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FAQ - One Identity Starling Organization Trouble Joining Information -
Description
This guide provides detailed guidance for joining your Starling Capable One Identity Product to Starling Cloud.For more details regarding Microsoft Azure Authentication please see this article.
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Resolution
Instructions for joining Starling Capable Products to Starling Cloud
If you have a Starling Organization you can join your Starling Capable product to this Organization.
- Ensure you are an Organization Admin of the Starling Organization to which you would like to join your Starling Capable product.
- Follow the instructions below under "Initiating Join from Within Your Starling Capable Product".
In order to take advantage of additional functionality provided to the Starling Capable product by Starling services that integrate with that product (such as Starling Connect or Starling Cloud Assistant) you need to purchase a subscription or have an active trial of these Starling services.
Initiating join from within your Starling Capable Product.You will find an option to join with Starling within the settings area of your Starling Capable product. Once you have selected "Join to Starling", follow the on-screen instructions to complete the join process.
If you are joining to Starling from a web browser you may be prompted to review and confirm the address of the One Identity product that you are joining from. Please check that this URL is known to you and correct before continuing.
To find out more information on leveraging Starling features in the product after joining, please reference the technical documentation for your Starling Capable product.
If this information doesn't address your question or issue, please see the Troubleshooting guide below.
Viewing One Identity products currently joined to a Starling OrganizationYou can view the One Identity products that are currently joined to your Starling Organization under this subscription as follows:
- Sign in to Starling at Get Started.
- If you belong to more than one Starling Organization, select the desired organization.
- Click the “gear” icon to go to the Settings page and under Configuration à Joined Products click “Manage” to view the One Identity products that have been joined to your Starling organization.
TROUBLESHOOTINGPROBLEM SOLUTION After selecting "Join to Starling" in the product, the web browser displays "Unable to Connect" or another general error message (e.g. "Not Found", "Server Not Found", etc.). - Confirm internet access is available and retry.
- Check the status of Starling services at https://status.cloud.oneidentity.com.
Your organization has purchased a subscription to the participating Starling services directly (e.g. Starling Connect or Starling Cloud Assistant) but the services in the Starling Organization you have joined show up in trial mode or have expired. - Ensure the correct Starling Organization was selected during the join process. The One Identity Starling Capable product must be joined to the same Starling Organization where the participating Starling services were activated. To change the Starling Organization the product is joined to, select "Unjoin Starling" from within the product and then repeat the join process using the correct Starling Organization.
- Ensure the purchaser of the Starling services at your organization has activated the subscription(s) using the welcome email(s) they received after purchasing the subscription(s).
After selecting "Join to Starling" in the product, the web browser displays "You must be a One Identity Starling collaborator or an Organization Admin for your Starling organization in order to join to Starling". - Ensure you are an Organization Admin of the Starling Organization to which you would like to join your Starling Capable product.
After selecting "Join to Starling" in the product, the web browser displays "The instance that you are trying to join to Starling has already been joined to a Starling organization". - This message means that you have previously joined your product to a different Starling Organization. You need to unjoin your product from Starling before you can rejoin to the new tenant. To change the Starling Organization the product is joined to, select "Unjoin Starling" from within the product and then repeat the join process using the correct Starling Organization.
After selecting "Join to Starling" in the product, the web browser displays "The license number provided is either not valid, has expired or is already in use". - Ensure that the license number for your product is valid.
After selecting “Join to Starling” and entering your email address, the following message is displayed: “Sorry, you are currently unable to join to Starling. You must have a Starling Account in order to join to Starling” - Close the current window to stop the “Join to Starling” process
- Open a web browser and browse to www.cloud.oneidentity.com
- Click on "TRY STARLING" button
- Complete registration form
- If required, click link in email sent from Starling to validate your account
- Restart the "Join to Starling" process from within your One Identity Starling Capable product
After selecting “Join to Starling” in the product, the web browser displays a message stating that an application would like to have permission to join to your Starling organization. The address of the application displayed is not one that you recognize. - Click the "Cancel" button to stop the "Join to Starling" process.
- Restart the "Join to Starling" process from within your One Identity Starling Capable product
- If the problem persists, please contact support
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