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Password Manager 5.9.7 - How-to Guide

Overview Licensing Upgrading Secure Password Extension Password Policy Manager Configuration Reinitialization Reports Starling 2FA Customizations Troubleshooting


The Password Manager license specifies the maximum number of user accounts enabled for management by Password Manager in all managed domains. When launching the Administration site, Password Manager counts the actual number of user accounts defined in all of the User scopes, and compares it with the maximum number specified by the license. If the number exceeds the maximum licensed number, a license violation occurs. A warning message is displayed on every connection to the Administration site of Password Manager. In the event of a license violation, you have the following options:

  • Exclude a number of user accounts from the user accounts managed by Password Manager to bring your license count in line with the licensed value and reconnect to the Administration site to recalculate the license number
  • Remove one or more managed domains to decrease the number of managed user accounts
  • Purchase a new license with a greater number of user accounts. Click Licensing on the left menu and then select Install License

Note that the following items are not limited by the license:

  • The number of computers connected to the Administration, Self-Service, and Helpdesk sites of Password Manager
  • The number of Password Manager instances in a large enterprise. Password Manager can be installed on multiple servers for enhanced performance and fault tolerance with no impact to the license count

Using a license from a previous version

The License keys are set for major versions, such as 4.x or 5.x. As such, when the product changes to a major version number, a new key must be used.

For example, if you are currently running 4.7, then you must obtain a new License Key in order to upgrade and install any version of 5.x.

Telephone verification license

Password Manager previously provided the option for a separate Telephone Verification license using Telesign. If you already own a Telephone Verification license, you may continue to use it. New licenses can no longer be purchased as this feature has been replaced with Starling Two-Factor Authentication.

Starling 2FA license

Password Manager has the option to use Starling Two factor (2FA) Authentication.

Starling Two-Factor Authentication is a SaaS application that enables two-factor authentication on Password Manager. Starling Two-Factor Authentication uses the token generated by SMS, phone call or Defender Cloud application for authentication. Users can use this token to authenticate themselves on the Self-Service site and Helpdesk site.

For more information regarding Starling Two-Factor Authentication, see Starling 2FA later in this Guide.

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