Return
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Title
A password synchronization operation may fail to change a password in SAP -
Description
A password synchronization operation may fail to change a password in SAP, displaying the following non-informative error message:
"An error has occurred while connector was processing password sync request. Details: Call 'UpdateUser'execution failed!
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Cause
This occurs when the new password does not meet the password requirements set in SAP. This can also happen when the user account is locked in SAP. -
Resolution
WORKAROUNDCheck the password synchronization settings to make sure that the new password meets the password requirements in SAP. Confirm that the users account is not locked out within SAP. -
Change Request
TF00259635