Error: "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the remote computer or your network administrator" (4259948)

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Título

Error: "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the remote computer or your network administrator"
Descrição

Error: "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the remote computer or your network administrator" when attempting to connect to a Windows RDP PSM session
Resolução

1/ Validate Safeguard can access the RDP port on the target:
Safeguard Client -> Settings > Networking > Diagnostics > Telnet > Select X1. Enter the IP or DNS address being used and click Connect. If successful the output will show "Connection Succeeded."
2/ Validate the user has permissions to RDP to the target - check the permissions under "Asset Session Access" here
3/ Perform a "Check Password" on the Account on the Asset. (If the account is a directory account, this will be done within Directories) The results should show "Success" and "Task completed successfully"
4/ Ensure that only local users are created directly against a Windows asset - AD domain users won't work (If you are trying to use a domain user you need to set the account up against a directory) Refer to KB 238873 for for more information
5/ If using an AD account.
- Ensure that if "Log On To" is set to "The following computers" on the users account, that both the client and target computers are listed
- Ensure that the "Logon Hours" on the users account if set are correct
- Ensure the account is not disabled
- Ensure that "User must change password at next logon" is not ticked on the users account.
6/ Review the Event Security Logons.
7/Check if the Client and Server sides have the patches for handling CVE-2018-0886 are installed. Reference KB 321865.
8/ Validate the same user can RDP into the system outside of Safeguard.

For further troubleshooting please supply:
- Support bundle, information on generating available here
- Date, time and timezone of failed connection
- Username which failed
- Target operating system, name and IP
- Export of Security Event Logs from the target system
- OS of client and target
- Version of mstsc / rdp client

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Conteúdo recomendado

Produto(s):: One Identity Safeguard for Privileged Passwords
6.13.1, 6.13, 6.12.1, 6.12, 6.11.1, 6.11, 6.10.1, 6.10, 6.9.x, 6.8, 6.7.3, 6.7.2, 6.7.1, 6.7, 2.11.2, 2.11.1, 2.11, 2.10, 2.9, 2.8.1, 2.8, 2.7, 2.6, 2.5.1, 2.5, 2.4, 2.3

Tópico(s):: Best Practices

Histórico do artigo:: Criado em: 10/24/2018
Última atualização em: 5/7/2023

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Error: "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the remote computer or your network administrator" (4259948)

Título

Descrição

Error: "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the remote computer or your network administrator" when attempting to connect to a Windows RDP PSM session

Resolução

1/ Validate Safeguard can access the RDP port on the target:

Safeguard Client -> Settings > Networking > Diagnostics > Telnet > Select X1. Enter the IP or DNS address being used and click Connect. If successful the output will show "Connection Succeeded."

2/ Validate the user has permissions to RDP to the target - check the permissions under "Asset Session Access" here

3/ Perform a "Check Password" on the Account on the Asset. (If the account is a directory account, this will be done within Directories) The results should show "Success" and "Task completed successfully"

4/ Ensure that only local users are created directly against a Windows asset - AD domain users won't work (If you are trying to use a domain user you need to set the account up against a directory) Refer to KB 238873 for for more information

5/ If using an AD account.

- Ensure that if "Log On To" is set to "The following computers" on the users account, that both the client and target computers are listed

- Ensure that the "Logon Hours" on the users account if set are correct

- Ensure the account is not disabled

- Ensure that "User must change password at next logon" is not ticked on the users account.

6/ Review the Event Security Logons.

7/Check if the Client and Server sides have the patches for handling CVE-2018-0886 are installed. Reference KB 321865.

8/ Validate the same user can RDP into the system outside of Safeguard.

For further troubleshooting please supply:

- Support bundle, information on generating available here

- Date, time and timezone of failed connection

- Username which failed

- Target operating system, name and IP

- Export of Security Event Logs from the target system

- OS of client and target

- Version of mstsc / rdp client

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