Makeworld Service Fails (4236356)

Many things can cause the Makeworld service to fail to start including, but not limited to:

1.) A corrupt persist file

2.) A corrupt queue file

3.) The lock not being released for the Makeworld service

1.) First start by navigating to where the persist file is located within the core-shell:

/opt/syslog-ng/var

*NOTE* If you cannot enter the core-shell please follow the instructions in the following KB article to regain access to the core-shell: How-to Enter Failing Core-Shell

2.) Rename the current persist file in the above directory which will be named syslog-ng.persist

3.) Next, navigate to the following location where the lock files may be present:

/opt/ssb/var/lock

4.) Remove the xml, xml.critical, ps_make_world, and config locks, if present, using the following command:

rm xml xml.critical ps_make_world config

5.) Reset the failed flags within the System Control daemon:

systemctl reset-failed

6.) Restart the makeworld service using the following command:

systemctl restart makeworld

7.) The Syslog-ng Store Box should now be up and running as expected. Please try accessing the WebUI.