This activity is a core activity of the Unlock Q&A Profile workflow. It allows helpdesk operators to unlock users’ Questions and Answers profiles using the Helpdesk site.
You do not need to configure any settings for this activity.
This activity is a core activity of the Unlock Q&A Profile workflow. It allows helpdesk operators to unlock users’ Questions and Answers profiles using the Helpdesk site.
You do not need to configure any settings for this activity.
This activity is a core activity of the Enforce Update of Q&A Profile workflow. It allows helpdesk operators to immediately enforce update of users’ Q&A profiles if the profiles are not compliant with the current Questions and Answers policy.
This activity is performed when an error occurs during workflow execution. In this case, the activity reruns any helpdesk workflow from the very beginning. If a critical error occurs, for example, user’s account or Q&A profile gets locked, then the Restart workflow if error occurs activity is skipped.
It is recommended to place this activity before notification activities in a workflow.
You do not need to configure any settings for this activity.
All notifications are divided into two groups: user notifications and administrator notifications. Each notification group is further subdivided into success and failure notifications. So, for each workflow four notification activities are available: Email user if workflow succeeds, Email user if workflow fails, Email administrator if workflow succeeds, Email administrator if workflow fails. By using these activities you can configure email notifications that will be sent to users and specified administrators when workflows are completed successfully or fail.
NOTE: Before configuring notifications, ensure that you have configured the outgoing mail servers. To specify the SMTP server settings, use the procedure outlined in Outgoing Mail Servers.
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