Return
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Title
Error Retrieving Users and Groups from Oracle IDCS -
Description
When attempting to perform a full sync from Identity Manager to Starling Connect - Oracle IDCS, the following error appears in the Job Queue when loading objects of class User and Groups. When looking at the logs of Starling Connect the error 404 Not Found is returned.
[2134003] Error running synchronization. [1777018] Error running synchronization project (ORACLE IDCS)'s workflow (Users). [1777124] Error running synchronization step (Users) of synchronization configuration (Users (<GUID>)). [1777009] Error loading system objects of class User (all) (User_Master). [1777384]: Error while reading User objects with properties (id@User, vrtdistinguishedName@User). [System.Exception] { "schemas": [ "urn:ietf:params:scim:api:messages:2.0:Error" ] "Status": 404}
Attempting to mimic the connection with Postman with the same service account works without issue. -
Cause
This was caused by the configuration of the Oracle IDCS connector in Starling Connect using the incorrect Target URL. -
Resolution
Ensure that the Target URL matches the recommended value from our documentation .
Target URL (Cloud application's instance URL used as target URI in payload - Example: https://{tenant-base-url}/admin/v1)
Using any other URL (such as /oauth2/v1/token) will test OK, but will cause the errors documented in this Knowledge Article.