Connector limitations
ShareFile offers users a platform for secure content collaboration, file sharing, and synchronization for documents and workflows. It offers cloud-based and on-premises storage, virtual data rooms, and client portals.
Supervisor configuration parameters
To configure the connector, following parameters are required:
Supported objects and operations
Users
Table 168: Supported operations for Users
|
Create User |
POST |
|
Update User |
PATCH |
|
Delete User |
DELETE |
|
Get User |
GET |
|
Get All Users |
GET |
Groups
Table 169: Supported operations for Groups
|
Create Group |
POST |
|
Update Group |
PATCH |
|
Delete Group |
DELETE |
|
Get Group |
GET |
|
Get Group Members |
GET |
|
Add Group Members |
POST |
|
Remove Group Members |
DELETE |
|
Get All Groups |
GET |
Mandatory fields
Users
- emails.value
-
name.familyName
-
name.givenName
Groups
Not Applicable
User and Group mapping
The user and group mappings are listed in the tables below.
Table 170: User mapping
| Id |
id |
| userName |
email |
| name.Formatted |
FullName |
| Name.FamilyName |
LastName |
| Name.GivenName |
FirstName |
| Password |
Password |
| DisplayName |
FullName |
| email.value |
email |
| Active |
IsDeleted |
| Extension.Organization |
Company |
| Created |
DateCreated |
Groups
Table 171: User mapping
| Id |
id |
| DisplayName |
Name |
| members.value |
User.Id |
| members.display |
User.FirstName+User.LastName |
-
Pagination is not supported by cloud application for both Users and Groups object
-
Group Information such as, the groups to which the user is associated is not displayed when we retrieve Users object.
-
Only 5 users can be created for trial instance on the Cloud Application.
-
Email id is considered as your user name. To update the username, you should update the email id.
-
Last modified date is not supported by the Cloud application for User object.
-
Last Modified and Created date is not supported by the Cloud application for Group object.
-
Deleted users can be retrieved as the Cloud application supports soft delete of users.
- Deleted user can be updated though the User Id.
-
Group membership operation can be ignored when you have an invalid User Id in the members list.
Zendesk
Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.
Supervisor configuration parameters
To configure the connector, following parameters are required:
Supported objects and operations
Users
Table 172: Supported operations for Users
|
Create User |
POST |
|
Update User |
PUT |
|
Delete User |
DELETE |
|
Get User |
GET |
|
Get All Users |
GET |
|
Get All Users with Pagination |
GET |
Groups
Table 173: Supported operations for Users
|
Create Group |
POST |
|
Update Group |
PUT |
|
Delete Group |
DELETE |
|
Get Groups |
GET |
|
Get All Groups |
GET |
|
Get All Users with Pagination |
GET |
|
Update Membership |
PUT |
Mandatory fields
Users
Groups
DisplayName
NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.
User and Group mapping
The user and group mappings are listed in the tables below.
Table 174: User mapping
| Id |
id |
| UserName |
email |
|
DisplayName |
name |
|
Timezone |
time_zone |
|
Locale |
locale |
| PhoneNumbers[].Value |
phone |
| Emails[].Value |
email |
|
Active |
active |
|
Meta.Created |
created_at |
|
Meta.LastModified |
updated_at |
Groups
Table 175: Groups mapping
| Id |
id |
|
DisplayName |
name |
|
Meta.Created |
created_at |
|
Meta.LastModified |
updated_at |
Connector limitations
-
A user with Agent role only can be added to group membership.
-
Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.
-
If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.
-
Users can be deleted multiple times as the cloud application supports soft delete.
-
APIs are rate limited and for more details refer Usage limits.
Supervisor configuration parameters
Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.
To configure the connector, following parameters are required:
Supported objects and operations
Users
Table 172: Supported operations for Users
|
Create User |
POST |
|
Update User |
PUT |
|
Delete User |
DELETE |
|
Get User |
GET |
|
Get All Users |
GET |
|
Get All Users with Pagination |
GET |
Groups
Table 173: Supported operations for Users
|
Create Group |
POST |
|
Update Group |
PUT |
|
Delete Group |
DELETE |
|
Get Groups |
GET |
|
Get All Groups |
GET |
|
Get All Users with Pagination |
GET |
|
Update Membership |
PUT |
Mandatory fields
Users
Groups
DisplayName
NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.
User and Group mapping
The user and group mappings are listed in the tables below.
Table 174: User mapping
| Id |
id |
| UserName |
email |
|
DisplayName |
name |
|
Timezone |
time_zone |
|
Locale |
locale |
| PhoneNumbers[].Value |
phone |
| Emails[].Value |
email |
|
Active |
active |
|
Meta.Created |
created_at |
|
Meta.LastModified |
updated_at |
Groups
Table 175: Groups mapping
| Id |
id |
|
DisplayName |
name |
|
Meta.Created |
created_at |
|
Meta.LastModified |
updated_at |
Connector limitations
-
A user with Agent role only can be added to group membership.
-
Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.
-
If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.
-
Users can be deleted multiple times as the cloud application supports soft delete.
-
APIs are rate limited and for more details refer Usage limits.
Supported objects and operations
Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.
Supervisor configuration parameters
To configure the connector, following parameters are required:
Users
Table 172: Supported operations for Users
|
Create User |
POST |
|
Update User |
PUT |
|
Delete User |
DELETE |
|
Get User |
GET |
|
Get All Users |
GET |
|
Get All Users with Pagination |
GET |
Groups
Table 173: Supported operations for Users
|
Create Group |
POST |
|
Update Group |
PUT |
|
Delete Group |
DELETE |
|
Get Groups |
GET |
|
Get All Groups |
GET |
|
Get All Users with Pagination |
GET |
|
Update Membership |
PUT |
Mandatory fields
Users
Groups
DisplayName
NOTE: Additional features supported: Zendesk connector supports attribute selection for the response based on the attributes mentioned in the query parameters ?attributes=.
User and Group mapping
The user and group mappings are listed in the tables below.
Table 174: User mapping
| Id |
id |
| UserName |
email |
|
DisplayName |
name |
|
Timezone |
time_zone |
|
Locale |
locale |
| PhoneNumbers[].Value |
phone |
| Emails[].Value |
email |
|
Active |
active |
|
Meta.Created |
created_at |
|
Meta.LastModified |
updated_at |
Groups
Table 175: Groups mapping
| Id |
id |
|
DisplayName |
name |
|
Meta.Created |
created_at |
|
Meta.LastModified |
updated_at |
Connector limitations
-
A user with Agent role only can be added to group membership.
-
Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.
-
If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.
-
Users can be deleted multiple times as the cloud application supports soft delete.
-
APIs are rate limited and for more details refer Usage limits.