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Identity Manager 9.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

General main data of a shelf template

Enter the following properties for a shelf template.

Table 73: General main data of a shelf template

Property

Description

IT Shop node

Identifier of the IT Shop structure for creating the shelf template.

Internal name

Internal name of the shelf template.

IT Shop information

Type of shelf template. In the menu, select Shopping center template, Global shelf template, or Shelf template.

Role type

Role types for classifying shops and shelves. In the menu, select a role type.

  • Shopping center template: N/A

  • Global and special templates: You can use role types to limit the approval policies in effect. The role type is applied to the new shelf.

Location

Location of the shelf. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Department

Department the shelf belongs to. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Cost center

Cost center of the shelf. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Owner

Identity responsible for the shelf. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Deputy manager

The owner's deputy. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Attestors

 Applications role whose members are authorized to approve attestation cases for this business role.

To create a new application role, click . Enter the application role name and assign a parent application role.

NOTE:This property is available if the Attestation Module is installed.

Description

Text field for additional explanation.

Certification status

The shelf template's certification status. You can select the following certification statuses:

  • New: The shelf template was newly added to the One Identity Manager database.
  • Certified: A manager granted approval to the shelf template’s main data.
  • Denied: A manager denied approval to the shelf template’s main data.
Detailed information about this topic
Related topics

Custom main data of shelf templates

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Assigning approval policies

You can assign approval policies to global and special templates. These approval policies are passed on to every new shelf.

To assign a shelf template to an approval policy

  1. In the Manager, select the IT Shop > Shelf templates category.

  2. Select the rule template in the result list.

  3. Select the Assign approval policies task.

    In the Add assignments pane, assign the approval policies.

    TIP: In the Remove assignments pane, you can remove approval policy assignments.

    To remove an assignment

    • Select the approval policy and double-click .

  4. Save the changes.
Related topics

Assigning requestable products to shelf templates

Assign global and special shelf templates to company resources. These company resources are added as product nodes to all the shelves that are created. You can only select those company resources that are labeled with the IT Shop option and to which a service item is assigned.

Select one of the tasks in the task view to assign company resources. The tasks are only shown if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop template role class.

To assign company resources as products to a shelf

  1. In the Manager, select the IT Shop > Shelf templates category.

  2. Select the rule template in the result list.

  3. Select the Assign <company resource> task.

    In the Add assignments pane, assign company resources..

    TIP: In the Remove assignments pane, you can remove company assignments.

    To remove an assignment

    • Select the company resource and double-click .

  4. Save the changes.
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