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Title
The logs are not sent to the remote destination. 'Error resolving hostname' -
Description
The logs are not sent to the remote destination.
The following error is one that can be found in the local logs:2022-05-18T15:34:30-04:00 ssb1 syslog-ng[5137]: Error resolving hostname with getaddrinfo(); host='examplehost.ad.domain.com', error='-2', error_str='Name or service not known' -
Cause
There is either a DNS configuration issue or the DNS service is down/uncontactable and therefore the SSB is having problem resolving the name to an IP address. -
Resolution
RESOLUTION:1. Check if the remote destination's hostname is correct
2. Check if the DNS configuration is correct at Basic Settings | Network | Naming
3. Check if the hostname is resolvable on another machine
If not, register the hostname in the DNS server.
If yes, open a support ticket with a debug bundle attached.