Discontinued Support

T-series Hardware Solutions - Discontinued Support, 30 June 2022

See what you need to do to upgrade your older hardware solutions

Thank you for your continued use of One Identity products. This is your official notice that all versions of T-series hardware will reach end-of-support on 30-June-2022. After this date, technical support will no longer be available for this product. This change will affect all users of syslog-ng Store Box and One Identity Safeguard for Privileged Sessions customers on T-series hardware.

To minimize disruption to your business, we have created a program for you to upgrade your obsolete T-series hardware to the more advanced One Identity 3000/3500-series hardware at an attractive price.

Below you can find important information about the T-series hardware upgrade program:

PROGRAM SUMMARY

This program is designed to allow customers who purchased T-Series Hardware to upgrade to One Identity Safeguard for Privileged Sessions Appliance 3000-Series Hardware, Safeguard for Privileged Sessions 3500-Series Hardware, syslog-ng Store Box (SSB) 3000-Series Hardware or syslog-ng Store Box 3500-Series Hardware. 

ELIGIBILITY REQUIREMENTS

The upgrade may only be performed on T-Series hardware current on maintenance. 

• Customers can only use this program ONCE, i.e. a customer must upgrade all eligible hardware in a single transaction.
• Program expires on 30-June-2022.

PROGRAM SPECIFIC REQUIREMENTS

• T-Series hardware support EOL date is 30-June-2022. There will be no further renewal of existing T-series-based support contracts. 
• The cost of the maintenance renewal of the upgraded asset will be the existing annual maintenance fee + 25 percent of the upgrade hardware cost.
• Upgrading customers can continue to use their existing software licenses. Customers do not have to swap to One Identity licenses. (License swap is only needed in the case of license extension.)
• Maintenance services for older versions of T-Series hardware will cease within thirty (30) days of receiving the 3000/3500-Series hardware. Customers do not have to return the T-Series hardware.
• Professional Services for Migration (optional): Customers have the option of engaging One Identity Professional Services Organization to assist with the migration.
• Customers who do not intend to participate in the upgrade program cannot renew their maintenance contracts of T-Series hardware and software. These products will not be supported by One Identity.

What you need to do:

If you have further questions or want to get a quote for the hardware upgrade, please contact your One Identity sales/channel representative or send an email to sales@oneidentity.com.