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Título
Unable to find a specific user in the HelpDesk or User site -
Descrição
Attempting to find a specific user in the HelpDesk or User site(s) does not return the expected results.
Other users can be retrieved successfully.
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Causa
The problem user is not a part of the configured User scope or is excluded. -
Resolução
- As a Password Manager admin, log into the PMAdmin site
- In the Home section, under the configured management policy/policies, click on User Scope
- Confirm that the problem user is part of the configured scope and not a part of any configured exclusions.