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Title
Mapping error between Azure and AD or ARS. -
Description
You may encounter an error when mapping Azure with AD or ActiveRoles, when the mapping is configured to look at the ImmutableID of the Azure User and the ObjectGUID attribute of the AD or ActiveRoles user.
Map operation aborted. Details: {"odata.error":{"code":"Request_BadRequest","message":{"lang":"en","value":"Unsupported directory object class 'User' in query against link 'owners'."}}}
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Cause
This is a product defect (TF00492808).
When Objects are synchronized using tools other than Quick Connect Sync Engine, for example Microsoft DirSync tool, the immutable ID generated on the Azure AD is in a different format than the immutable ID generated when objects are synchronized using Quick Connect Sync Engine. In such scenarios, mapping of the objects using the rule (objectGuid == ImmutableID) does not work.
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Resolution
WORKAROUND
Recreate connections, mappings and workflows for Azure and AD or ARS.
STATUS:
This will be fixed on a future release of the product. If you require this immediately corrected, please contact support for a hotfix referencing the defect ID TF00492808.
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Change Request
TF00492808