How to capture diagnostic logging for the Starling Two-Factor Radius Agent (232829)

When something is not working correctly these steps will provide additional and more detailed logging of what the agent is doing.

**NOTE: In versions of the Starling Radius Agent prior to version 7 there is an issue where an exception is created when debug is enabled. This causes authentications to fail. This has been fixed in version 7 available for download here:

https://support.oneidentity.com/starling-two-factor-authentication/hosted/download-new-releases

For reference the defect ID is 51130.

RESOLUTION:

 Version 6:

To enable diagnostic logging for Starling Two-Factor RADIUS Agent:

1. On a computer where Starling Two-Factor RADIUS Agent is installed, go to the Starling Two-Factor RADIUS Agent folder in the installation directory. Normally, the path to the folder is %ProgramFiles%\One Identity\Starling Two-Factor RADIUS Agent.
2. Make the following changes to the StarlingTwoFactor.RadiusAgent.Service.exe.config file in the Starling Two-Factor RADIUS Agent folder:

• In the  entry log4net debug="false", set the value to "true":
• In the  entry <level value="ERROR" />, set the value to "DEBUG":

You can find the log file RadiusAgent.log in the Logs folder in the installation directory. Normally, the path to the log file is %ProgramFiles%\ One Identity\Starling Two-Factor RADIUS Agent\Logs.

Version 7:

To enable diagnostic logging for Starling Two-Factor RADIUS Agent:

1. On a computer where Starling Two-Factor RADIUS Agent is installed, go to the Starling Two-Factor RADIUS Agent folder in the installation directory. Normally, the path to the folder is %ProgramFiles%\One Identity\Starling Two-Factor RADIUS Agent.
2. Make the following changes to the log4net.conf file in the Starling Two-Factor RADIUS Agent folder:

• In the entry log4net debug="false", set the value to "true":
• In the entry <level value="ERROR" />, set the value to "DEBUG":

You can find the log file RadiusAgent.log in the Logs folder in the installation directory. Normally, the path to the log file is %ProgramFiles%\ One Identity\Starling Two-Factor RADIUS Agent\Logs.