The import file you originally receive will be a text file with comma separated values. The column values are as follows.
An example might look something like this.
Or if opened in Excel as a CSV like this.
This needs to be reordered in the following way.
Column A - Device Serial Number
Column B - 160-bit Secret
Coumn C - Blank
Column D - Moving Factor seed value
It would now look like this and can be imported into Starling 2FA when saved as a .csv file.
When you sign in to Starling 2FA you will find a Hardware Tokens tab at the top. Then an import button.
The import screen will has for a Key File. That can be entered as NA for now as there is no key with these tokens.
After successfuly importing the tokens you can test them to make sure they are working properly.
Select the token you want to test then the 'Test' option.
Enter your token response on the next page.
If everything is working properly you will get a success response.
You can now assign tokens to your users from the Hardware Tokens screen as well.
Please see the Starling Two-Factor Authentication - Administration Guide