Return
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Title
Password Sync request is sent to all QC/ARS Sync servers -
Description
Every time a souce user´s password is changed/reset, all available QC/ARS Sync servers receive and process each password change request. In addition, there is a custom script set in the source connector handler to send notifications to each user when their password is changed, unfortunately this notification is sent several times. -
Cause
Some or all available QC/ARS Sync servers use different DBs. -
Resolution
Workaround:
Export configuration and verify which DB is being used. If the wrong DB is being used, follow below steps:
1.- Export configuration from a primary or a QC/ARS Sync server already configured and using the correct DB.
2.- Un-install QC/ARS Sync from a server using a wrong DB.
3.- Deploy QC/ARS Sync and choose below option to import exported configuration from step 1:
4.- Follow steps 2 and 3 for each QC/ARS Sync server using a wrong DB.