Voltar
-
Título
VMWare console is a blank black square; PSM command window (CMD.exe) is blank out; PSM display is blurry; text is not clear. -
Descrição
When accessing a PSM Session over a remote desktop (RDP) session, some issues may be seen. A VMWare Conole screen may be a blank black square. Other symptoms; command window (CMD.exe) may be blank; background or text may be blurry.
-
Causa
The color depth of the PSM Session may be set to 8 bit color depth.
-
Resolução
Regarding VMWare:
Set the RDP color depth to be 16 bit or higher as detailed in this VMware KB article:
For other issues, please review the PSM Session color depth.
In '/tpam' navigate to the Account in question under "Manage Accounts".Under the "PSM Details" tab, confirm that the "color Depth" is set to 16 bit rather than 8 bit.