When a Starling 2FA enabled user tries to log in to the Active Roles MMC interface, the user is prompted to enter the Starling Two-factor token response. Based on the option selected by the user, the token response is provided through SMS, Phone Call or Push Notifications. After the token is generated the token request options are disabled.
In case the token must be generated again, you need to wait for the minimum notification retry interval for the request options to get enabled. The default value for the notification retry interval period is 30 seconds.
On entering the token response and after successful verification the MMC interface is displayed.
|NOTE: Push Notification works only if the Starling App is installed on the device with registered mobile number. The link to install the Starling App will be send to your registered mobile number at the time of registering to Starling.|