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Title
SPP does not display launch remote web session button -
Description
"Launch Web Session" button is missing from dropdown menu.
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Cause
There can be multiple causes for "Launch Web Session" option missing. In this KB article we will mainly cover configuration issues. -
Resolution
Solution 1:
There is a "Show Session Launch Button" option available to users under "My Request Options" in the web client. This toggle is disabled by default. Users may want to enable it and try again.
Solution 2:
Make sure the SRA is activated: SPS > Starling Integration > Enable Safeguard Remote Access = true
Solution 3:
Check whether SPP has been joined to Starling. If it is not, joining SPP to Starling should bring the button back.