How to hide the "forgot my password" option in the user site if account is locked? (4226902)

When a user, having his account locked, logs to Password Manager, the page displays 2 options:

1.  Forgot My Password
2.  Unlock My Account

If the user selects Forgot my password the following message is received after having answered questions and entering a new password:

Failed to reset your password

Since a locked account must first be unlocked before selecting Forgot My Password is it possible to hide the option until the account is unlocked?

WORKAROUND:

5.5.x

It is possible to hide the Forgot My Password option within the Password Manager configuration file (shared.storage).

In order to do this please the steps below:

1. Backup the shared.storage file located on the QPM server:
    C:\ProgramData\Quest Software\Password Manager\shared.storage
2. Open shared.storage file
3. Find <scenario name="Reset Password"
4. Under <disabledReasons> line add the following line:
                    <reason name="accountLocked" value="DisableIfTrue" />
5. Save the changes
6. Immediately after that open the Password Manager Admin site and navigate to General Settings, and click the Save button.
7. Check the changes on the User site

5.6.x

It is possible to hide the Forgot My Password option within the Password Manager configuration file (shared.storage).

In order to do this please the steps below:

1. Backup the shared.storage file located on the QPM server:
    C:\ProgramData\Dell\Password Manager\shared.storage
2. Open shared.storage file
3. Find <scenario name="Reset Password"
4. Under <disabledReasons> line add the following line:
                    <reason name="accountLocked" value="DisableIfTrue" />
5. Save the changes
6. Immediately after that open the Password Manager Admin site and navigate to General Settings, and click the Save button.
7. Check the changes on the User site