After being imported (for more information, see Importing hardware tokens), administrators can assign a token to a user through either the Hardware Tokens page or the Users page.
IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.
Click Assign token.
The token will now appear listed as assigned to the user.
In the dialog, use the search field to locate the token by name or serial number. Once you have located the correct token, click Assign token.
The token will now appear listed as assigned to the user.
To ensure the token is working correctly with Starling Two-Factor Authentication, administrators and Helpdesk can test the response generated by the token.
IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.
Click Test.
NOTE: If the test fails, you can try resetting the token counter (For more information, see Resetting a hardware token).
Click Test.
NOTE: If the test fails, you can try resetting the token counter (For more information, see Resetting a hardware token).
After being imported (for more information, see Importing hardware tokens), if a user is reporting issues with their token being unable to authenticate, you can reset a token if there is an issue with the counter being out of sync.
IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.
In the Confirm dialog, click Yes. Once a token has been reset, you can test the token to confirm it is working with Starling Two-Factor Authentication (for more information, see Testing a hardware token assigned to a user).
NOTE: If the token is still having issues you may need to try reprogramming the token and then reimporting the new token file.
In the Confirm dialog, click Yes. Once a token has been reset, you can test the token to confirm it is working with Starling Two-Factor Authentication (for more information, see Testing a hardware token assigned to a user).
NOTE: If the token is still having issues you may need to try reprogramming the token and then reimporting the new token file.
After being assigned (for more information, see Assigning a hardware token to a user), Primary Administrators can unassign a token from a user through either the Hardware Tokens page or the Users page. Once a user has been unassigned, they will no longer be able to use the token for authenticating.
Click Unassign user.
The user will no longer be assigned to the token.
In the Unassign token dialog, click Yes.
The token will no longer be assigned to the user.
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