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Title
Loading Console in a browser getting error: "HTTP ERROR: 503 SERVICE_UNAVAILABLE" -
Description
While trying to load the Console in a web browser getting error "HTTP ERROR: 503 SERVICE_UNAVAILABLE"
This is usually followed by a "RequestURI=/pathname"
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Cause
CAUSE 1: The Management Console for Unix Service is not running
CAUSE 2:This has been caused by incorrect parameters in the jvmargs.cfg file which can be found here.C:\Program Files\Quest Software\Identity Manager for Unix\jvmargs.cfg In one instance this line was uncommented and no correct path had been provided:-Dimu.activeDirectoryConfig=/location/of/activeDirectoryConfig.xml
CAUSE 3: Port 9001 blocked or being used by another program
CAUSE 4: Corrupted or empty database
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Resolution
RESOLUTION 1:
Start the Quest One Management Console for Unix Service
RESOLUTION 2:
Comment out the misconfigured line or set a valid path or restore a default or known working jvmargs.cfg
RESOLUTION 3:
1 - Locate the jdbc.properties file
2 - Open the jdbc.properties file with a text editor and enter the following line:
hsql.server.port=${portNumber}
where: ${portNumber} is the desired port number.
RESOLUTION 4:
1 - After backing up the MCU database, delete it
2 - Upgrade to Management for Console for Unix 2.5.1
If you are currently running Identity Manager for Unix 1.0 version also known as IMU 1.0 we highly recommend you upgrade to Quest One Management Console for Unix as we have identified several key areas of improvement with the product. The download is available under Utilities from the following link: https://support.quest.com/authentication-services/download-new-releases