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Title
Self-Service Elevation Requests prompt does not appear -
Description
Self-Service Elevation Requests has been configured, but when a Domain User executes an MSI (Windows Installer), the Self-Service Elevation Requests prompt does not appear.
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Cause
Self-Service Elevation Requests prompts are contingent upon the return code of the initiated process. If the process returns a "failed" value to the OS (Operating System) due to insufficient permissions, Self-Service Elevation Requests automatically detects it.
MSI files differ in that, it is at the discretion of the Developer to determine what code is returned to the OS when a User cancels the UAC (User Account Control) dialog box. Often, MSI return codes appear to indicate that the User performed a standard cancel which in turn do not indicate that UAC was ever involved in the process.
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Resolution
Typically, Self-Service Elevation Requests for MSI files require the User to:
- Right-click the MSI
- Select "Elevate!"