Starling Connect Product Notification

One Identity are making a change to our Web Application Firewall to increase security for our Starling customers. This change will occur on Monday, April 14th.  

Products impacted by this change:

• Identity Manager On Demand Starling Edition

• Safeguard On Demand Starling Edition

• PAM Essentials

• Starling Cloud Assist

• Starling Connect 

• Safeguard Remote Access

• Starling Account Email Notifications

• Starling Account Services Portal

• Starling Subscription and Billing

How does this affect me?

Certain customers may experience an error while connecting to their Starling instance via a web browser or API call. To determine if you have been impacted, please check for the following error in your web browser or API Logs:

• Error 403 Forbidden. The web app you have attempted to reach has blocked your access. 

Resolution

If you experience an issue, please contact One Identity Support to log a Level 1 case for immediate assistance.

For more information, including the information to provide in your case, please see KB 4378893. 

Status

For up-to-date information on this change, please visit Starling Status Page.

We apologize for the inconvenience this issue may cause.

Thank You,