Push Notifications stop working: "Public Key was not found" (267964)

Return

Feedback submitted.

Was this article helpful?

[Select Rating]

Title

Push Notifications stop working: "Public Key was not found"
Description

When using the mobile app to approve an authentication, after pressing the "Approve" button the following error was encountered:
"There was an error processing the request: Public Key was not found", and then push notifications stopped working.
Resolution

WORKAROUND
This issue can be resolved by reinstalling the app
STATUS
Defect ID 111225 has been created for tracking of this issue. Waiting for fix in a future update to Starling 2FA.
Change Request

111225
Additional Information

https://dev.azure.com/1id/Starling/_workitems/edit/111225

Feedback submitted.

Was this article helpful?

[Select Rating]

Title