Upgrade path supported (4381181)

After upgrading Password Manager from version 5.9.3 directly to version 5.15, customers may experience issues such as service startup failures, configuration load errors, or missing settings in the self-service portal.

This occurs because older configuration files are not compatible with the latest security and feature updates implemented in version 5.15.

Version 5.15 of Password Manager introduces significant security enhancements and configuration schema changes that were not present in older releases.

Upgrading directly from 5.9.3 (or earlier) bypasses several intermediate version updates that perform required configuration migrations. As a result, legacy configuration files from older versions may contain unsupported parameters or missing attributes, leading to compatibility issues after the upgrade.

To ensure a successful upgrade, customers must first upgrade to an intermediate supported version before proceeding to version 5.15.

Recommended Upgrade Path:

1. Upgrade Password Manager from 5.9.3 (or earlier) to at least version 5.10.

2. Verify the service starts successfully and configuration loads correctly.

3. Once confirmed, proceed to upgrade from 5.10 to 5.15.

Additional Recommendations:

• Always back up the configuration file and database before upgrading.

• Review the Password Manager Release Notes for detailed compatibility and upgrade prerequisites.