Return
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Title
Not able to submit a request from catalog while authenticated via SSO -
Description
When a user logs in into One Identity Manager for Service Catalog with SSO, after selecting a role for request, the system is not adding it to the cart. It will wait for some time here and end with the message "Adding the item to selected service item list" and then "Closing service item"
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Cause
Product defect
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Resolution
WORKAROUND:
Use Identity Role Based authentication instead
STATUS:
Waiting for a fix in a future release of Identity Manager. If impacted by this issue, please contact support and request a hotfix for defect number 501992
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Change Request
501992