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Defender 5.8 - Administrator Guide

Getting started Managing Defender objects in Active Directory Configuring security tokens Securing VPN access Securing Web sites Securing Windows-based computers Securing PAM-enabled services Defender Management Portal (Web interface) Delegating Defender roles, tasks, and functions Automating administrative tasks Administrative templates Integration with Active Roles Integration with Cloud Access Manager Appendices
Appendix A: Enabling diagnostic logging Appendix B: Troubleshooting common authentication issues Appendix C: Troubleshooting DIGIPASS token issues Appendix D: Defender classes and attributes in Active Directory Appendix E: Defender Event Log messages Appendix F: Defender Client SDK Appendix G: Defender Web Service API

Service Connection Point

To troubleshoot issues that may occur with the Log Receiver component of the Management Portal, you need to enable diagnostic logging for the Service Connection Point component.
To enable diagnostic logging for the Service Connection Point component
•
the Management Portal is installed or on the corresponding Defender Security Server computers, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender registry key:
Value type: REG_DWORD
Value name: SCP Diagnostics
Value data: 1
The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\scp.txt.
To disable diagnostic logging for the Service Connection Point component, delete the SCP Diagnostics value from the Defender registry key, or set the value data to 0.

Soft Token for Windows

To enable diagnostic logging for Soft Token for Windows on a 32-bit (x86) system
•
On a 32-bit computer where Soft Token for Windows is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\PassGo Desktop Token registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
To enable diagnostic logging for Soft Token for Windows on a 64-bit (x64) system
•
On a 64-bit computer where Soft Token for Windows is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\Wow6432Node\PassGo Technologies\PassGo Desktop Token registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\Defender Desktop Token.txt.
To disable diagnostic logging for Soft Token for Windows, delete the Diagnostics value from the PassGo Desktop Token registry key, or set the value data to 0.

Token Import

Diagnostic logging for the token import operations is turned on by default. The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\Token Import\Token Import.txt on the computer where Defender Administration Console is installed.

Token Programming

Diagnostic logging for the token programming operations is turned on by default. The path to the log file is %ProgramData%\Dell\Defender\Diagnostics\Token Programming\Token Programming.txt.
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