WORKAROUND:
To remove the option from the helpdesk site for 5.6.2 you may add the following at the beginning of "C:\Program Files\Dell\One Identity Password Manager\Web\Helpdesk\Content\qui\custom\css\positioning\positioning.css":
#hideAnswers, label[for="hideAnswers"] {
display: none;
}
See screen shot (Updated file)
The result is an empty space as seen in screen shot (after file change)
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