Return
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Title
Safeguard On Demand Starling Edition DNS issue -
Description
The Safeguard On Demand Starling Edition is unable to resolve on premise hostnames even when the correct DNS server is specified in Starling under SGODSE home page -
Resolution
WORKAROUND:
Login to SGODSE home page here: https://pam.cloud.oneidentity.com/
Under View Connection settings
- Click on Edit Settings
- Copy the current DNS Server IP showing under "Your on-premise DNS server" then replace it with another IP address. Any IP address will suffice, it is only intended to make a 'change', then save
- You will see the button for Edit Settings changed to Updating..
- Allow a few minutes for the change to complete
- Click on Edit Settings to revert the change made earlier.
- Replace the place holder IP to the original DNS server IP under "Your on-premise DNS server" and save
- Allow a few minutes for the change to complete
- Login to the SPP instance > Expand Appliance Management > Appliance > Network Diagnostics > NSLookup
- Test NSLookup to verify that SPP can now resolve on-premise hostnames successfully.