Chat now with support
Chat with Support

Defender 5.8 - Administrator Guide

Getting started Managing Defender objects in Active Directory Configuring security tokens Securing VPN access Securing Web sites Securing Windows-based computers Securing PAM-enabled services Defender Management Portal (Web interface) Delegating Defender roles, tasks, and functions Automating administrative tasks Administrative templates Integration with Active Roles Integration with Cloud Access Manager Appendices
Appendix A: Enabling diagnostic logging Appendix B: Troubleshooting common authentication issues Appendix C: Troubleshooting DIGIPASS token issues Appendix D: Defender classes and attributes in Active Directory Appendix E: Defender Event Log messages Appendix F: Defender Client SDK Appendix G: Defender Web Service API

Defender Core Token Operations SDK (DTSDK)

To troubleshoot issues that may occur with token operations, you need to enable diagnostic logging for the DTSDK component which is installed as a part of various Defender components.
To enable diagnostic logging for DTSDK
•
On a computer where DTSDK is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender registry key:
Value type: REG_DWORD
Value name: DTSDK Diagnostics
Value data: 1
The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\dtsdk.txt.
To disable diagnostic logging for DTSDK, delete the DTSDK Diagnostics value from the Defender registry key, or set the value data to 0.

Defender Security Server

To enable diagnostic logging for Defender Security Server
•
On a computer where Defender Security Server is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender\DSS Active Directory Edition registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\radproxy.txt.
To disable diagnostic logging for Defender Security Server, delete the Diagnostics value from the DSS Active Directory Edition registry key, or set the value data to 0.

Desktop Login

To enable diagnostic logging for Desktop Login
•
On a computer where Desktop Login is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender\Defender GINA registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\Defender Desktop Login.txt.
To disable diagnostic logging for Desktop Login, delete the Diagnostics value from the Defender GINA registry key, or set the value data to 0.

EAP Agent

To enable diagnostic logging for EAP Agent on a 32-bit (x86) system
•
On a 32-bit computer where EAP Agent is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender\Defender 5 EAP registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
To enable diagnostic logging for EAP Agent on a 64-bit (x64) system
•
On a 64-bit computer where EAP Agent is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\Wow6432Node\PassGo Technologies\Defender\Defender 5 EAP registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\DefenderEAP.txt.
To disable diagnostic logging for EAP Agent, delete the Diagnostics value from the Defender 5 EAP registry key, or set the value data to 0.
Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating