Chat now with support
Chat with Support
Self Service Tools
Knowledge Base
My Account
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
Support Essentials
Awards and Testimonials
License Agreement
Support Guide

ONELOGIN Product Notification

Return
Critical Alerts
This email contains important information relating to the OneLogin RADIUS service
 
Dear OneLogin Administrator,
 
OneLogin is updating the IP addresses for the RADIUS service in both the US and EU shards. The DNS entries for “radius.us.onelogin.com” and “radius.eu.onelogin.com” will be changed. If you are using the Fully Qualified Domain Names, “radius.us.onelogin.com” and “radius.eu.onelogin.com”, then the change will be seamless. We recommend consulting your specific RADIUS client documentation on how to verify that the update is picked up by your RADIUS clients, if they are configured to do so.
 
If IP addresses are being used, the new IPs will need to be manually added to the RADIUS client configuration. 
 
The DNS entries will be changed as follows on Feb 29th, 2024: 
 
US Shard - “radius.us.onelogin.com” 
 
Current IPs: 52.34.255.206, 18.216.23.112  
 
New IPs: 23.183.113.15 23.183.112.15 
 
Change date/time: Feb 29th, 2024 at 9am UTC 
 
 
EU shard - “radius.eu.onelogin.com” 
 
Current IPs: 35.156.138.255, 54.246.141.64  
 
New IPs: 23.183.113.18 23.183.112.18 
 
Change date/time: Feb 29th, 2024 at 7pm UTC 
  
 
The new IP addresses are available for use right now. The old IP addresses will be accessible during this update and will be decommissioned on March 15, 2024 at 11pm UTC.