Enterprise Single Sign-On Product Notification

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Support Essentials
Awards and Testimonials
License Agreement
Support Guide
Return
Discontinued Support

Discontinued Support

Enterprise Single Sign-On 

 

Thank you for your continued support of One Identity solutions. This is your official notice that all versions of One Identity Enterprise Single Sign-On will commence limited support 19-Dec-2019 and reach end of support on 19-Dec-2020. After this date, One Identity technical support will no longer be available for this product. After 19-Dec-2020, our partner Aventex, a consulting firm whose founders and key executives worked for Evidian, the original author of One Identity ESSO, will be offering independent support services.

Today Aventex is an ESSO expertise center, as such, Aventex resells Evidian ESSO technology offering support and professional services. Aventex executives work hard to make sure that their ESSO clients’ and support issues are fully addressed. As a long-time partner of Quest and One Identity, Aventex is keen to take over any expired One Identity ESSO Support subscriptions, and will be reaching out to make contact as support agreements approach expiration. Should you wish to contact Aventex ahead of this for more details please email at contact@aventexinc.com or visit the Aventex website www.aventexinc.com.

Your Account Manager is available to discuss any particular questions you have regarding the retirement of the One Identity ESSO software. If you need assistance in locating your Account Manager, visit the Contact Us page.

We are committed to providing you with world class support and handling your on-going product and service’s needs. Be sure to check out the Enterprise Single Sign-On Product Support page to find solution articles, tips and tricks, tutorials, documentation, notifications, lifecycle tables, training, and a product user forum. 

Contact Support

Customers like you, who need more time to upgrade or migrate products, are leveraging Continuing Support. Continuing Support is a maintenance renewal service option that provides you with one year of limited support after your software has reached its end-of-life or end-of-support date and is no longer supported through maintenance contracts. Visit the Support Portal or talk to your support renewal representative for more information.