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What's new for Safeguard Privilege Manager for Windows

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Knowledge Base Articles

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4268357 - KACE Politicas de Suporte e Ciclo de vida do Software

A Política do Ciclo de Vida do Suporte ao Produto descreve as fases durante as quais nossos produtos são elegíveis para atualizações (correções...

Created: August 24, 2022
Revised
4280142 - Could not connect to the database - Error 28

When attempting to access the reporting capabilities in the Privilege Manager console, the following error message may appear: A network...

Revised: August 24, 2022
4293379 - Client install error Windows 10 Creator Edition

The Privilege Manager client does not get installed on Windows 10 Creators Update (Build 1703) 

Revised: August 24, 2022
4316059 - Cannot Repair Installation

Unable to repair Privilege Manager's client installation. May receive an error "1920: Service 'CSEHost' (CSEHost) failed to start."  

Revised: August 24, 2022
4220955 - Cannot Elevate Network Properties

Unable to elevate Network Properties.

Revised: August 24, 2022
4298745 - Mail notification not send in Self-Service Request

When the Self-Service Request feature is configured, the rule works and the request is listed in the console, but no notification is received on...

Revised: August 24, 2022
4287280 - Long delays on logon time while Please wait message is displayed

When Please wait message is shown there is a long delay until desktop is loaded. It happens when there is a policy enabled for data collection...

Revised: August 24, 2022
4231427 - Large reporting log file - PADataCollectionWebSvc_Log.txt

The Data Collection\Reporting log file is growing too large: C:\ProgramData\Privilege Authority\PADataCollectionWebSvc_Log.txt

Revised: August 24, 2022
4325339 - Is there any way to configure PM to send a Email notification to the admin of the request?

Is there any way to configure Privilege Manager to send a Email notification to the admin of the request?

Revised: August 24, 2022
4271225 - What's new in version 4.2

Please see below for the new features and enhancements in Privilege Manager for Windows in version 4.2.  Also, customers upgrading from previous...

Revised: August 24, 2022
4266992 - What's new in version 4.3

Please see below for the new features and enhancements in KACE Privilege Manager for Windows in version 4.3.  Also, customers upgrading from...

Revised: August 24, 2022
4262915 - What's new in version 4.1 and license requirement

Please see below for the new features and enhancements in Privilege Manager for Windows in version 4.1.  Also, customers upgrading from previous...

Revised: August 24, 2022
4267104 - What's new and version 4.0 and license requirement

Please see below for the new features and enhancements in Privilege Manager for Windows in version 4.0.  Also, customers upgrading from previous...

Revised: August 24, 2022
4289695 - What the PAStandardUser local account on the client is used for

What is the PAStandardUser local account on the client used for?

Revised: August 24, 2022
4255631 - Windows 10 Support

Support for Windows 10 

Revised: August 24, 2022
4294497 - How to determine what SQL instance is hosting the PAReporting database

How to determine what SQL instance is hosting the PAReporting database.

Revised: August 24, 2022
4313258 - How to deploy the Privilege Manager client to client workstations

The Privilege Manager client needs to be deployed to client workstations on the network.

Revised: August 24, 2022
4304135 - How to delete old data collection information

If old records kept in PAReporting database, such as DBO.Activity, DBO.Discovery and DBO.DeployedRules, need to be deleted, then a script is...

Revised: August 24, 2022
4220989 - How to customize Self-Service email responses

How to edit the "Message" that is predefined when sending a response for a Self-Service Elevation Request.    

Revised: August 24, 2022
4271717 - Error "The ScriptLogic.Common.CoreServices.dll could not be loaded" when "Users with Local Admin Rights" is used

The following error message is displayed in the Privilege Manager 4.0 console when clicking Add on the “Users with Local Admin Rights” dialog...

Revised: August 24, 2022
4225307 - Error "Could not connect to database" when accessing database from remote Privilege Manager client

When attempting to access the Privilege Manager database for reporting, a Database Connection Error displays the message: "Could not connect to...

Revised: August 24, 2022
4313244 - How to create a Shared Filter in Privilege Manager

A new shared filter needs to be created for the reports in Privilege Manager.

Revised: August 24, 2022
4292527 - How to create a rule to elevate Computer Management application

To create a rule that properly elevates the privileges of a regular user to be able to execute the computer management application, the correct...

Revised: August 24, 2022
4284527 - How to create a rule using the Blacklist feature

The Blacklist feature can explicitly prevent the execution of applications which by default do not require administrator privileges to install or...

Revised: August 24, 2022
4243360 - How to create a scheduled report and setup email notification for Privilege Manager 3.1

This article explains how to create a scheduled report and setup email notification for Privilege Manager 3.1

Revised: August 24, 2022
4267044 - How to configure Temporary Session Elevation

Temporary Session Elevation (TSE) allows an administrator to generate elevation passcodes that can provide end users the ability to temporarily...

Revised: August 24, 2022
4252586 - How to configure email notifications for self-service elevation requests in Privilege Manager 3.1

This article explains how to set up email notifications for self-service elevation requests in Privilege Manager 3.1. for Windows Note:  This...

Revised: August 24, 2022
4292265 - How to change default logging folder

A specific folder is needed to save the logging information.

Revised: August 24, 2022
4317935 - How to blacklist an application

Blacklist rules are a new feature introduced in Privilege Manager for Windows 4.0.  Blacklist rules deny user access to an application, regardless...

Revised: August 24, 2022
4225395 - What is the Process Integrity Level setting?

What is the Process Integrity Level setting?

Revised: August 24, 2022
4225417 - What are common privilege elevation rules and where can they be viewed?

What are common privilege elevation rules and where they can be viewed?

Revised: August 24, 2022
4228247 - Video: How to deploy the Client

Please see the video below for the Client Installation of Privilege Manager for Windows.

Revised: August 24, 2022
4225492 - Video: How to install Privilege Manager for Windows

Please see the video below for how to install Privilege Manager for Windows.

Revised: August 24, 2022
4225322 - Video: How to configure Setup Tasks (Basic Setup)

Please see below for the video on how to configure Setup Tasks (Basic Setup).

Revised: August 24, 2022
4235279 - Valadition Logic issue with Computer AD Group Membership

When attempting to enforce validation logic, based on Group membership, the rule is not being applied to client machines.

Revised: August 24, 2022
4228235 - User Interface Language Translation

Privilege Manager supports the text customization of all user-facing dialogs on client computers. In addition to the ability to change the default...

Revised: August 24, 2022
4268094 - Unblock a file before extracting or running it

After downloading a file from the internet or copying a file from another machine, the file is marked as "Blocked".

Revised: August 24, 2022
4225271 - Unable to open Microsoft Word or Excel Documents

Unable to open Microsoft Word or Excel documents after installing the Privilege Manager (PM) client on Windows 10. After installing the PM client...

Revised: August 24, 2022
4280852 - Is SQL Server 2017 supported?

Is SQL Server 2017 supported in Desktop Authority and Privilege Manager for Windows?

Revised: August 24, 2022
4262519 - Is KACE Privilege Manager for Windows affected by CVE-2021-44228?

his article addresses the status for KACE Privilege Manager for Windows in regards to the Apache Log4j2 Zero-Day exploit identified under CVE-2021...

Revised: August 24, 2022
4259823 - Impact of CVE-2021-44228 Apache Log4j Vulnerability

A critical vulnerability was recently discovered related to systems/software that run Apache Log4j More information about this vulnerability can...

Revised: August 24, 2022
4259147 - How to use the Client Data Collection Settings Wizard

How to use the Client Data Collection Settings Wizard to set up, modify or discard settings

Revised: August 24, 2022
4315802 - How to use Process Explorer to create rules in Privilege Manager

How to use Process Explorer to create rules.

Revised: August 24, 2022
4279364 - How to troubleshoot Privilege Manager

How to troubleshoot Privilege Manager.  Information and tips on how to go about troubleshooting rules that appear to not be working.

Revised: August 24, 2022
4292656 - How to test SMTP configuration for Office365

The SMTP configuration must be tested before entering it in the server configuration

Revised: August 24, 2022
4316478 - How to subscribe to RSS Feeds/Product Notifications

How to subscribe to RSS Feeds/Product Notifications to o pt into support notifications to receive emails about the latest software patches...

Revised: August 24, 2022
4276736 - How to size your SQL database, capacity planning, and database best practices

The goal of the attached document is to proactively manage disk capacity as it relates to Privilege Manager for Windows. The capacity planning...

Revised: August 24, 2022
4288314 - How to setup a rule for an executable

How to setup a rule for an executable in the Privilege Manager for Windows console.

Revised: August 24, 2022
4225290 - How to set up Self-Service Email Notifications

See below for how to set up Self-Service Email Notifications.

Revised: August 24, 2022
4228234 - How to prepare your environment for least privileged use

In this video we will be going over how to prepare your environment for least privileged use. 

Revised: August 24, 2022
4225499 - How to migrate the database

How to migrate Privilege Manager for Windows database? 

Revised: August 24, 2022
4301767 - How to migrate rules to a new domain

How to migrate rules to a new domain

Revised: August 24, 2022
4262881 - How to Install PAClient.msi

How to Install PAClient.msi to your assigned workstations/servers?  

Revised: August 24, 2022
4225270 - How to Export and Import Rules

How to Export and Import rules contained within a GPO. 

Revised: August 24, 2022
4225529 - How to edit a GPO to edit the Driver Installation policy to allow non-admins to install printers

How to edit the Driver Installation group policy to allow non administrators to install printers.

Revised: August 24, 2022
4304121 - Files needed to be downloaded when no internet access is available on server

Server setup task is going to be applied in console but member server does not have access to internet

Revised: August 24, 2022
4228322 - Failed to create database

When attempting to create the database to be used with Privilege Manager's Reporting and failure happens.  The error asks that the...

Revised: August 24, 2022
4294462 - Error: "Caught exception trying to process node: The null value cannot be assigned to a member with type System.Int32 which is a non-nullable value type."

The PADataCollectionWebSvc_log.txt dispalys the following error: "Caught exception trying to process node: The null value cannot be assigned to a...

Revised: August 24, 2022
4292378 - Drag and drop functionality does not work

When an application runs with elevated permissions the drag and drop functionality does not work. When an icon is dragged over the application...

Revised: August 24, 2022
4306281 - How to apply the license

A new license needs to be applied to the Privilege Manager for Windows console.

Revised: August 24, 2022
4313273 - Disaster Recovery for Privilege Manager

The server where the Privilege Manager console was installed has crashed and Disaster Recovery needs to take place.

Revised: August 24, 2022
4292149 - Specifications and requirements for installation

What is required for a successful installation?

Revised: August 24, 2022
4228197 - Slow logons with Privilege Manager and Desktop Authority clients installed

Users may experience delayed logon times when both Desktop Authority and Privilege Manager clients are installed.

Revised: August 24, 2022
4294514 - Unable to browse to all SQL instances when configuring the Server Setup for the Web Service

Unable to browse to all SQL instances when configuring the Server Setup for the Web Service. You may also not be able to browse to the SQL...

Revised: August 24, 2022
4354039 - Unable to apply Privilege Authority licenses to Privilege Manager for Windows

Unable to apply Privilege Authority licenses to the Privilege Manager installation.

Revised: August 24, 2022
4289812 - The ScriptLogic PA Reporting Service does not start

The ScriptLogic PA Reporting Service does not start.

Revised: August 24, 2022
4225358 - The processing of Group Policy failed

The error “the processing of Group Policy failed.  Windows attempted to read the file \\domain\sysvol\domain\Policies\GPO\gpt.ini from a...

Revised: August 24, 2022
4307971 - The PADataCollectionWebSvc_log.txt file has grown to a very large size

The PADataCollectionWeb_Svc_log.txt file has grown to a very large size The contents of the file may show: ThreadID: 12 ScriptLogic...

Revised: August 24, 2022
4287127 - The first backslash from UNC is dropped when rule is finished

When using " Universal Naming Convention" ( UNC ) for rule's path, the policy drops the first backslash and the policy is not applied, for...

Revised: August 24, 2022
4231432 - Temporary Session Elevation: Duration

Temporary Session Elevation (TSE) allows an administrator to generate elevation passcodes that can provide end users the ability to temporarily...

Revised: August 24, 2022
4225404 - Temporary Session Elevation: What is a session?

What is the definition of a session in relation to Temporary Session Elevation passcodes?

Revised: August 24, 2022
4271721 - Support for Exchange 2016 and Server 2016

Please see below for when the Desktop Management Suite products will support Exchange 2016 and Server 2016.

Revised: August 24, 2022
4231454 - Anti-virus exceptions

Anti-virus exceptions for KACE Privilege Manager for Windows (PM).

Revised: August 24, 2022
4322669 - An application fails to elevate with Privilege Manager for Windows

An application fails to elevate even though there is a rule present for it.

Revised: August 24, 2022
4255595 - PADataCollectionWinSvc.exe is maxing the CPU 100%

PADataCollectionWinSvc.exe CPU usage is 100% 

Revised: August 24, 2022
4313231 - No reports display in the drop down menu for Report Type when attempting to scheduled a report

When attempting to create a Scheduled Report in Privilege Manager, no reports display in the drop down menu for Report Type.

Revised: August 24, 2022
4320725 - MSI install still prompts for credentials, even with rule created.

Attempting to create a PM rule to allow MSI installers to be run from a network share. After creating a rule pointing to the network share path of...

Revised: August 24, 2022
4287175 - After upgrade Reporting service won't start

After upgrade to most recent version, the ScriptLogic Reporting Service won't start. It returns an error 2: The system cannot find the file specified.

Revised: August 24, 2022
4225344 - General Frequently Asked Questions (FAQ's)

See below for general Frequently Asked Questions (FAQ's) for Privilege Manager for Windows.

Revised: August 24, 2022
4354896 - Minimal permissions needed for the database user group and web service account

Minimal permissions needed for Privilege Manager for Windows database user groups and web service accounts.

Revised: August 24, 2022
4326268 - Mapped Drives are not functioning correctly

Mapped drives being mapped using a logon script are either not shown or come up with a red X and the user is unable to “disconnect” drive using...

Revised: August 24, 2022
4313252 - Mandatory cumulative Hotfix for Privilege Manager for Windows 4.0.6.11

This Privilege Manager Version 4.0.6.11 mandatory hotfix/patch may receive additional testing.  For complete product information, refer to the...

Revised: August 24, 2022
4288983 - Service account is not changing when re-configuring the server service

When changing the user account for the ScriptLogic PA Reporting service via the Configure a Server wizard in Privilege Manager, the user is not...

Revised: August 24, 2022
4271469 - Server 2019 support

Would like to know if KACE Desktop Authority or KACE Privilege Manager is compatible with Server 2019.

Revised: August 24, 2022
4313218 - Self-Service Elevation Requests prompt does not appear

Self-Service Elevation Requests has been configured, but when a Domain User executes an MSI (Windows Installer), the Self-Service Elevation...

Revised: August 24, 2022
4225239 - Self-Service Elevation Request = Not Applicable

When viewing the status of Self-Service Elevation Request you see "Not Applicable"

Revised: August 24, 2022
4317849 - Instant Elevation does not execute for all file extensions

Instant Elevation has been configured for Domain Users but when they attempt to start a process, they are still prompted for Administrator...

Revised: August 24, 2022
4313262 - ActiveX Rules are not working

An ActiveX rule has been created but users are still not able to install an ActiveX component.

Revised: August 24, 2022
4233903 - ActiveX rules not applied

ActiveX rules not applied even though the rules show in the registry.

Revised: August 24, 2022
4313211 - (UAC) User Access Control prompts for credentials in spite of existing rule

A rule is set but UAC still prompts for credentials.

Revised: August 24, 2022
4225402 - "There is a problem with this Windows Installer package."

The Privilege Manager installation fails to complete with the following error:   “Installer Information There is a problem with this Windows...

Revised: August 24, 2022
4225412 - Rules not applying "Access is denied" in CSEHostEngine log

Rules are not applying to workstations even though they are listed in the Registry. CSEHostEngine.log contains this message: CProcessMonitor...

Revised: August 24, 2022
4292569 - Rules are not applied after system starts

After every reboot or system start, the rules are not applied and the agent icon is not seen in System Tray. Executing a gpupdate / force command...

Revised: August 24, 2022
4304451 - Rule is not applied to all computers

A new rule is created, and it is applied to some computers but not all of them, also on some computers where the new rule was working it stops...

Revised: August 24, 2022
4287323 - Reporting and advanced features are greyed out or disabled

When the console starts and opens up, the reporting and advanced features options are greyed-out or disabled Only basic options are available...

Revised: August 24, 2022
4298691 - Privilege Manager instance in SQL Express edition has reached its size limitation

When configuring the server, an error message is received:

Revised: August 24, 2022
4298553 - Privilege Manager Server not found when browsed

Privilege Manager server is not found when browsing for servers

Revised: August 24, 2022
4290658 - Privilege Manager for Windows server error when Fips Compliance Policies are enabled

When FIPS Compliance policies are enabled on the Windows server where PM4W is running the following error appears when accessing http://pm4wserver...

Revised: August 24, 2022
4225353 - Privileged Application Discovery has not returned results

Privileged Application Discovery has not returned results.

Revised: August 24, 2022
4279372 - Error on the client "A digitally signed driver is required" requesting signed drivers

An error is received on client machines: Program Compatibility Assistant "A digitally signed driver is required"

Revised: August 24, 2022
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Product Life Cycle

New

None at this time

Revised

None at this time