Cloud Access Manager 8.1.4 - Installation Guide

Backup

To back up One Identity Cloud Access Manager

  1. On the Proxy host, backup the following configuration files:

<CAM_INSTALL>\bin\svc_in.bat

<CAM_INSTALL>\conf\server.xml

Where <CAM_INSTALL> is the location where the Cloud Access Manager Proxy is installed. The default location is C:\Program Files\One Identity\Cloud Access Manager Proxy.

  1. On the Database host, backup the following databases used by Cloud Access Manager:

CTAudit

CTData

CTSession

Restore

To restore One Identity Cloud Access Manager from a backup

NOTE: If you are recovering from an OS failure, first restore the full OS backup using the last known good backup.

  1. On the proxy host, uninstall the Cloud Access Manager Proxy using the Uninstall a program option in the Windows Control Panel.
  2. On the Security Token Service (STS) host, uninstall Cloud Access Manager using the Uninstall a program option in the Windows Control Panel.
  3. On the database host, restore the following databases used by Cloud Access Manager, making sure you use a backup taken from the same version you want to revert to:

CTAudit

CTData

CTSession

  1. On the STS host, install the version of Cloud Access Manager you want to revert to, making sure the account name and hostname specified during the installation match those used during the original installation.
  2. When the configuration wizard starts, specify the same password for the shared secret and built-in admin account as used during the original configuration.
  3. When prompted to setup the database, specify the credentials and optionally the hostname for your existing database.
  4. When prompted, install the proxy on the proxy host, ensure:

    • The version of the Cloud Access Manager Proxy matches the Cloud Access Manager version installed on the STS host.
    • You specify the same hostnames and shared secret used during the original installation.
  5. On the Proxy host, restore the following configuration files:

<CAM_INSTALL>\bin\svc_in.bat

<CAM_INSTALL>\conf\server.xml

Where <CAM_INSTALL> is the location where the Cloud Access Manager Proxy is installed. The default location is C:\Program Files\One Identity\Cloud Access Manager Proxy.

  1. On the Proxy host, run the following commands from a command prompt for the new configuration to take effect:

<CAM_INSTALL>\bin\svc_out.bat

<CAM_INSTALL>\bin\svc_in.bat

Where <CAM_INSTALL> is the location where the Cloud Access Manager Proxy is installed. The default location is C:\Program Files\One Identity\Cloud Access Manager Proxy.

  1. Return to the STS host and continue with the Cloud Access Manager configuration wizard.
  2. Accept your existing proxy hostname and verify that the installation completes successfully.
  3. Verify that an admin user and a regular user can both login and use Cloud Access Manager as before.

Upgrading Cloud Access Manager

This section describes how to upgrade previous versions of One Identity Cloud Access Manager.

IMPORTANT: There is no option for upgrading Cloud Access Manager 8.1.2 to 8.1.4. Please contact the One Identity Professional Services team if you wish to migrate your system from 8.1.2 to 8.1.4.

Upgrading Cloud Access Manager

  1. Ensure that you take a backup of your entire Cloud Access Manager system. The backup procedure is described in Backup.
  2. Run the new Cloud Access Manager setup.exe on all Cloud Access Manager Security Token Service (STS) hosts.
  3. Run the new Cloud Access Manager proxy setup.exe on all Cloud Access Manager Proxy hosts.
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