Connecting to the Self-Service Site from the login screen
If your account is locked, and if you forgot your user name or your password, you can access the Self-Service site from the Windows logon screen, provided that the administrator has configured Password Manager to allow you to open the Self-Service site from the Windows logon screen.
To connect to the Self-Service site from the Windows logon screen on a computer running Windows 7 operating system
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Press Ctrl + Alt + Delete.
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Select your user tile and click the Forgot My Password command link on the Windows logon screen.
To connect to the Self-Service site from the Windows logon screen on a computer running Windows 8 or later operating system
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Press Ctrl + Alt + Delete.
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Select your user tile on the Windows logon screen.
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Click Sign-in options and select the Password Manager icon.
Register
Use this workflow to select which registration methods to use for registration.
The Register workflow allows the users to configure which registration methods to use for registration. However, the available registration methods depend on what the administrator has enabled for the Self-Service Site. Password Manager supports three registration methods:
NOTE: Either one or multiple methods can be available for registration.
The users must register, using the method that is set as mandatory for registration by the administrator. After registering with the mandatory method, users can choose to update using the other available methods.
Manage My Profile
Use this activity to update questions and answers, corporate mobile number and email address, or personal contact details on the Self-Service Site. The registration methods depend on what the administrator has enabled for the Self-Service Site. For first-time users, the Register workflow must be enabled and the Manage My Profile workflow must be disabled until they register. The users can select one of the following methods.
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Corporate authentication: Update the corporate authentication method. This setting is available only if the administrator of your organization allows updating the mobile number and email address when they are not available in Active Directory.
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Security questions: Update the set of question and answers.
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Personal contact method: Email and Mobile
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Email: Update the email id in the textbox, then click Next to update the email address.
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Mobile: Update the mobile number in the textbox, then click Next to update the mobile number.
Upgrade scenario: The Manage My Profile workflow is available only for registered users who have already registered using the available registration method on the Self-Service Site. The user can identify the methods available for update, by 
(green) or 
(red) color icons. After the user sets a value for any of the available authentication methods either through Register or Manage My Profile workflow, a (green) color icon is displayed against the specific registration method. If the (red) color icon is displayed against any registration method, it indicates that the user has not used that registration method or set any value in Active Directory.
Creating and updating the user profile
To register with Password Manager, you need to create a user profile. A user profile is a series of security questions (Q&A), corporate mobile number and email address, and personal contact details to which you specify the appropriate information. Later, this information is used to authenticate users when using the Self-Service site to reset your forgotten passwords or unlock your account. When you create or update your user profile, ensure that nobody knows the correct answers to the Q&A profile questions. However, the registration methods depend on what the administrator has enabled for Self-Service site.
To create or update your user profile
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Connect to the Self-Service Site as described in Connecting to the Self-Service Site.
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On the Home page, click the Register or Manage My Profile link.
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Follow the steps in the wizard to complete the task.
