifications?

Need to know how to receive product notifications for new releases and public patches, hotfixes, and service packs? 

Revised: August 24, 2022
4227014 - Does the dictionary rule recognize space in an entry when using two or more words in the QPMDictionary.txt files?

Does the dictionary rule recognize space in an entry when using two or more words in the QPMDictionary.txt files?

Revised: August 24, 2022
4226270 - Does the 'Password Expires in XX days' include weekend days?

Does the 'Password Expires in XX days' setting for password policy includes weekend days?

Revised: August 24, 2022
4237806 - Does Secure Password Extension support on macOS?

Does Secure Password Extension support on MacOS?

Revised: August 24, 2022
4340780 - Does Password Manager support the use of a "wildcard" certificate in the IIS sites?

Some customers may wish to use a "wildcard" SSL certificate (with an * in the subject name), especially in a configuration where the User Site is...

Revised: August 24, 2022
4338970 - Does Password Manager support the use of SQL 2019 for the Reporting database?

No. Current versions of Password Manager do not currently support the use of SQL 2019.

Revised: August 24, 2022
4336706 - Does Password Manager support passing unicode "ALT Codes" in a password?

For extremely secure passwords, it may be desired to use unicode characters via ALT Codes . For example:  The ALT Code for the Greek capital...

Revised: August 24, 2022
4333265 - Does Password Manager use ORACLE JAVA

Does Password Manager use or need ORACLE JAVA?

Revised: August 24, 2022
4319209 - Does Password Manager Support JQuery Version 3.4

Does Password Manager support JQuery version 3.4?

Revised: August 24, 2022
4297059 - Does Password Manager support password filtering using regular expression?

Does Password Manager support password filtering using regular expression?

Revised: August 24, 2022
4291239 - Does Password Manager support multi-forest non trusted domains?

Does Password Manager support multi-forest non trusted domains?

Revised: August 24, 2022
4227364 - Does Password Manager support Radius cluster?

Does Password Manager support Radius cluster?

Revised: August 24, 2022
4221310 - Does Password Manager Support SQL 2017?

Does Password Manager Support SQL 2017?

Revised: August 24, 2022
4221112 - Does Password Manager use reCaptcha V3

Does Password Manager use reCaptcha V3?

Revised: August 24, 2022
4318421 - Does Password Manager Support Azure Active Directory Password Protection

Does Password Manager support Azure Active Directory Password Protection?

Revised: August 24, 2022
4316801 - Does Password Manager count user accounts which are disabled within its licencing and user statistics

There are deactivated user accounts within the user scoped OU / Groups in ADUC (Active Directory Users and Computers) which are not required to be...

Revised: August 24, 2022
4302952 - Does Password Manager support a non-Microsoft operating system?

Does Password Manager support a non-Microsoft operating system (i.e, Linux or Unix)?

Revised: August 24, 2022
4299014 - Does Password Manager Support Active Directory Managed Service Accounts

Does Password Manager support Active Directory Managed Service Accounts?

Revised: August 24, 2022
4266633 - Does Password Manager Cache Group Memberships?

Does Password Manager Cache Group Memberships?

Revised: August 24, 2022
4227124 - Does Password Manager support Citrix?

Does Password Manager officially support Citrix? For example XenApp-5, XenApp-4.5 and XenApp-6.5.

Revised: August 24, 2022
4226436 - Does Password Manager have Picture based authentication?

Is there an option to allow for picture-based Q & A profile options?

Revised: August 24, 2022
4224008 - Does Password Manager require NTLM for authentication?

Does Password Manager require Windows New Technology LAN Manager version 2 (NTLMv2) for authentication?

Revised: August 24, 2022
4221070 - Does Password Manager support IBM Maas360 Browser?

Does Password Manager support IBM Maas360 Browser?

Revised: August 24, 2022
4221037 - Does Password Manager have the ability to enforce passphrases?

Is there any way I can use Password Manager to instead of complexity? If not it will be a great enhancement request since many security...

Revised: August 24, 2022
4312438 - Distribution Lists in User Scope does not allow User Site access

Password Manager allows you to choose distribution lists when configuring a user scope but this results in users being unable to access the user site.

Revised: August 24, 2022
4309358 - Display CAPTCHA activity is accepting a space after the final character in the workflow

Display CAPTCHA activity is accepting a space after the final character in the workflow.

Revised: August 24, 2022
4266092 - Disabling API / Web Services access for Password Manager

Is it possible to block access to the Password Manager API / Web Services in Password Manager?

Revised: August 24, 2022
4221223 - disabling homoglyphs when resetting passwords

Is it possible to disable homoglyphs such as 0,O, I, l, in Password Manager when resetting passwords, or is this controlled by our own Active...

Revised: August 24, 2022
4329134 - Disable Show Password function

We need to disable the Show Password function when the users entering their password.

Revised: August 24, 2022
4319393 - Dictionary Rule Display Validation In User Interface Is Not Working As Expected

The Dictionary Rule display validation in the User Interface is displaying in black.

Revised: August 24, 2022
4292084 - Dictionary rule not working, no edit is showing within the PPM policy dictionary rule.

The following error is shown since the upgrade to Password Manager

Revised: August 24, 2022
4286581 - Dictionary File Access

Currently in order to alter the Dictionary file the the PM's application pool requires read and write permissions to the file located in the DC's...

Revised: August 24, 2022
4334247 - Spectre and Meltdown Vulnerabilities

Will there be any related patches released to address these vulnerabilities?

Revised: August 24, 2022
4286699 - SPE: configure the ‘Remind me in:’ interval and/or default setting via GPO

Currently the reminders triggered in the client machines by the SPE have a default setting (50 mins) and interval (5 mins, 10 mins, 30 mins, 1...

Revised: August 24, 2022
4271960 - SPE does not display complete Self-Service site

When accessing the Self-Service site from the logon screen the screen is blank or not all of the fields are visible. When logged on to the...

Revised: August 24, 2022
4266018 - SPE error: Service not available. Please contact your administrator.

When attempting to use the Password Manager Secure Password Extension (SPE) from the Windows logon screen, the following error is received...

Revised: August 24, 2022
4226488 - SPE popup not working as expected even though correctly configured in the PMAdmin site

SPE popup not working as expected even though correctly configured within the Password Manager Admin site.

Revised: August 24, 2022
4221060 - SPE Administrative template Icon's Text Label group policy not working

Password Manager includes a Group Policy Administrative Template in which you may set SPE (Secure Password Extension) and OPR (Offline Password...

Revised: August 24, 2022
4216431 - SPE Notifications are not being sent even though configured within the PMAdmin site.

SPE Notifications are not being sent even though configured within the PMAdmin site.

Revised: August 24, 2022
4276119 - SPE (DMZ) not updating the local password cache

You may have noticed that when trying to reset your password using the SPE, outside your local network (DMZ), the password cache is not being...

Revised: August 24, 2022
4249724 - Some users unable to create their questions and answers profiles

Some users receive an error when trying to create their questions and answers profile through the Password Manager web interface. Users may see...

Revised: August 24, 2022
4226614 - Some users receive a 403 Forbidden: Access is denied on the self service shortcut or link.

Some users receive a "403 - Forbidden: Access is denied" on the self-service shortcut or link. It also says you do not have permission to view this...

Revised: August 24, 2022
4250727 - Some errors occurred while unlocking account

The following error may be reported when a user attempts to unlock their account via the Self-Service site.

Revised: August 24, 2022
4258757 - SiteCost error logging

When Password Manager is evaluating SiteCost for Domain Controller connectivity, no errors are logged if a failure occurs, and the Domain...

Revised: August 24, 2022
4227577 - Unable to Login to Password Manager URL when my account is a member of AD group "Protected Users"

When a user is a member of Protected Users , Password Manager displays an error that Authentication failed.

Revised: August 24, 2022
4216484 - Unable to login to PM Admin site when Starling 2FA is enabled Error: Mobile number is not registered for the current user.Please register your mobile number and try again.

1. Login to PM admin site. 2. Enable starling 2FA for administrators and select "OtherMobile" as user's AD attribute & click save. 3. Now try to...

Revised: August 24, 2022
4339061 - Unable to log into the Password Manager Self-Service site with the error: "You cannot use this account to log on to the Self-Service Site."

When attempting to log into the Password Manager Self Service site, the following error message is encountered: You cannot use this account to...

Revised: August 24, 2022
4271784 - Unable to locate the ‘Q&A Profile’ registration dates after creating a new reporting DB

You may have noticed that after creating a new Reporting DB, you no longer can retrieve the ‘Q&A Profile’ registration dates of your registered...

Revised: August 24, 2022
4299671 - Unable to install/upgrade 5.9.x receiving an error: "Setup has detected an unsupported version of Password Manager on this computer."

Unable to install/upgrade 5.9.x receiving an error: "Setup has detected an unsupported version of Password Manager on this computer. You can...

Revised: August 24, 2022
4291235 - Unable to initialize new Self-Service site selecting a custom certificate

You might have noticed that when initializing the new self-service the custom certificate does not appear in the drop-down menu to be selected.

Revised: August 24, 2022
4282041 - Unable to initialize User or Helpdesk site: service not available.

When trying to initialize a User or Helpdesk site, using built-in certificate, you are prompted the service is not available. The following error...

Revised: August 24, 2022
4221134 - Unable to get the history tab to function without error: “Failed to perform search. See the inner exception for details.”

Unable to get the history tab to function without error: “Failed to perform search. See the inner exception for details.”

Revised: August 24, 2022
4339028 - Unable to find a specific user in the HelpDesk or User site

Attempting to find a specific user in the HelpDesk or User site(s) does not return the expected results. Other users can be retrieved successfully.

Revised: August 24, 2022
4216355 - Unable to enable logging From the Admin site

When you try to enable logging, the Admin site is currently configured to "Turn off logging". When you try to change to "Log errors only", and...

Revised: August 24, 2022
4286639 - Unable to differentiate users with the same name from the User Status Report

You may have noticed that it’s not possible to differentiate users with the same name from the User Status report.

Revised: August 24, 2022
4321504 - Unable to connect Password Manager to Microsoft BitLocker

When trying to connect Password Manager to the MBAM (Microsoft BitLocker Administration and Monitoring) URL it doesn't connect

Revised: August 24, 2022
4308326 - Unable to change Password Manager 'Sign-in Options' icon on Windows 10

The icon used for the Password Manager Self Service options when  you click the 'Sign-in Options' link on a Windows 10 login screen is similar to...

Revised: August 24, 2022
4276041 - Unable to access the PMAdmin site

After upgrading to 5.8.x, you may have noticed that you are no longer to access the PMAdmin site despite having the domain account added to the PM...

Revised: August 24, 2022
4318551 - Unable To Access Password Manager Admin Site When Operating System Is Not In English

When installing Password Manager on a French Operating System the Domain Admin Users are unable to log into the Password Manager Admin site.

Revised: August 24, 2022
4216199 - Two users in the same security group. One works, the other gets "access denied."

Control access to the Password Manager self service site in User Scope with AD security groups. Two users are in the same group. One gets "access...

Revised: August 24, 2022
4221281 - Two e-mails are sent for every notification

If multiple Password Manager servers are deployed in the environment, duplicate e-mails may be sent for notifications even though only one server...

Revised: August 24, 2022
4271694 - Troubleshooting “A Report Server error occurred. For more information, view the log file.”

How to troubleshoot: A Report Server error occurred. For more information, view the log file.

Revised: August 24, 2022
4336523 - Troubleshooting issues noted with the SPE during logon, including conflicting Credential Providers

Since the Secure Password Extension (SPE) displays on the Windows Logon screen, it might occasionally be necessary to troubleshoot issues which are...

Revised: August 24, 2022
4219540 - Token Response in Clear Text is there any way to mask this entry?

The textbox for a user to enter their Defender token response displays the entry in clear text, is there any way to mask this entry?

Revised: August 24, 2022
4221058 - Token Based Authentication used with Password Manager

Is it possible to have token based authentication systems such as RSA SecurID to be used to authenticate to a self-service website in the case...

Revised: August 24, 2022
4321573 - This content cannot be displayed in a frame messages when opening a Password Manager website.

Opening a Password Manager site, the error message "This content cannot be displayed in a frame" Clicking on "Open this content in a new window...

Revised: August 24, 2022
4303023 - This account is expired and cannot be used. Select another account or contact your system administrator.

This account is expired and cannot be used. Select another account or contact your system administrator.

Revised: August 24, 2022
4250784 - The user properties rule references attributes on PMUser site

In password policies the User Property Rule is configured for a certain attribute. displayName, sAMAccountName, etc. When the user reads this...

Revised: August 24, 2022
4321704 - The Unlock account option is always available.

Why is the Unlock Account option always available on the Self-Service or Helpdesk site even when the account is unlocked?

Revised: August 24, 2022
4250872 - The supplied context type does not match the server contacted. The server type is Domain.

The following errors are reported when running a workflow in the Password Manager Self-Service site. System error occurred. Contact your...

Revised: August 24, 2022
4227455 - The QPMService.Host.exe is causing the CPU on the Password Manager server to move up to 100%

The QPMService.Host.exe is causing the CPU on the Password Manager server to move up to 100%

Revised: August 24, 2022
4296992 - The PMSelfService site list of languages appear translated to the selected language

Currently the list of languages appear translated to the selected language: However, the languages list should show every language on its...

Revised: August 24, 2022
4341002 - The Password Manager Self Service site on a DMZ host does not fully render and shows only "Find User"

When accessing the PMSelfService site on a DMZ host, the site does not display properly and shows only the site banner and Find User with no...

Revised: August 24, 2022
4271593 - The Password ’Eye’ does not display the Password

If the user clicks on the Password ‘Eye’, the password is not displayed when using Firefox as the web browser.

Revised: August 24, 2022
4266713 - The Password Manager license count may not display the correct license count after installing a new license

When installing a new Password Manager License, the license count shown in the Admin Site may not reflect the actual license count.

Revised: August 24, 2022
4216466 - The OPR QR code being cut off at the top making it unusable, the sizing is not correct

The OPR QR code being cut off at the top making it unusable, the sizing is not correct

Revised: August 24, 2022
4226938 - The NewPMUser site not displaying the Password Policy history requirement.

The NewPMUser site not displaying the Password Policy history requirement.  See screen shot attached.

Revised: August 24, 2022
4266728 - The location box on the self-service site incorrectly shows the domain name.

The location box on the self-service site incorrectly shows the domain name.

Revised: August 24, 2022
4250922 - The license number provided is either not valid, has expired or is already in use.

When attempting to join Password manager to Starling 2FA one of the following errors are reported “The license number provided is either not...

Revised: August 24, 2022
4319257 - The IIS web server version is disclosed in response headers

Is it possible to remove the IIS server information from the Password Manager website header?

Revised: August 24, 2022
4267144 - The image on the Secure Password Extension Separate Tile is not customizable.

On a Windows 7 computer the image on the Secure Password Extension Separate Tile is not customizable if SPE 5.6.3 is used.

Revised: August 24, 2022
4216203 - The Helpdesk Question can match optional questions even through Q&A is set to prevent duplicate answers.

The Helpdesk Question can match optional questions even through Q&A is set to prevent duplicate answers.

Revised: August 24, 2022
4336636 - The custom CancelWorkflow() method sometime causes an error

With the customizable Extensions enabled, the use of the CancelWorkflow() method can sometimes cause the User Site to display the following...

Revised: August 24, 2022
4271376 - The Custom Rule appears under the Default Domain Policy heading.

If the custom rule is enabled in a Password Policy, the text appears under the Default Domain Policy heading when the user is prompted to change...

Revised: August 24, 2022
4216420 - The customization policy text is not displaying in the New PMSelfservice site.

The customization policy text is not displaying in the New PMSelfservice site. Set the custom policy with PPM and enter text to be modified.

Revised: August 24, 2022
4216328 - The country codes are listed alphabetically is it possible to change the order which they are listed?

How do I setup Password Manager registration using "Corporate authentication" and have "US" country code on top of the selection or the default...

Revised: August 24, 2022
4271304 - The correct parameter values are not being returned in emails,

If the following parameters are used in an email the correct value is not returned. #USER_FIRST_NAME# #USER_LAST_NAME# #USER_UPN_NAME...

Revised: August 24, 2022
4286423 - The color Scheme Bars are staggered across the screen

On the Password Manager Administration Site, General Settings\Web Interface Customization. The color Scheme Bars are staggered across the screen...

Revised: August 24, 2022
4303343 - The CAPTCHA can be bypassed completely

The Password Self-Service uses CAPTCHA to prevent automated requests. However, the protection provided by the CAPTCHA can be bypassed completely.

Revised: August 24, 2022
4221221 - the Admin site still references 'ws/' but in trying to connect to the newly defined web service using "https://server/PMSelfService/ws/" as well as the previous versions "https://server/PMUser/ws/" both do not work.

When you enable Extensibility in Password Manager 5.9.5 and define a new custom web service, the product displays part of the end point (has it...

Revised: August 24, 2022
4216256 - The "Reset password in Active Directory" action Next button is grayed out, version PM 5.9.2

The "Reset password in Active Directory" action Next button is grayed out, even when everything is correct

Revised: August 24, 2022
4266714 - The "Forgot My Password" Link is not Customizable

In the administrative template there is a setting which allows the text in the "Forgot My Password" link to be customized. This does not work on...

Revised: August 24, 2022
4226607 - Text of Offline Password Reset field is confusing

You may find that after enabling the Offline Password Reset feature (OPR) on one of the workflows, the new field displayed (Enter the challenge...

Revised: August 24, 2022
4281921 - Temporary password recorded in verbose logs

You may have noticed that when ‘Enforce Password History’ is configured for a workflow, a temporary password is recorded in the verbose logs. 

Revised: August 24, 2022
4271722 - Telesign automated calls use default (English) language instead of Chinese

You may have noticed that when utilising the call back feature of telephone authentication method (Telesign), the automated calls use default...

Revised: August 24, 2022
4226700 - System.TimeoutException error after users reset password via Password Manager self service site

When users reset the password the following error is displayed instead of the password reset confirmation screen: System.TimeoutException: This...

Revised: August 24, 2022
4271538 - System error occurred. For more information, view the event log.

In the Password Admin site, when opening a workflow the following error message is reported. “System error occurred. For more information, view...

Revised: August 24, 2022
4266650 - System error occurred. For more information, view the event log.

The following error is reported when a user requests a passcode be sent to their email account and their language is either Italian, French...

Revised: August 24, 2022
4266347 - System error occurred when attempting to access PMAdmin site

When attempting to access the PMAdmin site, the following error is observed: Error in the application System error occurred. For more...

Revised: August 24, 2022
4250940 - System error occurred. For more information, view the event log. Failed to import configuration settings

When importing the config from one instance of Password Manager to another the following error is reported. "System error occurred. For more...

Revised: August 24, 2022
4227018 - System error Domain cannot be found

When adding a Domain Connection, the following error may be displayed in the PMAdmin site: “ Specified domain cannot be found ”  In Password...

Revised: August 24, 2022
4221775 - System error occurred. For more information, view the event log

After recently updating the certificate for Password Manager the following error is displayed on the Self-Service site. System error occurred...

Revised: August 24, 2022
4296905 - System Error after selecting account

"System error occurred" appears on the Self-service site when selecting a user: The event viewer logs the following error:

Revised: August 24, 2022
4221255 - Support to check password with credential checker- Allows you to check if the user’s password is compromised.

Support to check password with credential checker- Allows you to check if the user’s password is compromised.

Revised: August 24, 2022
4281971 - Support for Windows Server 2019

Does Password Manager currently support Windows Server 2019 (OS and AD Functional Level)? 

Revised: August 24, 2022
4216163 - Support for FIPS

Support for FIPS

Revised: August 24, 2022
4276154 - How do I change the PMUser header/mast menu’s (User displayname/Log out/Language) colour?

You may have noticed that currently the PMUser header/mast menu’s (User displayname/Log out/Language) colour is set to white (70% transparency on...

Revised: August 24, 2022
4226804 - How do end users use the Self-Service site to register?

How do end users use the Self-Service site to register?

Revised: August 24, 2022
4221349 - How can we observe what instance of Password Manager and end user is hitting when behind a LB?

Is there a way to identify which server is being presented to the end-user when Password Manager is behind a load balancer. We

Revised: August 24, 2022
4271918 - How can I change the selected user on the Helpdesk site?

While navigating on the Helpdesk site, you may have noticed that the "Change user" button does not appear when you click on the username.

Revised: August 24, 2022
4271468 - How can helpdesk process multiple users without logging out?

Is it possible for a Helpdesk user to process multiple users without logging out?

Revised: August 24, 2022
4257118 - How are the space requirements for the reporting database calculated?

How are the space requirements for the reporting database calculated?

Revised: August 24, 2022
4303122 - How are the Password Manager scheduled tasks used?

How are the Password Manager scheduled tasks used within Password Manager and the environment?

Revised: August 24, 2022
4333155 - How 'User created questions' are stored

How 'User Created Questions & Answers' are stored in Password Manager

Revised: August 24, 2022
4216151 - History tab error: "An error occurred while performing the search.Message: Value cannot be null. Parameter name: s"

In PMAdmin under reports > history when selecting search for an account the list of results back, go to the next list of results or pick a page...

Revised: August 24, 2022
4226997 - High LDAP Traffic after installing the Secure Password Extension (SPE)

Why is there is a high amount of LDAP traffic to the domain controllers after installing the SPE via Group Policy Object (GPO)?

Revised: August 24, 2022
4309339 - Hide all error messages when the user is not found in PMUser and PMSelfService sites

Enhancement Request: Hide all error messages when the user is not found in PMUser and PMSelfService sites so they can counter the 'brute force...

Revised: August 24, 2022
4276430 - Hide/Remove the X-AspNetMvc-Version HTTP header

You may have noticed that currently PM will not allow you hide/remove the remove the X-AspNetMvc-Version HTTP header from its sites.

Revised: August 24, 2022
4267561 - Helpdesk User not Able to Logon To helpdesk Site

A helpdesk user is a member of a scoped helpdesk group. But the helpdesk group and the helpdesk user are in two different domains in the same...

Revised: August 24, 2022
4226620 - Helpdesk site crashing after credentials are entered

Helpdesk site crashing after credentials are entered: Description: an unhandled exception has occurred during the execution of the current web...

Revised: August 24, 2022
4271781 - Helpdesk event log error: "System.Web.Mvc.HttpAntiForgeryException (0x80004005)"

You may have noticed the following error logged in the Event for the Helpdesk site: Result: CriticalError Info: System.Web.Mvc...

Revised: August 24, 2022
4221329 - Help Desk site shows 'Password expires = never' for all domain users.

The Password expires info in the helpdesk site is not accurate, all users are listed with password expires never when that is not the case. 

Revised: August 24, 2022
4220916 - Help Desk cannot right-click copy/paste a password from a password generator

When there is a password policy the helpdesk is unable to reset a user account Password by right clicking on the the Password and selecting copy...

Revised: August 24, 2022
4333277 - Help (?) Icon does not work

In Password Manager 5.8, Help Icons do not work. 1. Login to Administration Site 2. Under password Policies | Edit Domain 3. Under...

Revised: August 24, 2022
4296820 - GPO settings are not applied on clients after upgrade to 5.8.2

Password manager has been upgraded from 5.6.3 to 5.8.2. Password Manager 5.8.2 components (SPE and OPR) will be deployed in batches. The...

Revised: August 24, 2022
4227135 - Google reCaptcha image is not displayed

The reCaptcha image is never displayed or spins when launched

Revised: August 24, 2022
4259551 - Google is updating Chrome browser's cookie handling? What products are affected?

Chrome browser's cookie handling, specifically with SameSite attribute is being changed. A new setting is being introduced into Chrome version 76...

Revised: August 24, 2022
4339049 - Google Chrome and Edge Chromium show a security error: "This site uses an outdated security configuration" or ERR_SSL_OBSOLETE_VERSION

When visiting the Web Interface using either Google Chrome or Edge Chromium, a security error is encountered: This site uses an outdated...

Revised: August 24, 2022
4278489 - Getting Started with My Licensing

How to register your One Identity product license to enable self-service features on the Support Portal. 

Revised: August 24, 2022
4216310 - Getting errors when using Defender authentication in Password Manager workflows

Cannot get the Authenticate with Defender to work with either the Self service user workflows or the Helpdesk Verify User Identity workflows...

Revised: August 24, 2022
4263328 - Getting Assistance with One Identity Open Source GitHub Content

What avenues are available for obtaining assistance with One Identity GitHub content 

Revised: August 24, 2022
4266786 - Are there individual parameters for use in email notifications available for a users’ first name and last name?

To display a users’ name on an email notification the parameter #USER_DISPLAY_NAME# is used. However this displays the users first and last name...

Revised: August 24, 2022
4221335 - Are there more noise options for captcha?

Captcha has 2 levels right now: Noisy and medium. Noisy is extremely hard to read and Medium is extremely easy, so in order to improve security, it...

Revised: August 24, 2022
4227002 - Are Citrix NetScaler devices supported for use with Password Manager?

Some environement use Citrix NetScalers for load balancing and other network functions.  Will Password Manager work the same if a NetScaler is...

Revised: August 24, 2022
4221941 - Antivirus engine exclusion recommendations for Password Manager

What are the recommended antivirus (AV) exclusions for Password Manager?

Revised: August 24, 2022
4267060 - An error occurred while running the task ConnectionPointPublisher (SCP)

You may have opted not to include the SCP (Service Connection Point) publishing permissions to your Password Manager’s service account. You’ll...

Revised: August 24, 2022
4267601 - An error has occurred during report processing. (rsProcessing Aborted)

When upgrading from Password Manager 5.6.2 to 5.7.x or when implementing security hotfix SOL214947-5.6.2 there is a requirement to execute an...

Revised: August 24, 2022
4227072 - Allow users to Unsubscribe from password expiration email notifications

Currently users have the ability to unsubscribe from the following: My Questions and Answers profile is updated My password is reset My...

Revised: August 24, 2022
4226240 - All users are able to access the helpdesk site.

Anyone is able to login to the Helpdesk site and make changes to user accounts.

Revised: August 24, 2022
4298764 - INTERNAL - How to: Disable workflow "Forgot My Password" for deactivated users

Users who have their accounts deactivated in Active Directory are still able to access workflow “Forgot My Password”: How can we make...

Revised: August 24, 2022
4216166 - Why is there an accumulation of files, in directory C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys?

Why is there an accumulation of files, in directory C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys? 

Revised: August 24, 2022
4298417 - Why does the registration ask for a mobile number for the Question and Answer registration?

When I configure for 5.8 a registration with "Question and Answer" and "Mobile" the Q&A part also asks for a mobile number - this is a bit...

Revised: August 24, 2022
4226521 - Why does the Dictionary rule display "Red" until all other policies are satisfied?

Why does the Dictionary rule display "Red" until all other policies are satisfied?  In the PMuser site when resetting or updating the Password the...

Revised: August 24, 2022
4226950 - Why able to reset password in the user site without password history rule enforcement?

Being able to reset password from the Password Manager self service site using in Forgot my password as many times as I want?   Password Manager...

Revised: August 24, 2022
4226345 - Who to contact when unable to reset password or fill out profile as an end user?

Who to contact when unable to reset password or fill out profile as an end user?

Revised: August 24, 2022
4225968 - Who to contact when personal password needs to be reset or personal account is locked out?

Who to contact when personal password needs to be reset or personal account is locked out?

Revised: August 24, 2022
4221776 - Who to contact when the Password Manager license key has expired or additional user seats are needed

Who to contact when the Password Manager license key has expired or additional user seats are needed.

Revised: August 24, 2022
4216196 - Who to contact when there are issues accessing the Support link website?

Who to contact when there are issues accessing the Support link website?

Revised: August 24, 2022
4307283 - Who to contact for support with load balancers

Load balancing error messages are being seen in error logs on the Password Manager server.

Revised: August 24, 2022
4225973 - Who to contact for a Proof of Concept (POC) for Password Manager?

Who to contact for a Proof of Concept (POC) for Password Manager?

Revised: August 24, 2022
4216491 - Who to contact to change Support Entitlement region or Support hours?

Who to contact to change Support Entitlement region or Support hours?

Revised: August 24, 2022
4313020 - Who has permissions to login to the PMAdmin website?

After an initial install of Password Manager, users may not have permission to access the PMAdmin website.

Revised: August 24, 2022
4227100 - Who is my best resource to assist with custom scripting?

Who is my best resource to assist with custom scripting?

Revised: August 24, 2022
4226304 - Which report displays the Email Notifications sent to users?

Which report displays the Email Notifications sent to users?

Revised: August 24, 2022
4262106 - Which Password Policy Takes Precedence

This document details, in the case where multiple password policies apply to a user, which password policy(s) take precedence.

Revised: August 24, 2022
4266612 - Which Management Policy Takes Precedence

If a user is a member of a group or organizational unit (OU) that is scoped into two or more different management policies which policy takes...

Revised: August 24, 2022
4317899 - Which Attribute Is Used To Determine Password Manager User's Email Address For Notifications

Which Attribute is used to determine the Password Manager User's Email Address to send Notifications too?

Revised: August 24, 2022
4216292 - Where to download the latest release of Password Manager?

Where to download the latest release of Password Manager?

Revised: August 24, 2022
4300452 - Where is the email template for Reminder to Create/Update Your Profile

Where can you modify the email template for - Reminder to Create/Update Your Profile?

Revised: August 24, 2022
4334220 - Where is the dictionary file updated and located in Password Manager?

Where is the dictionary file updated and located in Password Manager? How to edit the dictionary file in Password Manager 5.7.1 and above?

Revised: August 24, 2022
4271922 - Penetration Test flagging Captcha or Recaptcha bypass

You may have subjected your Password Manager instance to an internal or external penetration/security test and noticed a flag of a potential...

Revised: August 24, 2022
4320176 - Peak Load Management in Password Manager

How to configure the session lifetime and the number of concurrent threads on Password Manager web servers.

Revised: August 24, 2022
4216316 - Password resets or changes are not replicated from one instance to another

There is a single Self-Service site but serviced by multiple Password Manager instances that are managed by a load balancer. When a user performs a...

Revised: August 24, 2022
4302979 - Password Policy is not getting saved when Length Rule, Required Character Rule and Disallowed Characters Rules are enabled

If in the Disallowed Character and the Maximum Character is set to the same number of character it doesn`t allow to save the policy. It will throw...

Revised: August 24, 2022
4262032 - Password Policy Message Does Not Exclude Special Characters

In some cases when a Password Policy is configured to exclude special characters, the exclusion itself works fine but the message presented to the...

Revised: August 24, 2022
4250667 - Password Policy Does Not Enforce Dictionary Rule

A password policy has the dictionary rule configured but that part of the policy is not being enforced even though the passwords violate the...

Revised: August 24, 2022
4216293 - Password Policy setting for disallowed characters not functioning when a hyphen "-" is used.

In Password Policy, under Policy Rules, the Disallowed Characters Rule setting Special Characters In Positions does not accept a range of numbers...

Revised: August 24, 2022
4290102 - Password Manager support for Amazon Web Services (AWS)

Is it possible to install and operate Password Manager and its components from AWS cloud services?

Revised: August 24, 2022
4276300 - Password Manager’s user search and Ambiguous Name Resolution (ANR)

When performing searches in AD, Password Manager leverages from the ‘Ambiguous Name Resolution’ (ANR) ldap filter help identify objects. While...

Revised: August 24, 2022
4267249 - Password Manager Service is unavailable

When initializing or reinitializing a Standalone or DMZ server the following error is reported even though the correct port and the correct...

Revised: August 24, 2022
4265821 - Password Manager site periodically inoperable, requiring IIS restarts

When attempting to access the PMUser, PMSelfService, or PMHelpDesk sites, the following message is observed: System error occurred. For more...

Revised: August 24, 2022
4227372 - Password Manager True Failover

Password Manager 5.7 introduced a feature called True Failover . What exactly does this mean?

Revised: August 24, 2022
4226453 - Password Manager Service is crashing repeatedly or CPU 100% for Password Manager process

Password Manager Service will go down after 5 minutes. Windows Event ID 1026 appeared in Event log as follows: .NET Runtime Application...

Revised: August 24, 2022
4221405 - Password Manager support of Windows Hello

Windows Hello is a windows centralized service which enables users to use biometric or other identifiers to an external authentication source...

Revised: August 24, 2022
4216363 - Password Manager TLS, Cipher Suites and SSL support

This article outlines Password Manager support for the following:   TLS Cipher Suites SSL

Revised: August 24, 2022
4333927 - Password Manager Self-Service Site throws the error "The password is incorrect. Please try again." for a known, good password when registering a User

When registering a User in the Password Manager Self-Service site, the following error message is encountered when the User enters their known...

Revised: August 24, 2022
4328488 - Password Manager Password Policies should match Active Directory Password Policies

Password Manager password minimum length policy was set as '8'. When end user wanted to set a new password of 8 characters, PM end user site...

Revised: August 24, 2022
4319101 - Password Manager Service Hangs After Installation Or Upgrade Of Password Manager

After installing or upgrading Password Manager the Password Manager Service hangs and will not start.

Revised: August 24, 2022
4314066 - Password Manager Secure Password Extension (SPE) does not communicate using secure LDAPS

Password Manager Secure Password Extension does not communicate using secure LDAPS. Currently the Secure Password Extension (SPE) only communicates...

Revised: August 24, 2022
4266622 - Password Manager sends out blank user notification emails to users.

When users receives “User Enforcement Rule” email notifications the subject field is blank as is the body of the email.

Revised: August 24, 2022
4227247 - Password Manager portal not accessible from the internet unless logged on to the DMZ server

Password Manager portal not accessible from the internet when the server in the DMZ is not logged on.

Revised: August 24, 2022
4226035 - Password Manager reCaptcha - Invalid reCaptcha error

Invalid reCaptcha error when the option  Show a security image every time the search is performed is enabled.   Scenario: In the PMAdmin...

Revised: August 24, 2022
4221177 - Password Manager policy special characters (<>\/&) are not being enforced.

When configuring Password policy manager to not allow special characters, such as (<>\/&) ,   the policy is not being enforced even though it is...

Revised: August 24, 2022
4217399 - Password Manager license count displayed in the PMAdmin site is incorrect

Password Manager license count displayed in the PMAdmin site is incorrect. As an example a license with 12,500 Users and 500 Managed Persons shows...

Revised: August 24, 2022
4216297 - Password Manager registration error caused by Personal contact method setting within the PMAdmin site

User registration not successful when only Email option is made available in Register workflow (As part of Personal contact method) and the same is...

Revised: August 24, 2022
4335585 - Password Manager Helpdesk site throws an error after upgrade

After updating Password manager, the helpdesk and user sites are not functional. The error appears in the event viewer. Result...

Revised: August 24, 2022
4309975 - Password Manager HelpDesk logs are not generated when verbose logging is enabled

Password Manager HelpDesk logs are not generated when verbose logging is enabled.

Revised: August 24, 2022
4298412 - Password Manager Custom PowerShell Code / Custom Web Services

Support of Password Manager Custom PowerShell Code / Custom Web Services.

Revised: August 24, 2022
4286836 - Password Manager integration: PMUser site’s language displayed in the Identity Manager’s frame

You may have noticed while integrating Password Manager with Identity Manager, that the top menus are not displayed within the Identity Manager’s...

Revised: August 24, 2022
4286736 - Password Manager is not able to save the e-mail when users register with the product.

Password Manager is not able to save the e-mail with AD when users register with the product. After manually entering in the e-mail address in AD...

Revised: August 24, 2022
4286613 - Password Manager is indexed by Google/Bind

Password Manager is indexed in Google or Bing. The following is configured: However, the site is still searchable:

Revised: August 24, 2022
4291298 - Password Manager ADLDS is unable to search user by logon name (userPrincipalName)

Password Manager ADLDS is unable to search user by logon name (userPrincipalName) when the Self-Service site is configured as  Allow users to...

Revised: August 24, 2022
4260469 - Password Manager Administrator Guides

The Password Manager Administrator Guide contains useful information and steps on configuring and maintaining a healthy Password Manager environment.

Revised: August 24, 2022
4254529 - Password Manager 5.9.5 cumulative hotfix

This cumulative hotfix for Password Manager 5.9.5 addresses the following issues:   The following is a list of issues investigated in this...

Revised: August 24, 2022
4221345 - Password Manager 5.9.5 cumulative hotfix

This cumulative hotfix addresses the following issues:   The following is a list of issues investigated in this update. Product component...

Revised: August 24, 2022
4221216 - Password Manager 5.9.5 cumulative hotfix

This cumulative hotfix addresses the following issues:   264254 Previously, if the maximum password age rule failed, the Next button was...

Revised: August 24, 2022
4220948 - Password Manager 5.9.5 cumulative hotfix

This cumulative hotfix for Password Manager 5.9.5 address the following issues:   Product component Resolved issue Defect ID Self...

Revised: August 24, 2022
4216309 - Password Manager 5.9.5 public hotfix

This hotfix resolves the following issues: 261808 The /PMSelfService URL name was previously case-sensitive, meaning that if it has not been...

Revised: August 24, 2022
4323164 - Password Manager 5.9.5 cumulative hotfix

The following is a list of issues investigated in this update. Product component Resolved issue Defect ID Administration Site Previously...

Revised: August 24, 2022
4323155 - Password Manager 5.9.3 public hotfix - multiple fixes

This public hotfix resolves the following issues: 229152 User search with Domain\UserName does not show any results when Users must enter...

Revised: August 24, 2022
4323138 - Password Manager 5.9.5 cumulative hotfix

This cumulative public hotfix resolves the following issues for Password Manager 5.9.5, including AD LDS version. The following is a list of...

Revised: August 24, 2022
4323141 - Password Manager 5.9.5 cumulative hotfix

This cumulative public hotfix resolves the following issues for Password Manager 5.9.5, including AD LDS version. The following is a list of...

Revised: August 24, 2022
4321716 - Password Manager 5.9.5 cumulative hotfix

This cumulative public hotfix resolves the following issues for Password Manager 5.9.5, including AD LDS version. The following is a list of...

Revised: August 24, 2022
4319835 - Password Manager 5.9.5 cumulative hotfix

This public hotfix address the following issues: 261694 Previously, during RADIUS 2FA authentication an error occured when two AD attributes...

Revised: August 24, 2022
4304149 - Password Manager 2FA support

What 2FA options are supported in Password Manager?

Revised: August 24, 2022
4227408 - Password Manager 5.9.3 public hotfix - multiple fixes

This public hotfix for Password Manager 5.9.3 (including AD LDS version) addresses the following issues: 228256 When a PM service account is...

Revised: August 24, 2022
4216311 - Password Manager 5.9.3 cumulative hotfix

This cumulative hotfix resolves the following issues:   Resolved issue Issue ID Starling Unjoin fails from Password Manager...

Revised: August 24, 2022
4216213 - Password Manager 5.9 - Unregister Users

Video demo for Password Manager 5.9 - Unregister users

Revised: August 24, 2022
4216178 - Password Manager 5.9.3 public hotfix for Maximum Password Age

Maximum Password Age

Revised: August 24, 2022
4216301 - Password Manager "Comment" attribute usage - how much space is used?

How much space (in bytes) is used by Password Manager in the comment attribute of a user account and is there a limit in Active Directory for...

Revised: August 24, 2022
4303401 - Password expiration when Multiple Password Policies are applied

What settings are applied when a user is found in the scope of a default domain password policy, a fine-grained password policy and a password...

Revised: August 24, 2022
4216338 - Password expiration message on the user self-service site.

Is there a way for users to receive a Password expiration message on the user self-service site when they log in and their Password is going to...

Revised: August 24, 2022
4221253 - Password Complexity not working

For some users they are not able to change their Password in PMUser site due to the complexity rule failing even though the Password used satisfies...

Revised: August 24, 2022
4266790 - Password Age Rule pass/fail indicator shows the wrong colour.

When the password age rule is configured in a “Windows fine-grained password policy” the Password Age Rule colour indicator shows red when it...

Revised: August 24, 2022
4216438 - Options missing from Authentication Methods workflow item.

There should be options for both Questions and Mobile to configure, since using the Starling service to provide SMS authentication. Why do other...

Revised: August 24, 2022
4291355 - Option to unhide answers do not work

Option "Allow users to hide their answers" has been enabled in the PMAdmin site. After a user has registered to Password Manager, if the user...

Revised: August 24, 2022
4316952 - One of the language links for a Q&A profile translation will not open

You may have noticed within the PMAdmin page, that when selecting a language for the Q&A profile translation that is diabled, the selected language...

Revised: August 24, 2022
4338829 - Offline Password Reset attempt fails with the error: "Invalid response code. Verify your response code and try again."

The Offline Password Reset tool fails with the following error: Invalid response code. Verify your response code and try again.   The...

Revised: August 24, 2022
4286764 - Offline Password reset missing text in Spanish

When the Offline Password Reset needs the user to input his or her user name, the text is not completely displayed:

Revised: August 24, 2022
4286740 - Offline Password Reset link not displayed in Windows client(s)

You may have noticed that the Offline Password Reset Tool link does not get displayed in Windows clients, if the clients’ display language is...

Revised: August 24, 2022
4271629 - Offline Password Reset Does Not Work With Windows 8.1.

On Windows 8.1 client machines "Offline Password Reset" link is not displayed on the logon screen.

Revised: August 24, 2022
4260066 - Offline Password Reset command link does not display without defining a custom name

When configuring the Offline Password Reset settings using the Password Manager Group Policy template, the Offline Password Reset command link is...

Revised: August 24, 2022
4226810 - Offline Password Reset there is a window that pops up for the Windows login page. Is it possible to not require the domain name?

When using the Offline Password Reset there is a window that pops up for the Windows login page: "Enter your user name (in the format domain\user...

Revised: August 24, 2022
4216336 - Offline Password Reset Wizard, "The specified directory service attribute or value does not exist"

When the Offline Password Reset option is enabled in the Forgot Password workflow and the challenge code is entered, the following error is...

Revised: August 24, 2022
4216283 - Offline Password Reset field is required in the PMNewUser portal to reset a password when users have the option to “reset password offline”

When using the PMNewUser portal to reset a password, and allowing users the option to “reset password offline” PWM actually takes this setting as...

Revised: August 24, 2022
4221904 - NTLM Authentication is generating numerous transactions daily in the Windows Security Event logs when Kerberos is enabled

NTLM Authentication is generating numerous transactions daily in the Windows Security Event logs when Kerberos is enabled.

Revised: August 24, 2022
4216455 - Not receiving notifications from action item for emailing user if workflow fails.

Not receiving notifications from action item for emailing user if workflow fails despite it be configured for all Self-Service Workflows. Test...

Revised: August 24, 2022
4221167 - Not able to Need to change the Default Language within the PMAdmin site.

Not able to Nto change the Default Language within the PMAdmin site.

Revised: August 24, 2022
4221271 - Not able to edit e-mail notifications within the Password Manager admin site.

Not able to edit e-mail notifications within the Password Manager admin site, for example unable to convert URL link to HTLM within the e-mail body.

Revised: August 24, 2022
4227834 - Not able to connect to the domain within Password Manager after DC's rebooted.

Not able to connect to the domain within Password Manager after DC's rebooted.

Revised: August 24, 2022
4226061 - Not able to Change the Company logo

When attempting to change the company logo within the PMAdmin site after the selecting the logo the site just spins and hangs.  There are no...

Revised: August 24, 2022
4278297 - None of the logos or branding appears on the Self-Service or Helpdesk sites

Running Password Manager and none of the logos etc. are appearing on the Helpdesk or User Self Service portal pages. This is the same for either...

Revised: August 24, 2022
4227749 - No users found when searching the helpdesk site.

No users found when searching the helpdesk site when having more then one domain configured.

Revised: August 24, 2022
4267129 - No accounts matching your search criteria have been found.

The following error message is displayed when search for a user account in the Self-Service site “No accounts matching your search criteria have...

Revised: August 24, 2022
4286531 - New/Custom Workflow always available for unregistered users despite its availability configuration

You may have noticed that you new/custom WFs are always available for unregistered users despite its availability configuration, e.g.:  

Revised: August 24, 2022
4220893 - New users report successful registration but are not registered in Starling 2FA dashboard

When a new user registers in Password Manager using the Corporate Authentication option, Password Manager reports successful registration but the...

Revised: August 24, 2022
4226956 - New Self Service site logo not changing

How to get the logo changed on the new site? Even when the logo is successfully changing on the original site. When going to the administrator site...

Revised: August 24, 2022
4303127 - New PMSelfService portal shows broken

When accessing the Password Manager PMSelfService site the following issue can occur when using Microsoft Internet Explorer or Google Chrome.

Revised: August 24, 2022
4291392 - New PMSelfService UI freezing

The new PMSelfService site does not load when using ports other than 80 and/or 443:

Revised: August 24, 2022
4226894 - Need to remove challenge code box from page

Need to remove challenge code box from page (see screen shot)

Revised: August 24, 2022
4266987 - Navigating directly to a specified Workflow ID via custom URL no longer working after 5.8.2 upgrade

After upgrading to Password Manager 5.8.2, browsing directly to a custom Workflow and bypassing user login no longer works as expected, and may...

Revised: August 24, 2022
4282600 - My Licensing - Self Service Key Retrieval and Key Refresh

How to retrieve or refresh a license key using the One Identity Support Portal 

Revised: August 24, 2022
4279090 - My Licensing - Self Service Key Upgrade

How to upgrade your One Identity license key 

Revised: August 24, 2022
4226451 - My Notification in the PMUser site has "." rather then spaces which might be confusing to users.

When the user access the My Notification to manage their notification they display the first two options with commands instead of text. Attached...

Revised: August 24, 2022
4274197 - My Licencing - Self Service Key Merge

How to merge multiple license files into a single license file

Revised: August 24, 2022
4308446 - Most current version of jQuery not used in one module

The most current version of jQuery is used except for https://resetpasswordtest.ftr.com/PMSelfService/HelpFiles/en-US/Content/SkinSupport/jquery...

Revised: August 24, 2022
4286977 - Mobile version of the Self-service site.

The self-service website does not scale very well on a mobile phone in older versions of Password Manager

Revised: August 24, 2022
4276045 - Missing ‘eye’ icon in the SPE

The 'eye' icon is not displayed, which would allow user to review typed answers and/or passwords in the SPE.

Revised: August 24, 2022
4286579 - Missing stored procedure while executing report

When executing a report you may encounter an issue with missing procedures. For example, while executing the report Profile states (table)  the...

Revised: August 24, 2022
4263286 - Minimum SSL/TLS Requirements Between One Identity Products to Starling Two Factor Authentication.

In order to ensure secure communications between One Identity products installed on premise and joined to Starling Two Factor Authentication cloud...

Revised: August 24, 2022
4334447 - After installing the Self Service site on a separate server it is not allowing the site to initialize

After installing the Self Service site on a separate server it is not allowing the site to initialize The following error is displayed instead of...

Revised: August 24, 2022
4227317 - After filling out Captcha correctly receive the error: The characters you entered are incorrect. Please try again.

After filling out Captcha correctly receive the error:  The characters you entered are incorrect. Please try again.

Revised: August 24, 2022
4298842 - After attempting to login to the PMHelpDesk site the following error is displayed "System error occurred. For more information, view the event log."

After attempting to login to the PMHelpDesk site the following error is displayed "System error occurred. For more information, view the event log...

Revised: August 24, 2022
4291051 - Admin site are too slow for ADLDS instance at first access

Admin site are too slow for ADLDS instance at the first access. From the QPM.UI.Admin.MVC_ADLDS log was observed that Password Manager server is...

Revised: August 24, 2022
4220986 - Additional documentation for Multi Factor authentication generic RADIUS

Outside of the Admin guide is there additional documentation for Multi Factor authentication generic RADIUS?

Revised: August 24, 2022
4321554 - Adding Windows Authentication to the Helpdesk Site

Theres a requirement to add windows authentication to the helpdesk site of Password Manager

Revised: August 24, 2022
4335658 - Add new link in Password manager self service

How to create a custom activity with hyperlink 

Revised: August 24, 2022
4226840 - Generated password on Helpdesk Site not enabling the Next button

In Password Manager 5.9.5, when using the option use auto generated password in a Helpdesk workflow, the Next button is grayed out and not...

Revised: August 24, 2022
4226484 - GDPR concerns with Password Manager account search.

When using password manager, a person is able to enter either name or email, and the next screen displays the First and Last name before proceeding...

Revised: August 24, 2022
4318199 - Database.yml Is Accessible

The Database.yml is accessible publicly using the right tool.

Revised: August 24, 2022
4315859 - Customizing the Password Manager website

Password Manager Website Customization guide.

Revised: August 24, 2022
4216300 - Customizing Password Manager's Password Policy requirements message

By default the Password Manager website will display something similar to the following requirements for a Password Policy when a user asks to see...

Revised: August 24, 2022
4297699 - Customized port is not saved in the exported config file

When setting up a replica instance and importing the backup file from the first instance, the second instance won't apply the customized port number.

Revised: August 24, 2022
4226961 - Customize page for Corporate 2 factor authentication (2FA) text

How to customize the "Forgot My Password" page text: To proceed, enter your Starling Two-Factor token response 

Revised: August 24, 2022
4266538 - Minimum Answer Length is not Enforced

When users are updating their Q&A profiles and there is a minimum answer length specified, this minimum answer length is not enforced by Password...

Revised: August 24, 2022
4249867 - Migrating SSRS report data to Power BI

With the release of Password Manager 5.9.3 and the introduction of Power BI reporting, there may be a requirement to migrate report data from...

Revised: August 24, 2022
4281488 - Microsoft Azure Active Directory and Office 365 access to PMUser site

Currently Password Manager does not directly support any cloud services (Microsoft Azure Active Directory and Office 365). 

Revised: August 24, 2022
4271603 - Maximum Password Age Pass/Fail Color Indicators Are Incorrect.

When using "Windows Fine Grained Password Policies" the pass/fail colour indicators are sometimes incorrect. The following image shows Green for...

Revised: August 24, 2022
4303086 - Max password age policy rule not being enforced on users.

Why is the Max password age policy not being enforced and the PMHelpDesk site reports the user's password will never expire? As a result the...

Revised: August 24, 2022
4303838 - Max Password Age - Users cannot change password

After upgrading to Password Manager 5.9.X, users cannot change their password due to the following error:

Revised: August 24, 2022
4334255 - Marking the Password Manager service account as "Account is sensitive and cannot be delegated"

For security reasons, it might be desirable to mark the Password Manager service account as  Account is sensitive and cannot be delegated in...

Revised: August 24, 2022
4221173 - Manage the Domain list order for the User and Helpdesk sites

Is there a way to manage the order of the domain list displayed on the drop down menu (when searching for a user) on the User and Helpdesk sites?

Revised: August 24, 2022
4266550 - SHA1 Hash Algorithm Deprecation

Microsoft announced that they wouldn’t be accepting SHA1 certificates after 2016. SHA1 is the hash algorithm specified in the Admin Guide page 23...

Revised: August 24, 2022
4303261 - Setup wizard ended prematurely

When installing password Manager, after setting the accounts for the application, the following error appears:

Revised: August 24, 2022
4221378 - Settings rolling back to older settings from other instances of Password Manager.

Settings have been changed and keeps rolling them back to the previous settings from other instances of Password Manager within the Realm.

Revised: August 24, 2022
4221446 - Session timeout for Password Manager websites

How to change the session timeout for the PMAdmin site.

Revised: August 24, 2022
4226467 - Service Unavailable message when browsing Password Manager web sites

When attempting to view one of the Password Manager sites (PMAdmin, PMHelpDesk or PMUser) you receive a Service Unavailable message.

Revised: August 24, 2022
4334161 - Service crashes with exception "System.ObjectDisposedException"

The Password Manager service crashes with the following exception found in the Password Manager service logging: Exception: System...

Revised: August 24, 2022
4271286 - Server Error in ‘/PMUser’ Application

The following error is reported when an incorrect filepath is entered into the PMUser and / or PMHelpdesk URL. “Server Error in ‘/PMUser...

Revised: August 24, 2022
4296748 - Self-Service after customizing shows button and borders of text boxes different from color scheme

Self-Service after customizing shows button and borders of text boxes different from color scheme.

Revised: August 24, 2022
4226729 - Self Service Site in Windows Logon Screen is very slow

When launching the Password Manager via the Windows GINA (SPE component), it takes between 20 and 30 seconds just to load the Self-service site...

Revised: August 24, 2022
4226457 - Self Service Enforcement Rules not working with the Secure Password Extension

Expecting the self-service screen to pop up and "nag" me to create my Q&A questions is not coming up. 

Revised: August 24, 2022
4226155 - Selection boxes in "My Notifications" are grayed out and not selectable. How do I enable these for users?

Selection boxes in "My Notifications" are grayed out and not selectable. How do I enable these for users?  (see screen shot)

Revised: August 24, 2022
4260313 - Select desired attribute for email notifications

In Password Manager, notifications are sent to the registered user's email address specified in their Active Directory mail attribute. Is it...

Revised: August 24, 2022
4341150 - Secure Password Extension client is unable to bypass the proxy using a GPO

When launching the "Forgot  My Password" action from the Logon screen, a Web Proxy disclaimer appears and the SPE client exits

Revised: August 24, 2022
4307410 - Secure Password Extension is unable to install in an SCCM client machine

Secure Password Extension fails to install when deploying via SCCM.

Revised: August 24, 2022
4295392 - Secure Password Extension Notification Not Showing

Secure Password Extension to notify users is not showing up after the configured time.

Revised: August 24, 2022
4257095 - Secure Password Extension (SPE) and Offline Password Reset (OPR) Frequently Asked Questions

Secure Password Extension (SPE) and Offline Password Reset (OPR) Frequently Asked Questions

Revised: August 24, 2022
4250136 - Secure Password Extension tiles not showing on logon screen

The Secure Password Extension (SPE) is installed on a client computer, however the Forgot My Password credential provider tile is not displayed as...

Revised: August 24, 2022
4224009 - Secure Password Extension displays a distorted view

When accessing the Secure Password Extension from a workstation the page is displayed distorted.

Revised: August 24, 2022
4221937 - Secure Password Extension not resolving to correct URL

Secure Password Extension (SPE) not resolving to correct URL. The following error is received:  Server Error 404 - File or directory not found...

Revised: August 24, 2022
4221300 - Secure Password Extension is not getting installed when trying to deploy using GPO

When using a GPO to deploy the Secure Password Extension (SPE), the SPE does not get installed on the end user computers.

Revised: August 24, 2022
4291787 - Integration into SIEM solutions

Can a SIEM solution integrate with Password Manager to control user access to the application?.

Revised: August 24, 2022
4221992 - Installing Password Manager in Azure

Installing Password manager on a server in Azure. No initialization page comes up on the PMAdmin site. 

Revised: August 24, 2022
4341086 - Installation of Password Manager hangs when selecting the license file

During the installation of Password Manager, after selecting the license file, the installer hangs with no error and will not continue.

Revised: August 24, 2022
4267532 - Starling Hybrid Subscription and Eligible Products

What is a Starling Hybrid Subscription and what products are eligible for for this subscription?

Revised: August 24, 2022
4227413 - Starling authentication where a pincode is typed in, select 'Enter' on your keyboard instead of clicking on 'Continue' the web page will continue to the next step and briefly load the Password reset step for half a second and then shows an error.

When using Radius or Starling authentication where a pincode is typed in, select 'Enter' on your keyboard instead of clicking on 'Continue' the...

Revised: August 24, 2022
4216253 - Starling Configuration Screen never loads just spins

The Starling configuration page will not load just spins and errors out with a timeout error.

Revised: August 24, 2022
4226143 - Standalone Self-Service server error: 'Error in the application. System error occurred. For more information, view the event log.'

Unable to get a standalone server in the DMZ initialized when navigating to the site from the standalone server in the DMZ. The following error is...

Revised: August 24, 2022
4216257 - SQL Reports: Invitation date to create/update Q&A profile is empty

On the report "User status (table)", the column "Invitation date to create/update Q&A profile" is blank. Without that data, not able to know how...

Revised: August 24, 2022
4257845 - SQL database is growing too large, even after removing objects.

Databases can grow quite large over time. In the case of the Management History within Active Roles, the database will keep growing as is its...

Revised: August 24, 2022
4221136 - Action Force user to change password... Errors out: The server is unwilling to process the request

The workflow Forgot my password will not work for users whose passwords were changed too recently due to Min pw age rule. To circumvent this...

Revised: August 24, 2022
4221087 - Ability to view “Offline” password reset action in the PM Reports

Ability to view “Offline” password reset action in the PM Reports

Revised: August 24, 2022
4286840 - Ability to increase the size of captcha image

Password Manager uses standard size of captcha image.

Revised: August 24, 2022
4226720 - Ability to include some sample code for each workflow/activity in SDK

Ability to include some sample code for each workflow/activity in SDK

Revised: August 24, 2022
4226927 - Ability to have a selectable list for Help Desk questions

Is it possible to have a list of selectable help desk questions available, much like the optional questions?

Revised: August 24, 2022
4226709 - Ability to have a specific configuration(check box) option to allow the administrator to select the domain dropdown or hide for user site/helpdesk site when ANR search is enabled

Ability to have a specific configuration(check box) option to allow the administrator to select the domain dropdown or hide for user site/helpdesk...

Revised: August 24, 2022
4291989 - Ability to configure pass code verification code with numbers only

PM sends pass-code verification codes with alpha-numeric values which is hard-coded in our application. E.g : Your verification code for...

Revised: August 24, 2022
4339246 - Ability to add a new page to the user site that is also available in the secure password extension

Currently if an administrator adds a new page to the Password Manager User site it will be available from a regular browser, but it is not...

Revised: August 24, 2022
4216278 - Ability to add a hyper link to the field description within the PM User site?

Ability to add a hyper link to the field description within the PM User site?

Revised: August 24, 2022
4265566 - A potentially dangerous Request.Form value was detected from the client

When attempting to log into the Password Manager Helpdesk  site, the user is unable to do so and the following error is seen in the Windows Event...

Revised: August 24, 2022
4303607 - A more secure authentication method is required for this server

Since the upgrade from Password Manager 5.6.3 to 5.8 the following message appears when unlocking an account:

Revised: August 24, 2022
4336983 - A custom workflow will always appear even if the availability option is set to only display to registered users

When creating a custom workflow and setting the availabilty options to: Enable the workflow: Depending on the current user status Show the...

Revised: August 24, 2022
4296956 - A customized splash logo does not show

The splash logo can be changed in "Web interface Customization" section: However, it does not appear when loading the site:

Revised: August 24, 2022
4303866 - 5.7.1 Bulk Q&A Creation failure

After following KB article 255257 to automate the Q&A profile creation in version 5.7.1, the following error is encountered: 

Revised: August 24, 2022
4216462 - 2FA Duo support by Password Manager

Does Password Manager support DUO 2FA?

Revised: August 24, 2022
4266507 - 'The server cannot handle directory requests.' with system <<Active Directory>>

When attempting to reset a password, the following error is observed: 'The server cannot handle directory requests.' with system <<Active...

Revised: August 24, 2022
4226258 - "This content can't be shown in a frame" seen when attempting to configure Password Manager integration with Active Roles

When trying to integrate Password Manager with ActiveRoles by following the instructions in the Password Manager Admin Guide, the Password Manager...

Revised: August 24, 2022
4262027 - "Some errors occurred when executing the following task: Starling 2FA"

If a user executes a workflow that has the Starling 2FA activity in it the following error may be reported. “Some errors occurred when executing...

Revised: August 24, 2022
4302767 - "Save” button not working when edited task Clear Old Records from Reporting Database

In a attempt to save the data configuration such as range date and database name, the "Save" button does not work and is not able to save the...

Revised: August 24, 2022
4260014 - "Run Now" option missing from Scheduled Tasks

When viewing scheduled tasks on a Password Manager admin site, the task details do not show, and the option to Run Now is missing. The...

Revised: August 24, 2022
4226404 - "Red" banner popping when searching for a user in the New User site regarding captcha/recaptcha.

"Red" banner popping when searching for a user in the New User site regarding captcha/recaptcha..  The banner quickly flashes then disappears.

Revised: August 24, 2022
4227234 - "Primary instance is not configured, configure a primary instance" seen in the Password Manager Admin Site

The warning message Primary instance is not configured, configure a primary instance is shown at the top of the Admin Site. This can occur when...

Revised: August 24, 2022
4336648 - "Policy Manager error: 0x8007203A, The server is not operational." when working with IPv6

In some environments where the IPv6 infrastructure is not full implemented or is malfunctioning, the error message Policy Manager error...

Revised: August 24, 2022
4336959 - "Network access is denied" when configuring or modifying Password Policy Scope

Verbose logging in Password Manager shows the error "Network access is denied" while logging on the target Domain Controller shows SYSVOL write...

Revised: August 24, 2022
4257490 - "In positions" field of required and disallowed character rule does not accept dash or hyphen ("-")

"In positions" field of required and disallowed character rule does not accept dash or hyphen ("-")

Revised: August 24, 2022
4276004 - "HTTP Error 401.2 - Unauthorized" error after updating the service account credentials

After following the product's documentation and/or the KB 122903 to change the Password Manager’s service account password, you ae unable to...

Revised: August 24, 2022
4339173 - "ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY" or "NS_ERROR_NET_INADEQUATE_SECURITY" error encountered when accessing IIS 10.0

When using Google Chrome to access any site hosted on IIS 10.0, the error  ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY is encountered. When using...

Revised: August 24, 2022
4334253 - "Error 1053: The service did not respond to the start or control request in a timely fashion." encountered during Password Manager service startup

When attempting to start the Password Manager service, the service fails to start immediately with the following error: Error 1053: The service...

Revised: August 24, 2022
4226236 - Search and Logon Options Attributes Allow user to search for their accounts in the PMUser by Two attributes only SAMACCOUNTNAME or UPN.

Allow user to search for their accounts in the PMUser by Two attributes only SAMACCOUNTNAME or UPN. Currently only one attribute or Ambiguous...

Revised: August 24, 2022
4226289 - Scheduled task time does not match log time

The "Remind Users to Change Password" schedule setting is set to xx:xx. But timestamp for the email notification in the log does not match the...

Revised: August 24, 2022
4266698 - SAP Application Fails when SPE is Upgraded.

When upgrading the SPE from 5.5.x to 5.6.x on a client machine a number of dll’s that are shared by the SPE and a SAP application are removed...

Revised: August 24, 2022
4292349 - SAML integration with Password Manager

There is a requirement to run Password Manager with Security Assertion Markup Language (SAML).

Revised: August 24, 2022
4297191 - rSMS activity test connection failed with "Host key must be provided if hostkey validation is required" LinuxSsh plataform

The activity Reset password in connected systems through embedded connectors(Preview)  " Test connection failed " when validation  the connection...

Revised: August 24, 2022
4297015 - rSMS Reset Password embedded connector not working when EmployeeID attribute mapping is set

rSMS Reset Password embedded connector not working when EmployeeID attribute mapping is set, the following error is visible in the rSMS logs...

Revised: August 24, 2022
4291056 - rSMS embedded connector is not resetting passwords in target system for LDAP

rSMS embedded connector is not resetting passwords in target system for LDAP. Test connectivity works fine, however when resetting user's...

Revised: August 24, 2022
4271778 - RSA SecurID Credential Provider and Secure Password Extension

You may have noticed that upon deploying the RSA SecurID Credential Provider, after deploying the Password Manager’s Secure Password Extension...

Revised: August 24, 2022
4266772 - Root certificate update for Starling 2FA

On the 1st of December 2019, One Identity Starling will use a new web SSL certificate, signed by the Sectigo certificate authority.

Revised: August 24, 2022
4226610 - Requesting the ability to be able to audit Configuration changes made to Workflows, Activities, or custom activities for copy/paste operations on PMAdmin site.

Requesting the ability to be able to audit Configuration changes made to Workflows, Activities, or custom activities for copy/paste operations on...

Revised: August 24, 2022
4216187 - Request to Unjoin Starling Instances

Request to Unjoin the following two Starling instances Password Manager (joined using the http://localhost link, now it will not continue past Join...

Revised: August 24, 2022
4221208 - Reports are empty or not showing up to date data

If Password Manager was just deployed, the reports may be empty or not show much data.

Revised: August 24, 2022
4216275 - Reporting Issue with Password Manager

An error has occurred during report processing. (rsProcessingAborted) Cannot create a connection to data source 'DataSource...

Revised: August 24, 2022
4318345 - Reporting And User Action History Pages Are Blank When Sorted By Relevance

When looking at the Reporting and User Action History Pages are blank when sorted by relevance.

Revised: August 24, 2022
4323210 - Reporting -> History tab: An unhandled error occurred while performing the search

In Password Manager 5.6.3, when clicking on the History tab in the Reporting section, the following error may occur: An unhandled error occurred...

Revised: August 24, 2022
4227098 - Report Server Error: "The request failed with HTTP status 401: Unauthorized"

When attempting to configure and connect to Report Server, the following error appears: Report Server Error: The request failed with HTTP status...

Revised: August 24, 2022
4226161 - Report server connection settings not completing when selecting "OK"

When attempting to configure reporting with the PMadmin site-> Reporting-> Edit connections the "Report Server Connection Settings" after filling...

Revised: August 24, 2022
4291340 - Reminder to Change Password and User Status Statistics schedule task fails with timeout exception

Reminder to Change Password and User Status Statistics schedule task fails with the following error message. SCH:+994974: TSK:39a8998c-7cb3...

Revised: August 24, 2022
4286783 - Reminder to Change Password received twice a day

Since the scheduled task "Reminder to Change Password" has been enabled, users are receiving multiple mails notifying to change their password...

Revised: August 24, 2022
4221021 - Registry location of the secure password extension DLLs within Windows 7

Registry location of the secure password extension dll's within Windows clients

Revised: August 24, 2022
4221385 - Registration disclaimer message shows raw HTML code to end user

Registration disclaimer message shows raw HTML code to end user in the self service site original PMUser site works as expected.

Revised: August 24, 2022
4227149 - Redirecting to the Password Manager Self-service site

How to redirect your external URL to the Password Manager Self-service site default URL. For example, you have a friendly URL with which you...

Revised: August 24, 2022
4291261 - Red cross mark is shown after user registration using only mobile or mail personal contact method.

Red cross mark is shown after user registration using only mobile personal contact method. The same bug exists when only Email is selected as the...

Revised: August 24, 2022
4309313 - reCAPTCHA service is not available

Password Self-Service site shows the error message " reCAPTCHA service is not available. Please contact Administrator. " and the verbose logging...

Revised: August 24, 2022
4299287 - reCAPTCHA is not available for the help desk workflows

The administration guide advises that reCAPTCHA can be added to the help desk work flows within password manager. 

Revised: August 24, 2022
4235180 - reCAPTCHA v3 not working with new Self-Service site

When reCAPTCHA v3 is enabled on Password Manager 5.9.5 the Self-Service does not work, throws an error on screen and does not allow you search the...

Revised: August 24, 2022
4226585 - ReCAPTCHA image may not display on iOS devices

The ReCAPTCHA image may not be displayed on iOS devices.

Revised: August 24, 2022
4221122 - reCAPTCHA v2 Availability in China

Due to Google services being blocked by the Great Firewall of China, are there any workaround solutions for allowing reCAPTCHA for clients from...

Revised: August 24, 2022
4271517 - reCAPTCHA challenges are difficult to satisfy.

When a user logs on the the PMuser site via the Secure Password Extension (SPE) the reCAPTCHA may require numerous challenges to be completed...

Revised: August 24, 2022
4227608 - Re-Captcha not working on iOS

After installing Password Manager 5.9.3, now the Re-Captchas are not displaying on iOS devices.

Revised: August 24, 2022
4277857 - RDP Passthru Fails on Terminal & Citrix Server

When you install the Secure Password Extension on Windows Terminal Servers & Citrix Servers, the Remote Desktop PassThru Fails and the user has to...

Revised: August 24, 2022
4226370 - RADIUS 2FA Authentication configuration in Forgot my password Workflow requires AD password

Would like to use the Radius 2FA authentication in the "Forgot my password" workflow. 

Revised: August 24, 2022
4286646 - Questions do not get translated

User registered to Password Manager initially in English. When accessing the Self-service site, the user changes the language to Swedish. But when...

Revised: August 24, 2022
4286612 - Question & Answers being displayed as an authentication method

The ‘Question & Answers’ option being displayed as an authentication method, when interacting with workflows despite the fact that Q&A has been...

Revised: August 24, 2022
4333308 - Query on how the user count is calculated

What "Users (Total)" under Reporting tab represents ?

Revised: August 24, 2022
4281892 - QR not returning the URL correctly/malformed

You may have notice that then utilizing the Offline Password Reset feature, the QRCode may return the incorrect/malformed URL. I.e.: 䩐翽...

Revised: August 24, 2022
4303447 - QPM.Service.Host.exe.Config change Error

When users try logging on to our servers they receive "The configuration file has been changed by another program. D:\PasswordManager\Service\QPM...

Revised: August 24, 2022
4339114 - Q&A Profile "Answer Settings" restrictions are not respected when "Allow Users to hide their answers" is selected

When the default Q&A Profile is modified so that Allow Users to hide their answers  is permitted, restrictions set in the Answer Settings...

Revised: August 24, 2022
4266701 - Q&A Translations Are Not Present In Serbian.

In customer environments where the PMUser site is translated in to Serbian. The questions list in the “My Questions and Answers Profile” are not...

Revised: August 24, 2022
4261522 - Push or Approver notifications on iOS devices appear lost if the screen is unlocked prior to approving / accepting the notification.

If the notification is not clicked / tapped when the screen is locked and instead the screen is unlocked it appears that the ability to approve the...

Revised: August 24, 2022
4244856 - Product Life Cycle

Support for older versions of the product will be limited or discontinued after newer versions are released to replace them.

Revised: August 24, 2022
4216138 - Previous Domain Password Policy settings cause issue configuring Password Manager Password Policies.

The previous Domain Password Policy settings that were configured in a GPO may cause an issue configuring the Password Manager Password Policies.

Revised: August 24, 2022
4266674 - Prevent users with expired passwords from registering with Password Manager

Is it possible to prevent users with expired passwords from registering in Password Manager?

Revised: August 24, 2022
4271598 - Error “Failed to export configuration settings”

When installing hotfix 213236 the following error was reported when attempting to export configuration settings. "Failed to export configuration...

Revised: August 24, 2022
4216302 - Error with VeriClouds password checker script: "Not able to connect to the credential checker server. Please contact your administrator"

After supplying the proper VeriClouds info in the script, the following error occurs when trying to change a user's password that intentionally...

Revised: August 24, 2022
4216157 - Error with Offline Password Reset: Functionality for resetting offline password is not available.

This is the error. Functionality for resetting offline password is not available. Contact your administrator. Notes: We have installed SPE and OPR...

Revised: August 24, 2022
4216152 - Error while accessing PMUser site You cannot use this account to log on to the Self Service Site

When we search this user "SAVE" in PMUser site getting the error "You cannot use this account to log on to the Self-Service Site. Use another...

Revised: August 24, 2022
4216258 - Error when trying to run reports: An error has occurred during report processing. (rsProcessingAborted) Cannot create a connection to data source 'DataSource'. (rsErrorOpeningConnection) Login failed for user 'prod\svc-prm'.

The following error occurred when trying to run reports: An error has occurred during report processing. (rsProcessingAborted) Cannot create a...

Revised: August 24, 2022
4226244 - Error using the offline password reset the following error occurs: “sys error occurred could not load file or assembly.”

Error using the offline password reset the following error occurs: “sys error occurred could not load file or assembly.” Could not load file...

Revised: August 24, 2022
4221231 - Error occured while creating Q&A profile or assigning a Passcode in the Helpdesk site.

Some errors occurred when a user attempted to update Questions and Answers profile or assigning a Passcode in the Helpdesk site. Error...

Revised: August 24, 2022
4251031 - Error Message: "All tasks are disabled now. To enable required tasks, contact the helpdesk."

When a user logs on to the Password Manager Self-Service site, instead of being presented with a workflow menu the following error is displayed...

Revised: August 24, 2022
4226908 - Error message “The total number of enabled user accounts exceeds the licensed number..”

Why does the message “The total number of enabled user accounts exceeds the licensed number..” appear at the top of the Password Manager...

Revised: August 24, 2022
4267034 - Error Message “Phone-based authentication service is not available. Contact your system administrator”

When a user attempts to get a telephone verification code the following error message is reported.

Revised: August 24, 2022
4297236 - Error message is shown Invalid reCAPTCHA. Please try again. on the Self-Service site with Google reCAPTCHA v3

An error message " Invalid reCAPTCHA. Please try again." is shown when an user search is performed on the Self-Service site and it doesn’t show...

Revised: August 24, 2022
4221145 - Error message in the Password Manager event viewer: "no SMTP servers have been configured for notification..."

The following error appears in the Password Manager event viewer: "no SMTP servers have been configured for notification. Please review your...

Revised: August 24, 2022
4280418 - Error in the application - There was no endpoint listening at net.pipe://localhost/QPM…….

When attempting to access either the Admin, Helpdesk or Self Service site one of the followings error were reported. “Error in the application...

Revised: August 24, 2022
4262036 - Error in the application: System error occurred. For more information, view the event log.

On the server with the Password Manager service the PMAdmin site opens successfully but the following error is reported when opening either the...

Revised: August 24, 2022
4333120 - Error Description: Padding is invalid and cannot be removed

Search user on User site and Helpdesk site  produces the following error in Event Viewer logs: System.Security.Cryptography...

Revised: August 24, 2022
4334097 - Can Password Manager expire user passwords in bulk?

On occasion, it may be desired to force a number of users to reset their passwords.

Revised: August 24, 2022
4226559 - Can Password Manager send the newly reset password via e-mail to the user once reset?

Can Password Manager send the newly reset password via e-mail to the user once reset through Password Manager?

Revised: August 24, 2022
4226515 - Can Password Manager be used to change passwords in other connected systems other than Active Directory?

Can Password Manager be used to change passwords in other connected systems other than Active Directory (AD)?

Revised: August 24, 2022
4226330 - Can Password Manager runs as a gMSA account?

Can Password Manager be configured to run as gMSA (Group Managed Service Account) account?

Revised: August 24, 2022
4216200 - Can Password Manager update an account password in two different domains at the same time?

Can Password Manager update an account password in two different domains at the same time?  Or other connected systems where the account may exist?

Revised: August 24, 2022
4267157 - Can Password Manager be used to change passwords for local users on a computer?

Does Password Manager have the ability to manage local users and change their passwords?

Revised: August 24, 2022
4220970 - Can one use the Users First name and Lastname separately in a Email Notification?

Is it possible to change the Email Notification to include "Firstname Lastname" as the greeting instead of "#USER_DISPLAY_NAME#" (which equals...

Revised: August 24, 2022
4292038 - Can multiple value attribute be used to set a Mobile number for Starling?

Starling has been integrated with Password Manger. User's default mobile number attribute is "otherMobile" which is a multiple value attribute...

Revised: August 24, 2022
4221263 - Can digital signature be added to Password Manager's email notifications?

Can an electronic, certified, digital signature be added to Password Manager's email notifications?

Revised: August 24, 2022
4266352 - Can a Passcode be sent to a user via SMS or alternative Email address?

Some customers have a requirement to allow helpdesk users to assign passcodes and then send them to end users either by SMS or to an alternate...

Revised: August 24, 2022
4221050 - Both "Register" and "My Questions and Answers Profile" workflows present after upgrading to Password Manager 5.8 or 5.9

After upgrading to Password Manager 5.8 or 5.9, both Register and My Questions and Answers Profile workflows are present in the Password...

Revised: August 24, 2022
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Product Life Cycle

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Revised

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