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Title
Public Hotfix for Salesforce API endpoints in Cloud Services Connector -
Description
As of January 1, 2016 the following error is displayed within the One Identity Quick Connect for Cloud Services console:
"Cannot connect using specified connection settings"
"remote name could not be resolved 'www.salesforce.com'"
(Note: Customers connecting to the Salesforce testing environment i.e., Salesforce Sandbox are not impacted with this issue.)
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Cause
As of January 1st 2016, Salesforce will be retiring the URL of: www.salesforce.com as an API endpoint. This endpoint URL is the method by which 3rd party applications connect and interact with Salesforce. The new API endpoint is login.salesforce.com
This change renders all 3rd party API login attempts invalid, and results in a complete loss of functionality.
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Resolution
Please download the hotfix by clicking here.
Once the hotfix is installed the One Identity Quick Connect for Cloud Service Salesforce connector will start utilizing the correct 3rd party Salesforce API, i.e. https://login.salesforce.com/services/Soap/u/19.0. It is suggested to install the hotfix as soon as possible to ensure proper functinoality before the January 1, 2016 deadline.
How to install this hotfix
- Copy the supplied file QuickConnectforCloudServices-3.6.1-SOL180074.exe.rename to the One Identity Quick Connect for Cloud Services 3.6.1 computer.
- Remove the .rename file name extension.
- Run the file QuickConnectforCloudServices-3.6.1-SOL180074.exe and follow the on-screen instructions to complete the hotfix installation.
Please review the included ReadMe file for further information.
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Change Request
TF00504077