How to collect a debug bundle from the console when it's not possible from the Web UI (4261920)
How to collect a debug bundle from the console when it's not possible from the Web UI
There may be a situation where it is not possible to collect a debug bundle from the Web UI. If that is the case then a bundle can be collected from the console.
Log into the core-shell of the SSB via SSH and run the debug script:
After the run completes SFTP/FTP to the SSB and collect the following to send into the service request:
1) The debug bundle: /mnt/firmware/tmp/debug.tar.gz
2) The config file: /mnt/firmware/opt/ssb/var/db/ssb.xml
3) From the following location, /mnt/firmware/var/log/messages, collect all of the following:
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