Chat now with support
Chat with Support

NOTICE! We are upgrading our support telephone services, implementing Genesys, starting the week of May 26, 2025

Self Service Tools
Knowledge Base
My Account
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
Support Essentials
Awards and Testimonials
License Agreement
Support Guide

Password Manager Product Notification

Return
Informational

Product Advisory

Password Manager 5.9.3

One Identity has discovered an issue with the most recent release of Password Manager 5.9.3.  This issue may cause customers who have recently upgraded or installed version 5.9.3 to experience an issue when users attempt to update their questions and answers profile.  Users may receive “Access is denied” and will be unable to continue the process.

This issue is only present for customers who have upgraded or installed Password Manager with the minimum permissions model.  Customers who utilize an account with Domain Administrator permission are not impacted.

Resolution

One Identity is currently working on producing a hotfix which may be applied to any system which has been impacted or as a preventive measure for new installs which plan to utilize the minimum permission model.

Status 

For additional information please review KB 315362.