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Título
Approval tasks are not sent to those approvers that are members of a group which is nested into another group that is set as Primary Owner -
Descrição
Approval tasks are not sent to those approvers who are members of a group that is nested into another group which is set as Primary Owner.
Approval Tasks also do not show for these users if they log into the Active Roles Web Interface.
1.- Create a change workflow that runs when a member is added to a group
2.- Set the approvers to "Manager of operation target object"
3.- Create a group called Group_Test
4.- Create a group called Primary_Group
5.- Create a group called Secondary_Group
6.- Add Secondary_Group as member of the Primary_Group
7.- Create a user called Primary_User, add this user to Primary_Group
8.- Create a user called Secondary_User, add this user to Secondary_Group
9.- In group called Group_Test, set the ManagedBy to group called Primary_Group
10.- Open the ARS Console under a user who is not ARS Admin or Approver and that has permissions to manage groups.
11.- Look for Group_Test and add a user as member.
12.- Open the ARWebSelfService site under the Primary_User and check if the approval task appears. It does appear
13.- Open the ARWebSelfService site under the Secondary_User and check if the approval task appears. It does not appear -
Causa
This issue has been identified as a product defect and is being tracked by defect id 432073 -
Resolução
WORKAROUND 1
The issue is not present in Active Roles 8.1.1 version, if required Support recommends upgrading/downgrading to that version.
WORKAROUND 2
Create a Dynamic Group that "flattens" the approver group, removing nesting, and configure this Dynamic Group as the approver group.
STATUS
The following defect id 432073 has been created to address this issue and it will be fixed in a future release version. Please refer to this article for updates or contact support referencing the Product defect id. -
Solicitação de alteração
432073