Return
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Title
Logs are not arriving at SSB. In the log file "Number of licensed hostnames exceeded; error='Licensed limit exceeded" will appear. -
Description
Logs are not arriving at SSB. In the log file message "Number of licensed hostnames exceeded; error='Licensed limit exceeded, rejecting request (license_limit=53, tag=training-srv)''
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Cause
Exceeding license limit -
Resolution
1 - Upgrade license to larger host count. You can request a new version license from our licensing team by filling out this form: Licensing Assistance: https://support.quest.com/contact-us/licensing
To install the new license go to SSB gui and then Basic Settings | System | License
2 - Implement license limit reached alert by going to SSB | Basic Settings | Alerting & Montoring | System related traps and set the
License limit reached alert.
