If a user did not receive an email notification, first check to see if you have set everything up in SPP correctly for the email notifications to work properly. For more information, see Enabling email notifications..

Notification lists

SPP does not dynamically maintain the email addresses for an escalation notification contact list.

If you change a SPP user's email address or delete a SPP user after creating a policy, you must update the email addresses in escalation notification contact lists manually. For example, when you create a policy, you can indicate who to contact when emergency access has been used. If a user has changed an email address, the notification will not be received by that individual. Furthermore, if a user has been deleted from SPP, the user will still receive the notification.