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Title
When mounting using smb getting an error: "Broken pipe" -
Description
When mounting using smb getting an error: "Broken pipe"
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Cause
Kerberos problem in 3.5.2 - Product defect
Kerberos setup - Wrong enteries in the /Library/Preferences/edu.mit.Kerberos file
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Resolution
1 - Upgrade to 4.x version of the product
2 - Ensure the /Library/Preferences/edu.mit.Kerberos file is setup properly
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Additional Information
Troubleshooting commands:
1 - /usr/bin/klist
Make sure that there are three tickets in there, a TGT, a service ticket for the host, and a service ticket for the remote server.2 - /opt/quest/bin/vastool configure -f /Library/Preferences/edu.mit.Kerberos realm <realm> <realm> commandThe above command can be used to setup the kerberos file.3 - /opt/quest/libexec/vas/scripts directory and run the vas_status.sh scriptThis will report any errors4 - /opt/quest/bin/vastool klistThe above command will show which tickets are available. This assists in knowing where during the Kerberos process things are breaking.A) Is there a TGT and a service ticket for the host? If so, there was a difficulty in acquiring the service ticket for the remote server.
B) Is the TGT and host’s service ticket missing?
If so then typically (99.99% of the time) the user logged in with disconnected authentication at which point it’s a standard disconnected authentication attempt troubleshooting.
The other .01% of the time is because the CCache server isn’t running which can sometimes be caused by UIDs < 1000 on a Mac. Quest has never recommended UIDs less than 1000 and always encourages that they are >= 1000. If this is the case, then increase the UID and retry.