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Título
Token Registration Failed: "Access to the path 'C:\Program Files\Dell\Defender\Management Portal\WWW\Content\Images' is denied." -
Descrição
When attempting to register a soft token, the user receives the error:
"Token registration failedAccess to the path 'C:\Program Files\Dell\Defender\Management Portal\WWW\Content\Images' is denied."
However, the token is correctly registered to the user. -
Causa
The service account does not have local permissions to create and display the QR code to the user. -
Resolução
RESOLUTION
- The Management Portal uses the Identity for the Application Pool in IIS, By Default the Identity is set to the NetworkService account. This account needs permissions on the WWW folder in order to create and display the QR code.
- If the Identity is set to the service account instead, ensure the management portal service account is a member of the Local Administrators group on the computer where the Management Portal is installed.