It is the responsibility of the Appliance Administrator to update or upgrade One Identity Safeguard for Privileged Passwords by installing an update file to modify the software or configuration of the running appliance. See the Download Software page for available SPP releases and version patches.

If an update fails, the audit log reflects: PatchUploadFailed.

Clustered environment

Apply the patch so all appliances in the cluster are on the same version. For more information, see Patching cluster members.

To install an update file

IMPORTANT: Once you start a patch update, do not leave or refresh the page. Doing so will cause the browser to lose track of the patch update and you will have to restart the process.

  1. Back up your system before you install an update file. For more information, see Backup and Restore.

  2. Go to Patch Updates:
    • web client: Navigate to Appliance > Patch Updates.
  3. The current Appliance Version displays along with the operating system level, whether the appliance is online or offline, and whether the appliance is the Primary.

  4. Click Upload a File and browse to select an update file. Simply uploading a file does not install the file. You must complete the next step.

    If the patch verification fails an error alert displays, click on any of the Error or Warning counts to view the errors or warnings currently logged.

  5. Once the file has successfully uploaded, click one of the following:
    • Install Now to install the update file. Respond to the confirmation dialog which includes any warnings. The install process begins and the appliance goes into maintenance mode.
      Once you install an update file, you cannot uninstall it. This button is disabled until the patch is distributed to all cluster members. If this is a single-appliance cluster distribution is not required.
    • Distribute to Cluster is disabled if there are errors. Click Distribute to Cluster to initiate the distribution of the patch to all cluster members. Clicking Cancel will stop distribution. Cluster Update Status blocks will be updated as each member receives the patch
    • Check Errors to initiate a check of pre-patch conditions. If the patch has not been distributed or if there was an error reported during validation this will only perform the check on the local appliance. If the patch has been distributed this will perform the check on all cluster members. The same warnings may be returned from each cluster member.
    • Remove is enabled when the patch is uploaded. Click Remove to remove (unstage) the patch from all cluster members.

    The Updates pane shows the upgrade progress and when the appliance has been successfully upgraded.