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Defender Product Notification

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Critical Alerts

Critical Product Notification
Defender iToken

Problem

If an existing Defender iToken user upgrades their iPhone to the iOS 7 operating system, the iToken application will no longer function correctly.  This issue relates to all currently released Defender iTokens, which includes version 1.0.6 (4221) and below.

Currently the iOS 7 operating systems is in a beta state and not released to the general public.  According to Apple the operating system will be officially released in the autumn time frame.

How does this affect the Defender iToken?

If an existing Defender iToken user upgrades their iPhone to the iOS 7 operating system, the iToken application will no longer generate a response as it should, instead the following message will be displayed:

Invalid token: Token is locked to a different device.

Users who perform fresh installs of the Defender iToken software after the upgrade to iOS 7 will experience no loss in functionality.

Workaround

If a user has already upgraded their iPhone to iOS 7, then they should delete their existing token definition within the iToken App and request a new one via the Defender Management Portal or their Defender administrator.

Instructions on performing the above can be found by referencing knowledgebase articleSOL111963

We recommend that users do not upgrade their iPhone iOS to version 7 until a new updated Defender iToken becomes available on the AppStore.

Status

A new version of the Defender iToken application which resolves this issue has been submitted to Apple for publishing within the AppStore.  Due to the reliance on the Apple publishing process an official release date cannot be set.  This process typically takes a few weeks to complete.


If you have any questions or comments, please log a request using ourManage Service Request tool or see the  Contact Support page for other contact methods available.