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Title
Error when trying to enable SRA for SGODSE SPS instance -
Description
The following error appears when attempting to enable SRA for the SGODSE SPS instance:
Unexpected Error Encountered An error was encountered while enabling Safeguard Remote Access: Failed to enable Sra for Sps.
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Cause
This error occurs when another person is logged into SPS as Administrator while the Starling SGODSE UI was attempting to enable SRA. -
Resolution
SPS locks configuration changes when an Administrator is logged in such that only the first Administrator user to log in to SPS Web UI will be able to make configuration changes. The solution is to make sure to have all users log out of SPS Web UI, then the attempt to enable SRA from Starling SGODSE UI should succeed.